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After windows auto. update to 1607 & removal, firefox crashed and I have completely lost all bookmarks, any way to recover??

Posted

After automatic windows update to version 1607 and subsequent removal of same, using firefox for online billpay and when I closed the browser it seemed fine. When I went to restart, screen came up to ask if I wanted to start in safe mode. I did not click for safe mode and after finally getting firefox to reopen, all data was gone. No bookmarks. Tried to trouble shoot but no success. Any help greatly appreciated.

After automatic windows update to version 1607 and subsequent removal of same, using firefox for online billpay and when I closed the browser it seemed fine. When I went to restart, screen came up to ask if I wanted to start in safe mode. I did not click for safe mode and after finally getting firefox to reopen, all data was gone. No bookmarks. Tried to trouble shoot but no success. Any help greatly appreciated.

Chosen solution

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

These add-ons can be a great help by backing up and restoring Firefox

FEBE (Firefox Environment Backup Extension) {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backups of files that you choose.

OPIE {web link} Import/Export extension preferences

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.17.20050
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.101.2 for Mozilla browsers
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • The plugin allows you to have a better experience with Microsoft Lync
  • Nitro PDF plugin for Firefox and Chrome
  • Shockwave Flash 23.0 r0
  • VLC media player Web Plugin

Application

  • Firefox 49.0.1
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0
  • Support URL: https://support.mozilla.org/1/firefox/49.0.1/WINNT/en-US/

Extensions

  • Avast Online Security 12.0.88 (wrc@avast.com)
  • Avast SafePrice 10.3.5.39 (sp@avast.com)
  • Pocket 1.0.4 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • Multi-process staged rollout 1.2 (e10srollout@mozilla.org) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4400
  • adapterDescription2:
  • adapterDeviceID: 0x041e
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 367d17aa
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10586.589
  • driverDate: 8-4-2015
  • driverDate2:
  • driverVersion: 10.18.15.4248
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • supportsHardwareH264: Yes; D3D11 blacklisted with DLL igd10iumd32.dll (10.18.15.4248); Using D3D9 API
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4400 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4246 solutions 59405 answers

Helpful Reply

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29
Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? While still in Safe Mode, In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]]
FredMcD
  • Top 10 Contributor
4246 solutions 59405 answers
Look on your desktop. Do you see a folder called; '''Old Firefox?''' '''https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile''' '''https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles'''

Question owner

Tried to send recent crash data but mail was not delivered. Tried Old Firefox folder with no results. Also tried to open Firefox in safe mode, also no help. Still have lost all of my bookmarks. Any assistance will be greatly appreciated. thank you.

Tried to send recent crash data but mail was not delivered. Tried Old Firefox folder with no results. Also tried to open Firefox in safe mode, also no help. Still have lost all of my bookmarks. Any assistance will be greatly appreciated. thank you.
FredMcD
  • Top 10 Contributor
4246 solutions 59405 answers

frustrated14218 said

Tried Old Firefox folder with no results.

What do you mean? Were there any folders/files there?

''frustrated14218 [[#answer-926649|said]]'' <blockquote> Tried Old Firefox folder with no results. </blockquote> What do you mean? Were there any folders/files there?

Question owner

3 folders, 2 of them dated 10/11/16 & 1 of them dated 10/13/16. Please excuse me as I am not the most tech savvy person, am trying to follow as best I can.

3 folders, 2 of them dated 10/11/16 & 1 of them dated 10/13/16. Please excuse me as I am not the most tech savvy person, am trying to follow as best I can.
FredMcD
  • Top 10 Contributor
4246 solutions 59405 answers

Check out the 10/13/16 folder, look at the file sizes. If it looks okay, use it. If not, go on to another folder.

Check out the 10/13/16 folder, look at the file sizes. If it looks okay, use it. If not, go on to another folder.

Question owner

Folders are as follows: 10/11 - 49.4 mb 10/13 - 25.0 mb 10/11 - 17.0 mb

I am slightly confused. When I open the firefox profile folder, do I then paste the folder from the desktop into that folder ?

Folders are as follows: 10/11 - 49.4 mb 10/13 - 25.0 mb 10/11 - 17.0 mb I am slightly confused. When I open the firefox profile folder, do I then paste the folder from the desktop into that folder ?
FredMcD
  • Top 10 Contributor
4246 solutions 59405 answers

No. Select a folder. Then Copy the chosen files to the current profile, overwriting the current files.

No. Select a folder. Then '''Copy''' the chosen files to the current profile, overwriting the current files.

Question owner

Tried all 3 folders, no luck. No bookmarks have returned, just shows from time firefox disappeared. Am turning in for tonight. Thank you for your efforts. If you have any other thoughts, would like to hear them. Again, thanks and good night.

Tried all 3 folders, no luck. No bookmarks have returned, just shows from time firefox disappeared. Am turning in for tonight. Thank you for your efforts. If you have any other thoughts, would like to hear them. Again, thanks and good night.
FredMcD
  • Top 10 Contributor
4246 solutions 59405 answers

I've called for more help.

I've called for more help.

Question owner

This morning I sat down and just started to open any folder that I could find in firefox. Took me about an hour and a half of going through folders, but somehow I managed to restore the bookmarks in firefox. I have no clue as to how it happened, but I am thankful that it did. Thanks for your efforts. Just wanted to touch base and let you know.

This morning I sat down and just started to open any folder that I could find in firefox. Took me about an hour and a half of going through folders, but somehow I managed to restore the bookmarks in firefox. I have no clue as to how it happened, but I am thankful that it did. Thanks for your efforts. Just wanted to touch base and let you know.
FredMcD
  • Top 10 Contributor
4246 solutions 59405 answers

Chosen Solution

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

These add-ons can be a great help by backing up and restoring Firefox

FEBE (Firefox Environment Backup Extension) {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backups of files that you choose.

OPIE {web link} Import/Export extension preferences

That was very good work. Well done. Please flag your last post as '''Solved Problem''' so others will know. These add-ons can be a great help by backing up and restoring Firefox '''[https://addons.mozilla.org/en-US/firefox/addon/febe/ FEBE (Firefox Environment Backup Extension)]''' {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backups of files that you choose. '''[https://addons.mozilla.org/en-US/firefox/addon/opie/ OPIE]''' {web link} Import/Export extension preferences