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How can i remove "From Doc to PDF" adware that hijacks my browser?

Posted

This appears to be malicious ad-ware and i can not get rid of it. I don't have the toolbar in my Control panel...so it is only affecting my browsing when i try to use Firefox. SUPER IRRITATING! I keep getting a pop up box that gives me a choice of keeping my old browser or continue to use the new one....the problem is...there is no right answer...this is because From DOC to PDF designed the pop up box...and their name appears in it. I just dumped my add ons and i hope that works...but so far...nothing gets rid if this adware. Please help.. Thanks, jeff linn

This appears to be malicious ad-ware and i can not get rid of it. I don't have the toolbar in my Control panel...so it is only affecting my browsing when i try to use Firefox. SUPER IRRITATING! I keep getting a pop up box that gives me a choice of keeping my old browser or continue to use the new one....the problem is...there is no right answer...this is because From DOC to PDF designed the pop up box...and their name appears in it. I just dumped my add ons and i hope that works...but so far...nothing gets rid if this adware. Please help.. Thanks, jeff linn

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.17.20050
  • DivX Web Player version 3.3.0.21
  • DivX VOD Helper Plug-in
  • McAfee MSC FF plugin DLL
  • Shockwave Flash 23.0 r0

Application

  • Firefox 49.0.1
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0
  • Support URL: https://support.mozilla.org/1/firefox/49.0.1/WINNT/en-US/

Extensions

  • Multi-process staged rollout 1.2 (e10srollout@mozilla.org)
  • Pocket 1.0.4 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • McAfee WebAdvisor 5.0.248.0 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (Inactive)
  • Skype 8.3.0.9150 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA Quadro FX 570
  • adapterDescription2:
  • adapterDeviceID: 0x040e
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 256
  • adapterRAM2:
  • adapterSubsysID: 047410de
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.14393.206
  • driverDate: 1-29-2016
  • driverDate2:
  • driverVersion: 9.18.13.4195
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes; D3D11 blacklisted with DLL nvwgf2um.dll (9.18.13.4195); Using D3D9 API
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA Quadro FX 570 Direct3D11 vs_4_0 ps_4_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
8695 solutions 71066 answers

Hi Jeff, when do you see the unwanted screen? For example:

  • only at startup
  • every new window (Ctrl+n)
  • every new tab (Ctrl+t)
  • randomly while browsing
  • other pattern
Hi Jeff, when do you see the unwanted screen? For example: * only at startup * every new window (Ctrl+n) * every new tab (Ctrl+t) * randomly while browsing * other pattern
nathis 0 solutions 1 answers

I tried all the solutions that have been posted about looking in the add-ons or uninstalling from my computer - it didn't show up in my programs to uninstall nor was it in my add-ons, extensions, or plugins.

Here is what worked: I uninstalled Firefox then reinstalled it and it asked me if I would like to "refresh" Firefox to make it "like new." That did the trick BECAUSE When it asked if I would like to keep the previous add-ons I chose the option that said "choose which ones I keep." And sure enough it was there and I could "un-choose" it.

I tried all the solutions that have been posted about looking in the add-ons or uninstalling from my computer - it didn't show up in my programs to uninstall nor was it in my add-ons, extensions, or plugins. Here is what worked: I uninstalled Firefox then reinstalled it and it asked me if I would like to "refresh" Firefox to make it "like new." That did the trick BECAUSE When it asked if I would like to keep the previous add-ons I chose the option that said "choose which ones I keep." And sure enough it was there and I could "un-choose" it.