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firefox ver 43 will not open, it worked on 9/12 but failed on 9/13

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  • Last reply by philipp

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i was running ver 43 until this morning when it crapped out on not one but three systems, I have done full troubleshooting and ended up having to go back to ver 34 to get it to work, i cut my notes down because when I clicked on that fucking green button it deleted 5 pages of troubleshooting. if anyone can help, i will provide full troubleshooting steps via e-mail, at this time i do not trust mozilla at all

Chosen solution

hi, we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=en-US

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Chosen Solution

hi, we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=en-US