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LOST SAVED LOGINS

  • 2 replies
  • 1 has this problem
  • 8 views
  • Last reply by FredMcD

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ALL MY SAVED LOGINS VANISHED FROM THE SAVED LOGINS FILE IN OPTIONS. SPENT 2 HRS YESTERDAY SAVING ALL MY LOGINS FOR MY MOST USED WEB SITES ONLY TO FIND TODAY THE LOGIN FILE IS EMPTY AGAIN. ANY HELP PLEASE

ALL MY SAVED LOGINS VANISHED FROM THE SAVED LOGINS FILE IN OPTIONS. SPENT 2 HRS YESTERDAY SAVING ALL MY LOGINS FOR MY MOST USED WEB SITES ONLY TO FIND TODAY THE LOGIN FILE IS EMPTY AGAIN. ANY HELP PLEASE

Chosen solution

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.


These can't get your data back but will help in the future.

These add-ons can be a great help by backing up and restoring Firefox

FEBE (Firefox Environment Backup Extension) {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backups of files that you choose.

OPIE {web link} Import/Export extension preferences

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Hi   !

Shot in the dark: The   'Remember Password'   extension has been reported to cause issues with the passwords disappearing,  so if you have this extension then remove (uninstall) it.
https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Let's hope that'll work   !

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Chosen Solution

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.


These can't get your data back but will help in the future.

These add-ons can be a great help by backing up and restoring Firefox

FEBE (Firefox Environment Backup Extension) {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backups of files that you choose.

OPIE {web link} Import/Export extension preferences