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Websites Flag Firefox as very old version

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I keep getting notifications from certain web sites that my Firefox is an old, out of date version. Finally, the CarMax website gave me the same message, noting that my version was 32. I have 47.0.1. I’ve had similar (but less helpful) such messages on Facebook and YouTube.

When I deactivate all of my plug-ins, the message goes away on CarMax but still appears in YouTube and Facebook. YouTube note:

“Oops, your web browser is no longer supported. YouTube works with a wide range of browsers. However, if you'd like to use many of our latest and greatest features, please upgrade to a modern, fully supported browser.

Find the latest versions of our supported browsers below.

This message is based on the the user agent string reported by your browser. Any extensions and plugins you have installed might modify the user agent string. We received:

Mozilla/5.0 (Windows NT 6.1; WOW64; rv:32.0; WUID=16050eb2ed773b0ffff0c635fd7e2b58; WTB=114; WUID=16050eb2ed773b0ffff0c635fd7e2b58; WTB=114; WUID=16050eb2ed773b0ffff0c635fd7e2b58; WTB=114; WUID=16050eb2ed773b0ffff0c635fd7e2b58; WTB=114; WUID=16050eb2ed773b0ffff0c635fd7e2b58; WTB=114; WUID=16050eb2ed773b0ffff0c635fd7e2b58; WTB=114; WUID=16050eb2ed773b0ffff0c635fd7e2b58; WTB=114; WUID=16050eb2ed773b0ffff0c635fd7e2b58; WTB=114; WUID=16050eb2ed773b0ffff0c635fd7e2b58; WTB=114; WUID=16050eb2ed773b0ffff0c635fd7e2b58; WTB=114; WUID=16050eb2ed773b0ffff0c635fd7e2b58; WTB=114; WUID=16050eb2ed773b0ffff0c635fd7e2b58; WTB=114; WUID=16050eb2ed773b0ffff0c635fd7e2b58; WTB=114; WUID=16050eb2ed773b0ffff0c635fd7e2b58; WTB=114) Gecko/20100101 Firefox/32.0,gzip(gfe) "

I'm using Win10 on a late model Alienware desktop.

Thoughts? And can anyone tell me what this information from YouTube means?

Thanks.

I keep getting notifications from certain web sites that my Firefox is an old, out of date version. Finally, the CarMax website gave me the same message, noting that my version was 32. I have 47.0.1. I’ve had similar (but less helpful) such messages on Facebook and YouTube. When I deactivate all of my plug-ins, the message goes away on CarMax but still appears in YouTube and Facebook. YouTube note: “Oops, your web browser is no longer supported. YouTube works with a wide range of browsers. However, if you'd like to use many of our latest and greatest features, please upgrade to a modern, fully supported browser. Find the latest versions of our supported browsers below. This message is based on the the user agent string reported by your browser. Any extensions and plugins you have installed might modify the user agent string. We received: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:32.0; WUID=16050eb2ed773b0ffff0c635fd7e2b58; WTB=114; WUID=16050eb2ed773b0ffff0c635fd7e2b58; WTB=114; WUID=16050eb2ed773b0ffff0c635fd7e2b58; WTB=114; WUID=16050eb2ed773b0ffff0c635fd7e2b58; WTB=114; WUID=16050eb2ed773b0ffff0c635fd7e2b58; WTB=114; WUID=16050eb2ed773b0ffff0c635fd7e2b58; WTB=114; WUID=16050eb2ed773b0ffff0c635fd7e2b58; WTB=114; WUID=16050eb2ed773b0ffff0c635fd7e2b58; WTB=114; WUID=16050eb2ed773b0ffff0c635fd7e2b58; WTB=114; WUID=16050eb2ed773b0ffff0c635fd7e2b58; WTB=114; WUID=16050eb2ed773b0ffff0c635fd7e2b58; WTB=114; WUID=16050eb2ed773b0ffff0c635fd7e2b58; WTB=114; WUID=16050eb2ed773b0ffff0c635fd7e2b58; WTB=114; WUID=16050eb2ed773b0ffff0c635fd7e2b58; WTB=114) Gecko/20100101 Firefox/32.0,gzip(gfe) " I'm using Win10 on a late model Alienware desktop. Thoughts? And can anyone tell me what this information from YouTube means? Thanks.
Attached screenshots

