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Firefox crashes, stopped working suddenly

  • 4 replies
  • 2 have this problem
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  • Last reply by mrhallam

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Hi, Started PC today and suddenly firefox no longer works. Running old XP, but no problems, nothing has been changed simply stopped working this morning. I've tried uninstalling, even deleting profiles & running a complete clean re-install, but still get the same crash error.

No malware on the system. Can anyone help ?

Crash report is below :

AdapterDeviceID: 0x042f AdapterDriverVersion: 6.14.11.6252 AdapterSubsysID: 049210de AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:43.0.1 AvailablePageFile: 3901468672 AvailablePhysicalMemory: 1207005184 AvailableVirtualMemory: 1927729152 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 68485120 BreakpadReserveSize: 67108864 BuildID: 20151216175450 CrashTime: 1473754849 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 GraphicsCriticalError: |[0][GFX1-]: D3D11 layers disabled due to a prior crash. InstallTime: 1451390994 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x042f, AdapterSubsysID: 049210de, AdapterDriverVersion: 6.14.11.6252

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 316 StartupTime: 1473754848 SystemMemoryUsePercentage: 43 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20151216175450","version":"43.0.1","vendor":"Mozilla","platformVersion":"43.0.1","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":2047,"virtualMaxMB":2048,"isWow64":false,"cpu":{"count":2,"cores":2,"vendor":"GenuineIntel","family":6,"model":15,"stepping":6,"l2cacheKB":4096,"l3cacheKB":null,"speedMHz":2666,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3"]},"os":{"name":"Windows_NT","version":"5.1","servicePackMajor":3,"servicePackMinor":0,"installYear":2009,"locale":"en-US"},"hdd":{"profile":{"model":"ST3250620AS","revision":"3.CH"},"binary":{"model":"ST3250620AS","revision":"3.CH"},"system":{"model":"ST3250620AS","revision":"3.CH"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"NVIDIA Quadro NVS 290","vendorID":"0x10de","deviceID":"0x042f","subsysID":"049210de","RAM":null,"driver":"nv4_disp","driverVersion":"6.14.11.6252","driverDate":"7-20-2007","GPUActive":true}],"monitors":[{"screenWidth":1024,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"blocked"},"d2d":{"status":"unavailable","version":"1.0"}}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{}},"profile":{}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 5130235904 TotalPhysicalMemory: 2146742272 TotalVirtualMemory: 2147352576 Vendor: Mozilla Version: 43.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll 
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{3ABF28B8-0821-486D-B9E5-76E0FB214A29}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{3ABF28B8-0821-486D-B9E5-76E0FB214A29}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{866CDCA3-310D-435A-83E8-71E3389D5BA9}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{866CDCA3-310D-435A-83E8-71E3389D5BA9}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{AAC2D6EA-2FB9-42A6-8999-0EF445AB4E5A}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{AAC2D6EA-2FB9-42A6-8999-0EF445AB4E5A}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Chosen solution

another affected user at https://support.mozilla.org/en-US/questions/1138691 confirmed that the issue was caused by a signature update of symantec...

since the issue seems to be mainly appearing on older versions of firefox as well, can you please try downloading & installing firefox 48.0.2: https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=en-US

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hi mrhallam, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your norton security software that is hooking into firefox (probably through a program/signature update done by them). can you please try to disable norton temporarily and see if you can get firefox to launch again and get in contact with symantec's support about this issue as well?

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Hi, Thanks for your help, but unfortunately this didn't make any difference. I turned off norton completely, but still won't start. thanks John.

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Chosen Solution

another affected user at https://support.mozilla.org/en-US/questions/1138691 confirmed that the issue was caused by a signature update of symantec...

since the issue seems to be mainly appearing on older versions of firefox as well, can you please try downloading & installing firefox 48.0.2: https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=en-US

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Hi Philipp, yes that worked, thanks. I had try to update to the latest, but could only find a link to version 43.0.1, but that link you gave above has installed & fixed.

many thanks, John.