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Firefox crashes

  • 3 replies
  • 1 has this problem
  • Last reply by FredMcD

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I'm on Linux Mint Qiana, and the latest update of Firefox 49.0 keeps crashing upon starting, even in safe mode.

I'm at a loss -- has this happened to anyone else?

All Replies (3)

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

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Report ID Date Submitted bp-d53633d3-9082-44d4-9438-7e9792161001 09/30/2016 08:07 PM bp-2fbaf763-06b2-4d0c-8727-6199b2161001 09/30/2016 07:48 PM bp-784a0b32-87b7-4f35-b872-bdc942160930 09/29/2016 11:49 PM bp-91df6d18-0ff7-40f5-9c90-e742f2160930 09/29/2016 11:37 PM bp-10488368-3fc6-4b66-8c60-52c302160930 09/29/2016 11:35 PM bp-f3415bd0-7eb8-4a1c-b5b1-b3fe72160930 09/29/2016 11:27 PM bp-6b4c6bec-6b95-44a0-be50-109f42160930 09/29/2016 11:12 PM bp-9993d20f-20e1-4cfa-8db9-bbd692160930 09/29/2016 11:08 PM bp-3ba69226-4129-47b5-8723-341ce2160930 09/29/2016 11:06 PM bp-b7b9b645-6ff7-409d-9efc-71ad82160930 09/29/2016 11:05 PM bp-97337401-205a-4e15-87ab-c9b212160930 09/29/2016 11:04 PM

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I've called for more help, I don't know Linux.