My folders with ca 1500 emails disappered from my Inbox. The IT guy said they are gone because they were on-line. I still hope you will help me out.
I have many filters in my Inbox but sometimes important e-mails end up in Deleted folder. I was trying to move an e-mail from there to a folder in my Inbox titled ARES. This e-mail kept returning to the Deleted and suddenly I got a message that the folder ARES is not existing. I closed my laptop. After re-opened it, I checked the Inbox only to find that 95% of the folders in my Inbox were gone! Approx. 1500 emails. I checked with an IT guy and he said that nothing can be done because the e-mails were on-line and vanished. My software is protected by Norton. I run a full scan and it was ok, not virus at all. I still hope that maybe they are on some server of yours. You created the program therefore you should know how to help me out. Please give a simple answer or instruction what to do, as simple as possible. Regards, Joanna
Additional System Details
- User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0
Matt, In the ImapMail I found two files: imap-mail.outlook.com as a File Folder and imap-mail.outlook.com as MSF File. I checked the File folder. I found there INBOX.sbd. It contained some subfolders with the names of the folders which disappeared from my Inbox. I opened each of the subfolders and everyone was empty.
I opened each of the subfolders and everyone was empty.
How? Using notepad? what was the size of the file (the most important indicator of possible recoverable data.
Matt, there was option for me to open the imap-mail.outlook.com in the notepad program. See the 2 printscreens attached.