Firefox won't start. Attached is the crash report. I did a clean uninstall and reinstall but it still won't start. I'm running version 40.0.3 because that's the latest version that runs on XP service pack 3.
Additional System Details
- User Agent:
hi pyramid14, we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=en-US - xp sp3 is still supported!
Thank you! Symantic had, indeed, done an update this morning. Version 48 loaded but a new question--I'd saved my default profile before uninstalling. How would I reclaim my (many) bookmarks.
Thank you again.
for that please see Recovering important data from an old profile
Thank you. I've gotten everything back. I recall now that I stayed with Firefox 40.0 because a couple of years ago Norton was incompatible with v 41 so I'd prevented updates since then.
I'm now better off than I was.