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Firefox crashes

Posted

getting reports of multiple OSs (windows, mac, linux) where firefox is crashing. this is all OSs and all versions from firefox ranging around version 35 - 43. some reinstalls have fixed the issue, some have not. starting in safe mode also still crashes.

i have attached crash IDs from one particular windows workstation:

Crash ID: bp-2b68fcea-d019-4e0a-bb75-0a2242160913 Crash ID: bp-80d9b8b5-6d1b-4513-a1b8-e2be52160913 Crash ID: bp-08cfcdc3-03d8-4687-9655-72e852160913 Crash ID: bp-c1037327-0e1d-4bb1-b154-c7ec42160913

any assistance or guidance on what the crash IDs mean would be helpful. if there is anything else i can provide please let me know. thanks.

Dave Yanez

getting reports of multiple OSs (windows, mac, linux) where firefox is crashing. this is all OSs and all versions from firefox ranging around version 35 - 43. some reinstalls have fixed the issue, some have not. starting in safe mode also still crashes. i have attached crash IDs from one particular windows workstation: Crash ID: bp-2b68fcea-d019-4e0a-bb75-0a2242160913 Crash ID: bp-80d9b8b5-6d1b-4513-a1b8-e2be52160913 Crash ID: bp-08cfcdc3-03d8-4687-9655-72e852160913 Crash ID: bp-c1037327-0e1d-4bb1-b154-c7ec42160913 any assistance or guidance on what the crash IDs mean would be helpful. if there is anything else i can provide please let me know. thanks. Dave Yanez

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.17.20050
  • Citrix Online App Detector Plugin
  • Google Update
  • IE Tab Plug-in for Mozilla/Firefox
  • IE Tab 2 Plug-in for Mozilla/Firefox
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.51.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Shockwave Flash 22.0 r0
  • 5.1.41212.0
  • VMware Remote Console Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0

More Information

slswyoming 1 solutions 27 answers

probably 30 times through all the things I tried the crash reporter opened and if I was connected (wasn't always) it SAID it sent reports, but it sure didn't save any on my hard drive - NOTHING dated today.

Mozilla, this sounds very serious. Please tell me how to remove EVERY SHRED OF MOZILLA from the REGISTRY so that a clean install MIGHT WORK. (apparently removing/renaming hidden folders and program folders doesn't help).

probably 30 times through all the things I tried the crash reporter opened and if I was connected (wasn't always) it SAID it sent reports, but it sure didn't save any on my hard drive - NOTHING dated today. Mozilla, this sounds very serious. Please tell me how to remove EVERY SHRED OF MOZILLA from the REGISTRY so that a clean install MIGHT WORK. (apparently removing/renaming hidden folders and program folders doesn't help).
philipp
  • Top 25 Contributor
  • Moderator
5280 solutions 23327 answers

hi dave, thanks for providing some of your crash report ids. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://www.mozilla.org/en-US/firefox/all/

hi dave, thanks for providing some of your crash report ids. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://www.mozilla.org/en-US/firefox/all/
slswyoming 1 solutions 27 answers

Phillipp, since there are GOBS of reports on here that just downloading an update doesn't help, can you not provide more information, i.e. what to do with registry, %apps%/roaming (/local) Mozilla folders, program (86) folders.. erase, rename, remove, leave alone?

Phillipp, since there are GOBS of reports on here that just downloading an update doesn't help, can you not provide more information, i.e. what to do with registry, %apps%/roaming (/local) Mozilla folders, program (86) folders.. erase, rename, remove, leave alone?
philipp
  • Top 25 Contributor
  • Moderator
5280 solutions 23327 answers

@slswyoming if you need help on this issue and the tips already provided didn't help, i would suggest to open a new thread, otherwise it is getting complicated: https://support.mozilla.org/questions/new thanks!

@slswyoming if you need help on this issue and the tips already provided didn't help, i would suggest to open a new thread, otherwise it is getting complicated: https://support.mozilla.org/questions/new thanks!