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Firefox always crashed when I try to start it

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  • 1 has this problem
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  • Last reply by Plastikfee

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Since of this morning, my Firefox is always crashing when I start it, I can't even start it in the safe mode. It doesn't open, just shows me the Mozilla Crash Reporter.

Those are the crash ID's: bp-1afa80e9-45c6-400d-b68b-a22582160913

bp-44eafa99-c885-47ca-90fb-b17852160913

bp-5b68603f-59ea-477d-a8c4-7abab2160913

bp-151e6385-701a-45f3-8411-246492160913

bp-5b32d81a-98b3-42f2-b439-f83022160913

Thank you for your time!

Chosen solution

hi Plastikfee, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://www.mozilla.org/en-US/firefox/all/

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Chosen Solution

hi Plastikfee, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://www.mozilla.org/en-US/firefox/all/

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Thank you for your fast reply & taking time to look at them problem. I installed the latest version and it worked! :)