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firefox ver 43 will not open, it worked on 9/12 but failed on 9/13

Posted

i was running ver 43 until this morning when it crapped out on not one but three systems, I have done full troubleshooting and ended up having to go back to ver 34 to get it to work, i cut my notes down because when I clicked on that fucking green button it deleted 5 pages of troubleshooting. if anyone can help, i will provide full troubleshooting steps via e-mail, at this time i do not trust mozilla at all

i was running ver 43 until this morning when it crapped out on not one but three systems, I have done full troubleshooting and ended up having to go back to ver 34 to get it to work, i cut my notes down because when I clicked on that fucking green button it deleted 5 pages of troubleshooting. if anyone can help, i will provide full troubleshooting steps via e-mail, at this time i do not trust mozilla at all

Chosen solution

hi, we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=en-US

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Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Office Live Update v1.5
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Shockwave Flash 22.0 r0
  • 5.1.30514.0
  • VLC media player Web Plugin
  • Npdsplay dll
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:34.0) Gecko/20100101 Firefox/34.0

More Information

philipp
  • Top 25 Contributor
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5281 solutions 23333 answers

Chosen Solution

hi, we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=en-US

hi, we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=en-US