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Firefox crashes

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I'm using Firefox 50 beta 2, if I open firefox as soon as I boot into desktop firefox will crash. It does not crash if I wait for all my programs to load first.

I'm using Firefox 50 beta 2, if I open firefox as soon as I boot into desktop firefox will crash. It does not crash if I wait for all my programs to load first.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.116 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4246 solutions 59401 answers

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29
In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]]

Question owner

It says

Submitted Crash Reports

No crash reports have been submitted.

It says Submitted Crash Reports No crash reports have been submitted.

Question owner

Firefox still crashes if I open it immediately as soon as I boot into desktop. This does not happen with Chrome. It use to happen with both firefox and chrome, but now it just happen with Firefox.

Firefox still crashes if I open it immediately as soon as I boot into desktop. This does not happen with Chrome. It use to happen with both firefox and chrome, but now it just happen with Firefox.
FredMcD
  • Top 10 Contributor
4246 solutions 59401 answers

Remember that you are using a beta version and there may be issues.


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

Remember that you are using a beta version and there may be issues. ------------------------ Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?
James
  • Moderator
1596 solutions 11248 answers

Justin Jiang said

I'm using Firefox 50 beta 2,

Are you sure it is a build on Beta channel? as the a2 in 50.0a2 means it is a build on the Aurora (aka developers edition) channel. If so then the 50.0a2 is a older build as Aurora channel has had 51.0a2 on the channel since a late build on Sept 19. Yes the current Beta build of 50.0 on Beta channel is at 50.0b2.


Aurora and Night channel builds gets checkins almost everyday so they get updates each of those days . This can sometimes create issues until fixed, finished or reverted.

''Justin Jiang [[#question-1141255|said]]'' <blockquote> I'm using Firefox 50 beta 2, </blockquote> Are you sure it is a build on Beta channel? as the '''a2''' in 50.0a2 means it is a build on the Aurora (aka developers edition) channel. If so then the 50.0a2 is a older build as Aurora channel has had 51.0a2 on the channel since a late build on Sept 19. Yes the current Beta build of 50.0 on Beta channel is at 50.0b2. Aurora and Night channel builds gets checkins almost everyday so they get updates each of those days . This can sometimes create issues until fixed, finished or reverted.

Question owner

I am able to reproduce this problem even with version 49.0.1 This is a bug in Firefox.

I am able to reproduce this problem even with version 49.0.1 This is a bug in Firefox.

Modified by Justin Jiang