Chosen solution

hi, your useragent (the information the browser sends to websites to identify its version) - apparently mistakenly - shows you're on firefox version 32. probably some sort of toolbar or adware has overwritten it.

please refer to this article in order to reset the user-agent settings in firefox: Websites say that Firefox is outdated or incompatible even though it's the latest version

afterwards please also run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well. Troubleshoot Firefox issues caused by malware

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Creative Cloud Desktop Plugin.v_3_0_0_0
  • Citrix Online App Detector Plugin
  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 23.0 r0
  • VLC media player Web Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:32.0; WUID=16050eb2ed773b0ffff0c635fd7e2b58; WTB=114; WUID=16050eb2ed773b0ffff0c635fd7e2b58; WTB=114; WUID=16050eb2ed773b0ffff0c635fd7e2b58; WTB=114; WUID=16050eb2ed773b0ffff0c635fd7e2b58; WTB=114; WUID=16050eb2ed773b0ffff0c635fd7e2b58; WTB=114; WUID=16050eb2ed773b0ffff0c635fd7e2b58; WTB=114; WUID=16050eb2ed773b0ffff0c635fd7e2b58; WTB=114; WUID=16050eb2ed773b0ffff0c635fd7e2b58; WTB=114; WUID=16050eb2ed773b0ffff0c635fd7e2b58; WTB=114; WUID=16050eb2ed773b0ffff0c635fd7e2b58; WTB=114; WUID=16050eb2ed773b0ffff0c635fd7e2b58; WTB=114; WUID=16050eb2ed773b0ffff0c635fd7e2b58; WTB=114; WUID=16050eb2ed773b0ffff0c635fd7e2b58; WTB=114; WUID=16050eb2ed773b0ffff0c635fd7e2b58; WTB=114) Gecko/20100101 Firefox/32.0

More Information

philipp
  • Top 25 Contributor
  • Moderator
5306 solutions 23424 answers

Chosen Solution

hi, your useragent (the information the browser sends to websites to identify its version) - apparently mistakenly - shows you're on firefox version 32. probably some sort of toolbar or adware has overwritten it.

please refer to this article in order to reset the user-agent settings in firefox: Websites say that Firefox is outdated or incompatible even though it's the latest version

afterwards please also run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well. Troubleshoot Firefox issues caused by malware

hi, your useragent (the information the browser sends to websites to identify its version) - apparently mistakenly - shows you're on firefox version 32. probably some sort of toolbar or adware has overwritten it. please refer to this article in order to reset the user-agent settings in firefox: [[Websites say that Firefox is outdated or incompatible even though it's the latest version]] afterwards please also run a full scan of your system with different security tools like the [https://www.malwarebytes.org/antimalware/ free version of malwarebytes] and [https://toolslib.net/downloads/viewdownload/1-adwcleaner/ adwcleaner] to make sure that adware isn't present in other places of your system as well. [[Troubleshoot Firefox issues caused by malware]]
jscher2000
  • Top 10 Contributor
8703 solutions 71122 answers

"WTB" makes me think one of your toolbar-related extensions might be polluting your user agent. Do any of those start with a W?

You can view, disable, and often remove unwanted or unknown extensions on the Add-ons page. Either:

  • Ctrl+Shift+a (Mac: Command+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Extensions. Then cast a critical eye over the list on the right side. All extensions are optional. If in doubt, disable.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Hopefully that will help prevent the problem from recurring in the future.

"WTB" makes me think one of your toolbar-related extensions might be polluting your user agent. Do any of those start with a W? You can view, disable, and often remove unwanted or unknown extensions on the Add-ons page. Either: * Ctrl+Shift+a (Mac: Command+Shift+a) * "3-bar" menu button (or Tools menu) > Add-ons In the left column, click Extensions. Then cast a critical eye over the list on the right side. All extensions are optional. If in doubt, disable. Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step. Hopefully that will help prevent the problem from recurring in the future.

Helpful Reply

Thanks to all. I solved it with the "Websites say that Firefox is outdated or incompatible even though it's the latest version" from philipp above. Weird.

Thanks to all. I solved it with the "Websites say that Firefox is outdated or incompatible even though it's the latest version" from philipp above. Weird.