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KB3194496 windows 10 update crashes Firefox. Is there going to be an update?

Posted

The moment I got cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB3194496), it screwed with Firefox by basically have the "NOT RESPONDING" message appear after using it for a few minutes. I am not sure if this was intentional on Microsoft's part, but please fix this.

The moment I got cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB3194496), it screwed with Firefox by basically have the "NOT RESPONDING" message appear after using it for a few minutes. I am not sure if this was intentional on Microsoft's part, but please fix this.

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0

More Information

ideato 893 solutions 6250 answers
Hello Charvo, are you using a proxy ? 2 new reports with similar problem * http://windowsreport.com/kb3194496-issues-windows-10/ * http://answers.microsoft.com/en-us/windows/forum/windows_10-networking/kb3189866-kb3193494-and-kb3194496-cause-problem/75117def-9b2e-4434-9e8c-348f4108ed7a thank you

Question owner

I don't use a proxy. I uninstalled the update. Firefox works fine now without any hangups where I have to close out the program. I am trying to delay installing this update by scheduling a restart far out in the future. Hopefully, Mozilla will have an update to deal with this crap from Microsoft.

I don't use a proxy. I uninstalled the update. Firefox works fine now without any hangups where I have to close out the program. I am trying to delay installing this update by scheduling a restart far out in the future. Hopefully, Mozilla will have an update to deal with this crap from Microsoft.
John99 971 solutions 13138 answers

I have seen others mention the Anniversary update without saying that Firefox is having problems, so whatever it is probably is not affecting everyone. We would have seen lots of complaints by now. My Windows 10 refuses* to successfully install the 1607 update, and I am in no hurry to look for a fix that.

* I get an error message something along the lines of other updates are running. I uninstalled the last previous It took quite a long time, but Windows still reinstalled that, and then attempted and failed to install the 1607 update. I did not try downloading the 1607 update and trying to install that offline. 

I wonder if the problem may relate to a Firefox 48 to Fx49 update rather than being a Windows issue, but if it went away when when the Windows upgrade was uninstalled that would appear to be proof it is a Windows update causing issues.

You mention Firefox crashes. Do you see the Firefox Mozilla crash reporter ? if so you mah have Crash IDs and should be able to get those by visiting about:crashes . Can you paste in to your next reply a couple of the Crash IDs they start with BP-


We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

I have seen others mention the Anniversary update without saying that Firefox is having problems, so whatever it is probably is not affecting everyone. We would have seen lots of complaints by now. My Windows 10 refuses* to successfully install the 1607 update, and I am in no hurry to look for a fix that. * <sub>I get an error message something along the lines of other updates are running. I uninstalled the last previous It took quite a long time, but Windows still reinstalled that, and then attempted and failed to install the 1607 update. I did not try downloading the 1607 update and trying to install that offline. </sub> I wonder if the problem may relate to a Firefox 48 to Fx49 update rather than being a Windows issue, but if it went away when when the Windows upgrade was uninstalled that would appear to be proof it is a Windows update causing issues. You mention Firefox crashes. Do you see the Firefox Mozilla crash reporter ? if so you mah have Crash IDs and should be able to get those by visiting ''about:crashes'' . Can you paste in to your next reply a couple of the Crash IDs they start with BP- ------ We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box. ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]] Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.
Miki2 0 solutions 8 answers

Charvo said

I don't use a proxy. I uninstalled the update. Firefox works fine now without any hangups where I have to close out the program. I am trying to delay installing this update by scheduling a restart far out in the future. Hopefully, Mozilla will have an update to deal with this crap from Microsoft.

Can you tell me how to uninstall the updates that come from Microsoft?

''Charvo [[#answer-923229|said]]'' <blockquote> I don't use a proxy. I uninstalled the update. Firefox works fine now without any hangups where I have to close out the program. I am trying to delay installing this update by scheduling a restart far out in the future. Hopefully, Mozilla will have an update to deal with this crap from Microsoft. </blockquote> Can you tell me how to uninstall the updates that come from Microsoft?
Miki2 0 solutions 8 answers

Hi Charvo,

Can you tell me how to uninstall the updates that come from Microsoft? I cannot use Firefox or some of my other programs since the updates...

Hi Charvo, Can you tell me how to uninstall the updates that come from Microsoft? I cannot use Firefox or some of my other programs since the updates...

Helpful Reply

In reply to the crash reports, I checked out the list of the crash reports and the latest one is on June 26th. Having Firefox go into "NOT RESPONDING" may not create a crash report.

As far as uninstalling windows 10 updates go, I went to settings and then windows updates. Under advanced options, you will have an opportunity to uninstall an update. The problem will be that Microsoft will automatically download the update again after you uninstall it. I am delaying the installation of the update by scheduling a restart far into the future. My computer doesn't get turned off. It is just hibernated.

