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Download window too small, can't be expanded

Posted

I tried - restarting my computer - safe mode - private mode - refreshing firefox - reinstalling firefox - deleting the profile file - deleting xulstore.json or Localstore.rdf file as described here: https://support.mozilla.org/en-US/questions/1140329 - deleting the whole Firefox folder in Application support - banging my head against the wall.

I'm still not able to get a properly sized download prompt so I can actually download files.

Downloads work fine in Chrome and Safari on the same sites.

I tried - restarting my computer - safe mode - private mode - refreshing firefox - reinstalling firefox - deleting the profile file - deleting xulstore.json or Localstore.rdf file as described here: https://support.mozilla.org/en-US/questions/1140329 - deleting the whole Firefox folder in Application support - banging my head against the wall. I'm still not able to get a properly sized download prompt so I can actually download files. Downloads work fine in Chrome and Safari on the same sites.

Additional System Details

Installed Plug-ins

  • AT&T Connect Event Entry Plug-in
  • Adobe® Acrobat® Plug-in for Web Browsers, Version 15.017.20053
  • Plugin that detects installed Citrix Online products (visit www.citrixonline.com).
  • Simple plug-in that handles Citrix connection files
  • Displays Java applet content, or a placeholder if Java is not installed.
  • LastPass Plugin
  • Microsoft Lync 2010 Meeting Join Plug-in
  • Microsoft Lync Web App Plug-in
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 23.0 r0
  • 5.1.50428.0
  • Skype for Business Web App Plug-in
  • WebEx64 General Plugin Container Version 205
  • zoom.us launcher plugin version 1.0

Application

  • Firefox 49.0.1
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:49.0) Gecko/20100101 Firefox/49.0
  • Support URL: https://support.mozilla.org/1/firefox/49.0.1/Darwin/en-US/

Extensions

  • LastPass 3.3.1 (support@lastpass.com)
  • Multi-process staged rollout 1.2 (e10srollout@mozilla.org)
  • Pocket 1.0.4 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
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  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • crashGuards: []
  • driverDate:
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  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'skia'}
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • supportsHardwareH264: Yes
  • webglRenderer: Intel Inc. -- Intel Iris Pro OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No

Question owner

The image didn't upload with the question.

The image didn't upload with the question.
jscher2000
  • Top 10 Contributor
8689 solutions 71030 answers

There's a similar report from last week (unsolved): Why, on macOS Sierra, is the download-window-popup, so small, that I can't select options, within-it ?

If you press the tab key while that window is displayed, does the content shift around in the window or does the cursor/focus just disappear into the invisible areas?


I know very little about Macs, but have seen this advice over the years for problems with the parts of Firefox/Mac that are under system control:

Try to remove the Firefox plist file (org.mozilla.firefox.plist).

Go to "~/Library/Preferences" and remove the plist file for Firefox (org.mozilla.firefox.plist)

Not sure whether that will help with this dialog.

There's a similar report from last week (unsolved): [https://support.mozilla.org/questions/1140329 Why, on macOS Sierra, is the download-window-popup, so small, that I can't select options, within-it ?] If you press the tab key while that window is displayed, does the content shift around in the window or does the cursor/focus just disappear into the invisible areas? ---- I know very little about Macs, but have seen this advice over the years for problems with the parts of Firefox/Mac that are under system control: Try to remove the Firefox plist file (org.mozilla.firefox.plist). * http://www.macfixit.com/article.php?story=20060606082246983 How .plist files become corrupt and troubleshooting the results (''alternate link:'' [https://www.cnet.com/news/preferences-files-the-complete-story-part-v-how-plist-files-become-corrupt-and-troubleshooting-the-results/ https://www.cnet.com/news/preferences-files-the-complete-story-part-v-how-plist-files-become-corrupt-and-troubleshooting-the-results/]) Go to "~/Library/Preferences" and remove the plist file for Firefox (org.mozilla.firefox.plist) Not sure whether that will help with this dialog.

Modified by jscher2000

Question owner

Thanks @jscher2000 This appears to have worked, but I need to check again when I'm plugged into my external monitors to replicate the environment I had last night.

I did not think to unplug my additional monitors when I had the issue... doh. I'm chalking it up to frustration.

For anyone else who has this problem, I removed all the the plist files with "mozilla" or "internet" in them.

I'll report back when I get home to my "command center."

Thanks @jscher2000 This appears to have worked, but I need to check again when I'm plugged into my external monitors to replicate the environment I had last night. I did not think to unplug my additional monitors when I had the issue... doh. I'm chalking it up to frustration. For anyone else who has this problem, I removed all the the plist files with "mozilla" or "internet" in them. I'll report back when I get home to my "command center."
jscher2000
  • Top 10 Contributor
8689 solutions 71030 answers

Helpful Reply

Oh... if you cause the screen resolution to change while Firefox is running, that may indeed confuse Firefox about font and bar/dialog sizes. It has been reported by users with higher-than-full-HD displays switching from an app that somehow runs in full HD back to the higher resolution desktop. But I don't know if that is related.

Oh... if you cause the screen resolution to change while Firefox is running, that may indeed confuse Firefox about font and bar/dialog sizes. It has been reported by users with higher-than-full-HD displays switching from an app that somehow runs in full HD back to the higher resolution desktop. But I don't know if that is related.

