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Can't access for tech help on Firefox. Download will not open.

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  • 1 has this problem
  • Last reply by FredMcD

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Tried to get help with my ant-virus program. The techie wanted to access my computer to help him solve the problem, using We tried many ways, including using Safe Mode, but none worked. The download would not open, so we could not go any further. Is this something Firefox has a fix for?

I use Windows Vista on a Toshiba Laptop, and my Firefox is up to date: 49.0.1

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That site is not the official site or Mozilla Firefox.


The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.

If you want to leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback... or use this link. Your feedback gets collected at, where a team of people read it and gather data about the most common issues.

You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.