In reply to the crash reports, I checked out the list of the crash reports and the latest one is on June 26th. Having Firefox go into "NOT RESPONDING" may not create a crash report. As far as uninstalling windows 10 updates go, I went to settings and then windows updates. Under advanced options, you will have an opportunity to uninstall an update. The problem will be that Microsoft will automatically download the update again after you uninstall it. I am delaying the installation of the update by scheduling a restart far into the future. My computer doesn't get turned off. It is just hibernated.
Miki2 0 solutions 8 answers

Thanks so much Charvo!

Thanks so much Charvo!
John99 971 solutions 13138 answers

We get a lot of information from processed crash reports, and sometimes that information is very useful.

The not responding issues can be cause by various factors, and may be messages from Firefox or possibly from the Operating System. Messages from Firefox often include some additional clues.

Please let us have a screenshot of the not responding messages

Also see

  1. Firefox hangs or is not responding - How to fix
  2. "Firefox is already running but is not responding" error message - How to fix it

Besides it happening after a few minutes are you able to pin down anything else that causes this. There is an extensive listing of potential causes in the [1] help article.

We get a lot of information from processed crash reports, and sometimes that information is very useful. The ''not responding'' issues can be cause by various factors, and may be messages from Firefox or possibly from the Operating System. Messages from Firefox often include some additional clues. Please let us have a screenshot of the not responding messages * [[How do I create a screenshot of my problem?]] Also see # '''[[Firefox hangs or is not responding - How to fix]]''' # [["Firefox is already running but is not responding" error message - How to fix it]] Besides it happening after a few minutes are you able to pin down anything else that causes this. There is an extensive listing of potential causes in the [1] help article.
FredMcD
  • Top 10 Contributor
4271 solutions 59913 answers

As to Windows Updater, you can remove any update you want. After this, that same update will return to the update list. However, you can choose to hide an update so it is no longer listed.

As to Windows Updater, you can remove any update you want. After this, that same update will return to the update list. However, you can choose to hide an update so it is no longer listed.
James
  • Top 25 Contributor
  • Moderator
1602 solutions 11345 answers

FredMcD said

As to Windows Updater, you can remove any update you want. After this, that same update will return to the update list. However, you can choose to hide an update so it is no longer listed.

You have Windows 7 while the OP has Windows 10.

BTW Windows 7 and 8.1 will have cumulative updates like Windows 10. http://www.pcworld.com/article/3123161/computers/impending-cumulative-updates-for-windows-7-and-8-unnerve-patch-experts.html

''FredMcD [[#answer-923537|said]]'' <blockquote> As to Windows Updater, you can remove any update you want. After this, that same update will return to the update list. However, you can choose to hide an update so it is no longer listed. </blockquote> You have Windows 7 while the OP has Windows 10. BTW Windows 7 and 8.1 will have cumulative updates like Windows 10. http://www.pcworld.com/article/3123161/computers/impending-cumulative-updates-for-windows-7-and-8-unnerve-patch-experts.html
ssg978 0 solutions 4 answers

John99 said

I have seen others mention the Anniversary update without saying that Firefox is having problems, so whatever it is probably is not affecting everyone. We would have seen lots of complaints by now. My Windows 10 refuses* to successfully install the 1607 update, and I am in no hurry to look for a fix that. * I get an error message something along the lines of other updates are running. I uninstalled the last previous It took quite a long time, but Windows still reinstalled that, and then attempted and failed to install the 1607 update. I did not try downloading the 1607 update and trying to install that offline. I wonder if the problem may relate to a Firefox 48 to Fx49 update rather than being a Windows issue, but if it went away when when the Windows upgrade was uninstalled that would appear to be proof it is a Windows update causing issues. You mention Firefox crashes. Do you see the Firefox Mozilla crash reporter ? if so you mah have Crash IDs and should be able to get those by visiting about:crashes . Can you paste in to your next reply a couple of the Crash IDs they start with BP-

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

I wish I could generate a Crash Report for you, however I am unable to do so as Firefox is no longer on my system and every time I've tried an install of v.51+, it hangs up once the browser starts to open with the famous, "NOT RESPONDING" note in the top left corner. I'm running Windows 10 Pro v.1607 on a Lenovo ThinkPad E535 with 6GB RAM. Firefiox was my default browser and it is sadly missed. Would appreciate any help. Thanks, ssg978

