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My folders with ca 1500 emails disappered from my Inbox. The IT guy said they are gone because they were on-line. I still hope you will help me out.

Posted

I have many filters in my Inbox but sometimes important e-mails end up in Deleted folder. I was trying to move an e-mail from there to a folder in my Inbox titled ARES. This e-mail kept returning to the Deleted and suddenly I got a message that the folder ARES is not existing. I closed my laptop. After re-opened it, I checked the Inbox only to find that 95% of the folders in my Inbox were gone! Approx. 1500 emails. I checked with an IT guy and he said that nothing can be done because the e-mails were on-line and vanished. My software is protected by Norton. I run a full scan and it was ok, not virus at all. I still hope that maybe they are on some server of yours. You created the program therefore you should know how to help me out. Please give a simple answer or instruction what to do, as simple as possible. Regards, Joanna

I have many filters in my Inbox but sometimes important e-mails end up in Deleted folder. I was trying to move an e-mail from there to a folder in my Inbox titled ARES. This e-mail kept returning to the Deleted and suddenly I got a message that the folder ARES is not existing. I closed my laptop. After re-opened it, I checked the Inbox only to find that 95% of the folders in my Inbox were gone! Approx. 1500 emails. I checked with an IT guy and he said that nothing can be done because the e-mails were on-line and vanished. My software is protected by Norton. I run a full scan and it was ok, not virus at all. I still hope that maybe they are on some server of yours. You created the program therefore you should know how to help me out. Please give a simple answer or instruction what to do, as simple as possible. Regards, Joanna

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0

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Question owner

Matt, In the ImapMail I found two files: imap-mail.outlook.com as a File Folder and imap-mail.outlook.com as MSF File. I checked the File folder. I found there INBOX.sbd. It contained some subfolders with the names of the folders which disappeared from my Inbox. I opened each of the subfolders and everyone was empty.

Matt, In the ImapMail I found two files: imap-mail.outlook.com as a File Folder and imap-mail.outlook.com as MSF File. I checked the File folder. I found there INBOX.sbd. It contained some subfolders with the names of the folders which disappeared from my Inbox. I opened each of the subfolders and everyone was empty.
Matt
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3421 solutions 23741 answers

Joanna_TX said

I opened each of the subfolders and everyone was empty.

How? Using notepad? what was the size of the file (the most important indicator of possible recoverable data.

''Joanna_TX [[#answer-927221|said]]'' <blockquote> I opened each of the subfolders and everyone was empty. </blockquote> How? Using notepad? what was the size of the file (the most important indicator of possible recoverable data.

Question owner

Matt, there was option for me to open the imap-mail.outlook.com in the notepad program. See the 2 printscreens attached.

Matt, there was option for me to open the imap-mail.outlook.com in the notepad program. See the 2 printscreens attached.