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Saved logins and passwords have disappeared

Posted

I am running firefox 47.0.1 and every time I reboot all my saved logins and passwords disappear. When I check saved logins, there is nothing there. I can reenter and they stay until I log off or reboot. Running Windows 7 64 bit OS, but this behavior just started. Was there something in the latest firefox update responsible for this behavior?

I am running firefox 47.0.1 and every time I reboot all my saved logins and passwords disappear. When I check saved logins, there is nothing there. I can reenter and they stay until I log off or reboot. Running Windows 7 64 bit OS, but this behavior just started. Was there something in the latest firefox update responsible for this behavior?

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape "9.5.0"
  • Citrix Online App Detector Plugin
  • Version 5.41.3.0
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.60.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • This plug-in enables downloading with the Download This Video button
  • This plug-in enables downloading of HTML5 videos
  • This plug-in enables downloading of Flash videos
  • Shockwave Flash 23.0 r0
  • 5.1.50709.0

Application

  • Firefox 47.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0
  • Support URL: https://support.mozilla.org/1/firefox/47.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.7.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Classic Theme Restorer 1.5.7 (ClassicThemeRestorer@ArisT2Noia4dev)
  • Firefox Hello 1.3.2 (loop@mozilla.org)
  • JSONView 1.1.1 (jsonview@brh.numbera.com)
  • Keylogger Beater 3.2.1.1-signed.1-signed (keyloggerbeater@toptip.ca)
  • LeechBlock 1.0.5 ({a95d8332-e4b4-6e7f-98ac-20b733364387})
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0.2 (firefox@getpocket.com)
  • Proper Menubar 0.1.7.5.1-signed.1-signed (propermenubar@stefanvd.net)
  • Toggle Word Wrap 1.10 ({cafe3945-058e-47e3-87f8-75bc120b9638})
  • YesScript 2.2 (yesscript@userstyles.org)
  • Adblock Plus Pop-up Addon 0.9.2.1-signed.1-signed (adblockpopups@jessehakanen.net) (Inactive)
  • Advertising Cookie Opt-out 1.5 (optout@google.com) (Inactive)
  • anonymoX 2.5.2 (client@anonymox.net) (Inactive)
  • Disconnect 3.15.3.1-signed.1-signed (2.0@disconnect.me) (Inactive)
  • RealDownloader 17.0.10 ({7ADCCCD0-FDEC-4A18-A329-550A87710223}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Radeon HD 4600 Series
  • adapterDescription2:
  • adapterDeviceID: 0x9490
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 25421028
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: D [ Gamma: 1800 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 200 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 200 ]
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17568
  • driverDate: 4-29-2013
  • driverDate2:
  • driverVersion: 8.970.100.1100
  • driverVersion2:
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 4600 Series Direct3D11 vs_4_1 ps_4_1)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4248 solutions 59412 answers

v47 is no longer current, so no updates.

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.


In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

v47 is no longer current, so no updates. '''https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save''' '''Note:''' Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software. ------------------ In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.
Happy112 561 solutions 5694 answers
Hi &nbsp; !<BR> Would you take a look at:<BR> https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile <BR> And also:<BR> https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Modified by Happy112

Question owner

That is all great but does not even address the question as to why the logins and passwords are disappearing no matter how often I enter them. What has changed in firefox that is causing this new behavior

That is all great but does not even address the question as to why the logins and passwords are disappearing no matter how often I enter them. What has changed in firefox that is causing this new behavior
Happy112 561 solutions 5694 answers

ronsnider said

That is all great but does not even address the question as to why the logins and passwords are disappearing no matter how often I enter them. What has changed in firefox that is causing this new behavior

Sometimes an extension may cause issues with the passwords disappearing.
Should you loose your passwords again   (sure hope not   !);   let us know and we'll try   Firefox in Safe Mode.
But for now:   let's hope this won't happen again   (fingers crossed)   !

''ronsnider [[#answer-927877|said]]'' <blockquote> That is all great but does not even address the question as to why the logins and passwords are disappearing no matter how often I enter them. What has changed in firefox that is causing this new behavior </blockquote> Sometimes an extension may cause issues with the passwords disappearing.<BR> Should you loose your passwords again &nbsp; (sure hope not &nbsp; !); &nbsp; let us know and we'll try &nbsp; Firefox in Safe Mode.<BR> But for now: &nbsp; let's hope this won't happen again &nbsp; (fingers crossed) &nbsp; !
FredMcD
  • Top 10 Contributor
4248 solutions 59412 answers

A post was flagged as Solved Problem. Please remove that flag. If you don’t, others that can help may not read this post.

Go to that message, and use the Undo link to its right.


Please try this; Start Firefox in Safe mode. Are the passwords still missing? Enter some passwords, then close Firefox.

Start Firefox in Safe Mode again. Are the passwords still there?

A post was flagged as '''Solved Problem.''' Please remove that flag. If you don’t, others that can help may not read this post. Go to that message, and use the '''Undo''' link to its right. -------------------------- Please try this; Start Firefox in Safe mode. Are the passwords still missing? Enter some passwords, then close Firefox. Start Firefox in Safe Mode '''again.''' Are the passwords still there?