''John99 [[#answer-923267|said]]'' <blockquote> I have seen others mention the Anniversary update without saying that Firefox is having problems, so whatever it is probably is not affecting everyone. We would have seen lots of complaints by now. My Windows 10 refuses* to successfully install the 1607 update, and I am in no hurry to look for a fix that. * <sub>I get an error message something along the lines of other updates are running. I uninstalled the last previous It took quite a long time, but Windows still reinstalled that, and then attempted and failed to install the 1607 update. I did not try downloading the 1607 update and trying to install that offline. </sub> I wonder if the problem may relate to a Firefox 48 to Fx49 update rather than being a Windows issue, but if it went away when when the Windows upgrade was uninstalled that would appear to be proof it is a Windows update causing issues. You mention Firefox crashes. Do you see the Firefox Mozilla crash reporter ? if so you mah have Crash IDs and should be able to get those by visiting ''about:crashes'' . Can you paste in to your next reply a couple of the Crash IDs they start with BP- ------ We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box. ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]] Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article. </blockquote> I wish I could generate a Crash Report for you, however I am unable to do so as Firefox is no longer on my system and every time I've tried an install of v.51+, it hangs up once the browser starts to open with the famous, "NOT RESPONDING" note in the top left corner. I'm running Windows 10 Pro v.1607 on a Lenovo ThinkPad E535 with 6GB RAM. Firefiox was my default browser and it is sadly missed. Would appreciate any help. Thanks, ssg978
FredMcD
  • Top 10 Contributor
4271 solutions 59913 answers

If you have not removed the profile folders

you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.

If you have not removed the profile folders you will have to do this the hard way. '''https://support.mozilla.org/en-US/kb/mozillacrashreporter''' Open the file browser / explorer on your computer. '''Note:''' You may have to enable '''Show Hidden Folders / Files.''' Enter this in the address bar; '''Windows:''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted '''Win 7/Vista:''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted '''Win XP/2000:''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted '''Mac OS:''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted '''Linux:''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted Copy the last '''5-7 Recent File Names''' in the folder. Post the information in the reply box below.
ssg978 0 solutions 4 answers

Thanks for your reply. Luckily, I know my way around the file structure so I was able to play, "Peek-a-Boo" in File Explorer, than try to manually type in that address. I then highlighted the first 6 reports together and tried "copy & paste" into this window. But it failed to "paste" in here every time. I tried doing one at a time - same result. I tried copying one report name file to Word Pad and then to this window - same result. They are just the filenames for the .txt files, so I should be able to copy the name of a file to this reply box, so you can then read the .txt files, right? Any advice? Thank you!

Thanks for your reply. Luckily, I know my way around the file structure so I was able to play, "Peek-a-Boo" in File Explorer, than try to manually type in that address. I then highlighted the first 6 reports together and tried "copy & paste" into this window. But it failed to "paste" in here every time. I tried doing one at a time - same result. I tried copying one report name file to Word Pad and then to this window - same result. They are just the filenames for the .txt files, so I should be able to copy the name of a file to this reply box, so you can then read the .txt files, right? Any advice? Thank you!
FredMcD
  • Top 10 Contributor
4271 solutions 59913 answers

Open the folder. Right-click and select Rename on the last report. Right-click and select Copy. Then Paste into the Reply Box below.

Now do the same with 4 or 5 other recent reports.

Open the folder. Right-click and select '''Rename''' on the last report. Right-click and select '''Copy.''' Then '''Paste''' into the Reply Box below. Now do the same with 4 or 5 other recent reports.

Modified by FredMcD

ssg978 0 solutions 4 answers

Thank you very much!

bp-d9f25bef-762f-4474-a1ce-253c92170122 bp-70760565-ce3b-4831-970c-1036d2161202 bp-a20a1528-d309-41bb-a87a-ab0a02161202 bp-b43f0157-7240-47b8-b945-434622161201 bp-d468eec2-405d-423c-a85e-e64e52161019 bp-4d649b01-d350-4861-8f42-286d62160719

Again, my thanks for your patience and your assistance!

Thank you very much! bp-d9f25bef-762f-4474-a1ce-253c92170122 bp-70760565-ce3b-4831-970c-1036d2161202 bp-a20a1528-d309-41bb-a87a-ab0a02161202 bp-b43f0157-7240-47b8-b945-434622161201 bp-d468eec2-405d-423c-a85e-e64e52161019 bp-4d649b01-d350-4861-8f42-286d62160719 Again, my thanks for your patience and your assistance!
cor-el
  • Top 10 Contributor
  • Moderator
17580 solutions 159060 answers

This is possibly caused by the multi-process feature that is enabled in the current Firefox release. You can disable multi-process windows in Firefox to see if that has effect.

You can disable multi-process windows in Firefox by setting the related prefs to false on the about:config page.

  • browser.tabs.remote.autostart = false
  • browser.tabs.remote.autostart.2 = false
This is possibly caused by the multi-process feature that is enabled in the current Firefox release. You can disable multi-process windows in Firefox to see if that has effect. You can disable multi-process windows in Firefox by setting the related prefs to false on the about:config page. *browser.tabs.remote.autostart = false *browser.tabs.remote.autostart.2 = false *http://www.ghacks.net/2016/07/22/multi-process-firefox/