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Firefox hangs on SingSnap website and won't respond at all.

  • 1 reply
  • 1 has this problem
  • Last reply by FredMcD

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On the SinSnap website, when I try to use the recorder to record a song, the page freezes and won't respond at all. The page can be closed by using Task Manager to close Firefox or, sometimes, by repeatedly clicking the "x" in the upper corner. No other web page links will function at all. Firefox functions normally on all other websites. This just started after updating to Version 50.0b2. Prior to then, all was well with the website.

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Is there anything on that page that is not on any other pages you look at?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.