Question owner

OK problem is still here now that I've plugged into my additional monitors.

I use the laptop screen plus two 23" inch monitors. The laptop screen is set to 1440 by 900. One monitor is connected directly to the HDMI port and set to 1080p resolution. The other is DVI connected via a Thunderbolt adapter set to 1920 X 1080.

When I open Firefox on the laptop screen is appears like the image below. when I drag it up the HDMI connected monitor is readjusts and looks ok. No matter what monitor Firefox is on, the download prompt always pops up on the laptop screen and it too small to show the action buttons.

Does this sound like symptoms of your last post? I can go to Mac for Apple support, but I only seem to be having an issue with Firefox (that I've noticed).

Is there a way to obliterate all Firefox related preferences and "config files" from my machine and then reinstall it? Would that even help? Just downloading and dragging back to my Application folder doesn't really touch preferences.

I use Firefox to do my work and I frequently have to download files, so this is quite painful to me right now. I really don't want to have to switch to Safari or Chrome in order to do work tasks.

OK problem is still here now that I've plugged into my additional monitors. I use the laptop screen plus two 23" inch monitors. The laptop screen is set to 1440 by 900. One monitor is connected directly to the HDMI port and set to 1080p resolution. The other is DVI connected via a Thunderbolt adapter set to 1920 X 1080. When I open Firefox on the laptop screen is appears like the image below. when I drag it up the HDMI connected monitor is readjusts and looks ok. No matter what monitor Firefox is on, the download prompt always pops up on the laptop screen and it too small to show the action buttons. Does this sound like symptoms of your last post? I can go to Mac for Apple support, but I only seem to be having an issue with Firefox (that I've noticed). Is there a way to obliterate all Firefox related preferences and "config files" from my machine and then reinstall it? Would that even help? Just downloading and dragging back to my Application folder doesn't really touch preferences. I use Firefox to do my work and I frequently have to download files, so this is quite painful to me right now. I really don't want to have to switch to Safari or Chrome in order to do work tasks.
jscher2000
  • Top 10 Contributor
8689 solutions 71030 answers

Helpful Reply

I personally do not use a multi-monitor setup and when I watch people working, I'm always puzzled how things open on a different screen than the one you would want. Shouldn't there be something in the environment that forces everything for a particular app to a specific screen?

Anyway, I wouldn't do anything drastic because if Firefox thinks your laptop is your main screen for dialogs, that's probably a built-in behavior and not just a saved setting (we've already cleared the files related to saved display settings).

I personally do not use a multi-monitor setup and when I watch people working, I'm always puzzled how things open on a different screen than the one you would want. Shouldn't there be something in the environment that forces everything for a particular app to a specific screen? Anyway, I wouldn't do anything drastic because if Firefox thinks your laptop is your main screen for dialogs, that's probably a built-in behavior and not just a saved setting (we've already cleared the files related to saved display settings).

Question owner

OK I'll keep poking around and try to keep this thread updated if I ultimate find a solution. I really appreciate your help @jscher2000!

I also noticed the image I referenced in my last message again was not uploaded. I attached it here in case anyone happens across this thread and needs the context.

OK I'll keep poking around and try to keep this thread updated if I ultimate find a solution. I really appreciate your help @jscher2000! I also noticed the image I referenced in my last message again was not uploaded. I attached it here in case anyone happens across this thread and needs the context.

Question owner

Eventually, I felt that I used up too much productive work time troubleshooting and working around this issue so I used a shotgun to kill a fly and restored my Mac to factory settings (on Sierra).

Ultimately, this fixed the download prompt issue, but I would be curious to know if anyone else eventually solves this without a restore.

Eventually, I felt that I used up too much productive work time troubleshooting and working around this issue so I used a shotgun to kill a fly and restored my Mac to factory settings (on Sierra). Ultimately, this fixed the download prompt issue, but I would be curious to know if anyone else eventually solves this without a restore.
rsblanchard 0 solutions 28 answers

Yeah -- you move the Firefox window, to the original Retina's screen, and THEN request the download, and you should get a normal pop-up download-selection-window (I know -- this is a workaround) .

Yeah -- you move the Firefox window, to the original Retina's screen, and THEN request the download, and you should get a normal pop-up download-selection-window (I know -- this is a workaround) .
rsblanchard 0 solutions 28 answers

This is STILL not fixed, under macOS Sierra v10.12.2, and Firefox v50.1.0 !

I'm using a mid-2015_15-inch_Retina_MacBook-Pro .

I'm using a Thunderbolt-2/Thunderbolt-1_to_Full-size-DVI_adapter, to connect my 2005-Apple-Cinema-display, as a secondary monitor .

The secondary monitor is virtually, off-to-the-right, of my MacBook_Pro's Retina's laptop screen .

This is STILL not fixed, under macOS Sierra v10.12.2, and Firefox v50.1.0 ! I'm using a mid-2015_15-inch_Retina_MacBook-Pro . I'm using a Thunderbolt-2/Thunderbolt-1_to_Full-size-DVI_adapter, to connect my 2005-Apple-Cinema-display, as a secondary monitor . The secondary monitor is virtually, off-to-the-right, of my MacBook_Pro's Retina's laptop screen .