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Firefox not opening or loading

Posted

My Firefox updated itself and wont start at all, which is odd as it was working fine before. I am using Window 8.1 64 bit version, when checking in the task manager there is a process running using 30mb and 0% cpu .

Stuff i tried so far:

- try loading it in safemode - still doesn't load
- tried deleting the profiles found under users/appdata
- tried uninstalling and downloading a fresh copy.
- tried disabling kaspersky and malwarebytes

any other suggestions?

thanks

My Firefox updated itself and wont start at all, which is odd as it was working fine before. I am using Window 8.1 64 bit version, when checking in the task manager there is a process running using 30mb and 0% cpu . Stuff i tried so far: - try loading it in safemode - still doesn't load - tried deleting the profiles found under users/appdata - tried uninstalling and downloading a fresh copy. - tried disabling kaspersky and malwarebytes any other suggestions? thanks

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.116 Safari/537.36

More Information

philipp
  • Top 25 Contributor
  • Moderator
5332 solutions 23541 answers

hi firefoxmole, mozilla just released an update to firefox 49.0.2 that should fix a problem that sound pretty similar to what you've described. you can download this new version from https://www.mozilla.org/en-US/firefox/all/ to see if it works for you too.

hi firefoxmole, mozilla just released an update to firefox 49.0.2 [https://www.mozilla.org/en-US/firefox/49.0.2/releasenotes/ that should fix a problem] that sound pretty similar to what you've described. you can download this new version from https://www.mozilla.org/en-US/firefox/all/ to see if it works for you too.