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Firefox browser 49.0.1 constantly crashes/stalls 30+ times a day. No addons. Have refreshed. M

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FireFox was crashing so I re-installed and its even worse than worse than before. It crashes 30+ times a day and stalls (blue circle of death) at least every other page. What the heck is going on? I am using Window 7 and FF Browser 49.0.1. I have removed all add-ons except adobe which I need for work (librarian here). Would Adobe be messing it up this badly. I have made a couple adjustments to the browser settings for specific sites which they suggested (library related).

I am at wits end. My employers uses a very modified IE11 which I find clunky to say the least. I have dispensation to use FireFox and Chrome. I really love FireFox and need it to work since all my bookmarks are here.

Please help me before I am forced to use Chrome or IE.

Thank-you in advance, Deweydecimal13501

FireFox was crashing so I re-installed and its even worse than worse than before. It crashes 30+ times a day and stalls (blue circle of death) at least every other page. What the heck is going on? I am using Window 7 and FF Browser 49.0.1. I have removed all add-ons except adobe which I need for work (librarian here). Would Adobe be messing it up this badly. I have made a couple adjustments to the browser settings for specific sites which they suggested (library related). I am at wits end. My employers uses a very modified IE11 which I find clunky to say the least. I have dispensation to use FireFox and Chrome. I really love FireFox and need it to work since all my bookmarks are here. Please help me before I am forced to use Chrome or IE. Thank-you in advance, Deweydecimal13501

Additional System Details

Installed Plug-ins

  • Intel web components updater - Installs and updates the Intel web components
  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.17
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Citrix Online App Detector Plugin
  • Citrix Receiver Plugin (Win32)
  • Citrix URL-Redirection Helper Plugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.101.2 for Mozilla browsers
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Shockwave Flash 23.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.2.5.195
  • 5.1.50709.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:49.0) Gecko/20100101 Firefox/49.0

More Information

the-edmeister
  • Top 25 Contributor
  • Moderator
5399 solutions 40160 answers

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box. ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]] More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Question owner

Report ID Date Submitted bp-8ba602fa-2689-4001-886a-4e8752161006 10/6/2016 3:00 PM bp-80f43e13-3d0c-4131-a548-fc3672161006 10/6/2016 11:33 AM bp-a6663b14-0c0d-464d-ba4e-e10332161005 10/5/2016 12:34 PM bp-3188025e-f33b-423f-ac48-767b72161005 10/5/2016 8:42 AM bp-96c273ae-38ab-46c9-9902-a06152161004 10/4/2016 5:06 PM bp-3b48e581-7421-42b8-a4de-f68622161004 10/4/2016 8:27 AM

Report ID Date Submitted bp-8ba602fa-2689-4001-886a-4e8752161006 10/6/2016 3:00 PM bp-80f43e13-3d0c-4131-a548-fc3672161006 10/6/2016 11:33 AM bp-a6663b14-0c0d-464d-ba4e-e10332161005 10/5/2016 12:34 PM bp-3188025e-f33b-423f-ac48-767b72161005 10/5/2016 8:42 AM bp-96c273ae-38ab-46c9-9902-a06152161004 10/4/2016 5:06 PM bp-3b48e581-7421-42b8-a4de-f68622161004 10/4/2016 8:27 AM

Question owner

A lot of times the crash report message box seemed to crash as well. It would just just sit there. So many times it just looked liked nothing got reported to FF

I hope I get a resolution since this is my main browser at work. I really dislike IE (my IT has made us use a very modified/no apps allowed version) and the Chrome is just clunky for the work I do compared to FireFox.

Thank-you in advance,

Deweydecimal13501

A lot of times the crash report message box seemed to crash as well. It would just just sit there. So many times it just looked liked nothing got reported to FF I hope I get a resolution since this is my main browser at work. I really dislike IE (my IT has made us use a very modified/no apps allowed version) and the Chrome is just clunky for the work I do compared to FireFox. Thank-you in advance, Deweydecimal13501

Modified by deweydecimal13501

FredMcD
  • Top 10 Contributor
4248 solutions 59413 answers

bp-8ba602fa-2689-4001-886a-4e8752161006

Signature: OOM | small

Attention Sumo's there are 30 related bug reports

Memory usage is high but not worrisome

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

sysfer.dll = Symantec CMC Firewall

IPSEng32.dll = Symantec Intrusion Detection ++++++++++++++++++++++++++++++++++++++++++++ bp-80f43e13-3d0c-4131-a548-fc3672161006 bp-a6663b14-0c0d-464d-ba4e-e10332161005

Signature: AsyncShutdownTimeout | places-will-close-connection | PlacesUtils read-only connection closing as part of Places shutdown

atidxx32.dll = Advanced Micro Devices = Check this link;
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

sysfer.dll = Symantec CMC Firewall

IPSEng32.dll = Symantec Intrusion Detection

This is for Sumo's Related Bugs 1258350 NEW --- Async shutdown crash with "Sanitize.js: Sanitize on shutdown" and "state: (none)" or "Places Clients shutdown" and "conditions":[] ++++++++++++++++++++++++++++++++++++++++++++

bp-8ba602fa-2689-4001-886a-4e8752161006 Signature: OOM | small Attention Sumo's there are 30 related bug reports Memory usage is high but not worrisome atidxx32.dll = Advanced Micro Devices = '''Check this link;'''<br>http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 sysfer.dll = Symantec CMC Firewall IPSEng32.dll = Symantec Intrusion Detection ++++++++++++++++++++++++++++++++++++++++++++ bp-80f43e13-3d0c-4131-a548-fc3672161006 bp-a6663b14-0c0d-464d-ba4e-e10332161005 Signature: AsyncShutdownTimeout | places-will-close-connection | PlacesUtils read-only connection closing as part of Places shutdown atidxx32.dll = Advanced Micro Devices = '''Check this link;'''<br>http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 sysfer.dll = Symantec CMC Firewall IPSEng32.dll = Symantec Intrusion Detection This is for Sumo's Related Bugs 1258350 NEW --- Async shutdown crash with "Sanitize.js: Sanitize on shutdown" and "state: (none)" or "Places Clients shutdown" and "conditions":[] ++++++++++++++++++++++++++++++++++++++++++++

Question owner

Hello,

Thank-you for your reply. What happened and what do I need to tell my IT Tech guys that I need done? I am not that techy so need to know (in less technical terms if you please ) . I will show them what you sent me but I would like to know as well.

Will this solve the problem?

I appreciate your help,

Deweydecimal13501

Hello, Thank-you for your reply. What happened and what do I need to tell my IT Tech guys that I need done? I am not that techy so need to know (in less technical terms if you please ) . I will show them what you sent me but I would like to know as well. Will this solve the problem? I appreciate your help, Deweydecimal13501
FredMcD
  • Top 10 Contributor
4248 solutions 59413 answers

Have them look at the Check This Link above.

Have them look at the '''Check This Link''' above.