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Why, on macOS Sierra, is the download-window-popup, so small, that I can't select options, within-it ?

Posted

I just upgraded to Sierra v10.12, on my mid-2015-15-inch-Retina-MacBook_Pro, and Firefox has a bad flaw that cropped-up -- after a download has completed, it pops-up a window to either save, or invoke an application, but the window is so small, that hardly any options can be selected, within-it .

I just upgraded to Sierra v10.12, on my mid-2015-15-inch-Retina-MacBook_Pro, and Firefox has a bad flaw that cropped-up -- after a download has completed, it pops-up a window to either save, or invoke an application, but the window is so small, that hardly any options can be selected, within-it .
Attached screenshots

Additional System Details

Installed Plug-ins

  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Shockwave Flash 23.0 r0

Application

  • Firefox 49.0
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:49.0) Gecko/20100101 Firefox/49.0
  • Support URL: https://support.mozilla.org/1/firefox/49.0/Darwin/en-US/

Extensions

  • Multi-process staged rollout 1.2 (e10srollout@mozilla.org)
  • Pocket 1.0.4 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)

Javascript

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Graphics

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Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4249 solutions 59438 answers

You may have corrupt xulstore.json or Localstore.rdf file.

Close Firefox. Open your file browser to this hidden location:

  • Mac: *~/Library/Application Support/Firefox/
  • Linux: *~/.mozilla/firefox/
  • Windows: %AppData%\Mozilla\Firefox\
  • *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\

Locate the above files. Then rename or delete them. Restart Firefox.

You may have corrupt '''xulstore.json''' or '''Localstore.rdf''' file. '''Close Firefox'''. Open your file browser to this hidden location: * Mac: *~/Library/Application Support/Firefox/ * Linux: *~/.mozilla/firefox/ * Windows: %AppData%\Mozilla\Firefox\ * *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\ Locate the above files. Then rename or delete them. Restart Firefox.

Question owner

I followed the procedure that you suggested, but it didn't work .

I followed the procedure that you suggested, but it didn't work .
FredMcD
  • Top 10 Contributor
4249 solutions 59438 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?
jscher2000
  • Top 10 Contributor
8704 solutions 71125 answers

Helpful Reply

After your original post, another Sierra user reported this same problem when using two screens with different resolutions. Does this match your experience:

Download window too small, can't be expanded (unsolved)

After your original post, another Sierra user reported this same problem when using two screens with different resolutions. Does this match your experience: [https://support.mozilla.org/questions/1140929 Download window too small, can't be expanded] (unsolved)

Question owner

Yes, I, too, have multiple monitors, with differing resolutions ( I used a Thunderbolt-to-full-size-DVI adapter to hook-up an old Apple 2005 Cinema Display, via my Thunderbolt 2 port ) .

Firefox's windows have never reliably restored themselves in the correct position on my multiple monitors, when Firefox is brought-up .

Would I lose my Firefox's "history", if I were to delete its main ".plist" Preferences file, like suggested in the other article ?

Yes, I, too, have multiple monitors, with differing resolutions ( I used a Thunderbolt-to-full-size-DVI adapter to hook-up an old Apple 2005 Cinema Display, via my Thunderbolt 2 port ) . Firefox's windows have never reliably restored themselves in the correct position on my multiple monitors, when Firefox is brought-up . Would I lose my Firefox's "history", if I were to delete its main ".plist" Preferences file, like suggested in the other article ?
jscher2000
  • Top 10 Contributor
8704 solutions 71125 answers

Helpful Reply

I'm not a fan of multiple monitors for many reasons, but the confusion about where things open is a big part of it.

The .plist file stores Mac-specific settings. Firefox stores its history in the places.sqlite file in your profile folder, near where you removed xulstore.json. Removing the .plist file should not affect places.sqlite.

I'm not a fan of multiple monitors for many reasons, but the confusion about where things open is a big part of it. The .plist file stores Mac-specific settings. Firefox stores its history in the places.sqlite file in your profile folder, near where you removed xulstore.json. Removing the .plist file should not affect places.sqlite.

Question owner

O.K. -- I deleted the .plist file, but it hasn't recreated it, yet ! There was also a : org.mozilla.firefox.plist.lockfile , which I didn't touch . It may have solved the problem .

O.K. -- I deleted the .plist file, but it hasn't recreated it, yet ! There was also a : org.mozilla.firefox.plist.lockfile , which I didn't touch . It may have solved the problem .

Question owner

Here is the diagnosis:

If you move the Firefox window, that requests the download, to the original Retina's screen, you get a normal pop-up window, for the download selection dialog .

However, if you move the Firefox window to an alternate resolution, and request the download, you get a shrunken pop-up window, for the download selection dialog !

Here is the diagnosis: If you move the Firefox window, that requests the download, to the original Retina's screen, you get a normal pop-up window, for the download selection dialog . However, if you move the Firefox window to an alternate resolution, and request the download, you get a shrunken pop-up window, for the download selection dialog !

Question owner

This is STILL not fixed, under macOS Sierra v10.12.2, and Firefox v50.1.0 !

I'm using a mid-2015_15-inch_Retina_MacBook-Pro .

I'm using a Thunderbolt-2/Thunderbolt-1_to_Full-size-DVI_adapter, to connect my 2005-Apple-Cinema-display, as a secondary monitor .

The secondary monitor is virtually, off-to-the-right, of my MacBook_Pro's Retina's laptop screen .

This is STILL not fixed, under macOS Sierra v10.12.2, and Firefox v50.1.0 ! I'm using a mid-2015_15-inch_Retina_MacBook-Pro . I'm using a Thunderbolt-2/Thunderbolt-1_to_Full-size-DVI_adapter, to connect my 2005-Apple-Cinema-display, as a secondary monitor . The secondary monitor is virtually, off-to-the-right, of my MacBook_Pro's Retina's laptop screen .
the-edmeister
  • Top 25 Contributor
  • Moderator
5399 solutions 40161 answers

rsblanchard

Please check your Inbox at the top of the page for the PM I just sent to you concerning this issue.

'''rsblanchard''' Please check your Inbox at the top of the page for the PM I just sent to you concerning this issue.