Can't access www.gotoassist.me for tech help on Firefox. Download will not open.
Tried to get help with my ant-virus program. The techie wanted to access my computer to help him solve the problem, using www.gotoassist.me We tried many ways, including using Safe Mode, but none worked. The download would not open, so we could not go any further. Is this something Firefox has a fix for?
I use Windows Vista on a Toshiba Laptop, and my Firefox is up to date: 49.0.1
Additional System Details
- ActiveTouch General Plugin Container Version 105
- Adobe PDF Plug-In For Firefox and Netscape 10.1.16
- Zeon PDF Plugin For Mozilla
- Version 18.104.22.168
- Google Update
- NPRuntime Script Plug-in Library for Java(TM) Deploy
- Next Generation Java Plug-in 11.101.2 for Mozilla browsers
- The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
- RealDownloader Plugin
- RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
- RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
- RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
- RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
- RealPlayer Download Plugin
- RealPlayer(tm) LiveConnect-Enabled Plug-In
- RealPlayer(tm) HTML5VideoShim Plug-In
- Shockwave Flash 23.0 r0
- Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
- Zoom launcher - 3.0.1
- iTunes Detector Plug-in
- User Agent: Mozilla/5.0 (Windows NT 6.0; rv:49.0) Gecko/20100101 Firefox/49.0
That site is not the official site or Mozilla Firefox.
The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.
If you want to leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback... or use this link. Your feedback gets collected at http://input.mozilla.org/, where a team of people read it and gather data about the most common issues.
You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.
Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.