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Firefox crashes

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  • Last reply by philipp

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Firefox (pushed through SCCM) crashes in many computers. Please find below crash report.

AdapterDeviceID: 0x0412 AdapterDriverVersion: 6.3.9600.16384 AdapterSubsysID: 309817aa AdapterVendorID: 0x8086 AvailablePageFile: 3056111616 AvailablePhysicalMemory: 2460508160 AvailableVirtualMemory: 4000215040 BIOS_Manufacturer: LENOVO BlockedDllList: BreakpadReserveAddress: 55312384 BreakpadReserveSize: 67108864 BuildID: 20151216175450 CrashTime: 1473747467 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1471598716 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0412, AdapterSubsysID: 309817aa, AdapterDriverVersion: 6.3.9600.16384

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 206 StartupTime: 1473747466 SystemMemoryUsePercentage: 40 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20151216175450","version":"43.0.1","vendor":"Mozilla","platformVersion":"43.0.1","xpcomAbi":"x86-msvc","hotfixVersion":"20160128.01"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":3913,"virtualMaxMB":4096,"isWow64":true,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6,"model":60,"stepping":3,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2893,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.3","servicePackMajor":0,"servicePackMinor":0,"installYear":2015,"locale":"en-US"},"hdd":{"profile":{"model":"ST500DM002-1BD142","revision":"KC65"},"binary":{"model":"ST500DM002-1BD142","revision":"KC65"},"system":{"model":"ST500DM002-1BD142","revision":"KC65"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"Microsoft Basic Display Adapter","vendorID":"0x8086","deviceID":"0x0412","subsysID":"309817aa","RAM":0,"driver":"Unknown","driverVersion":"6.3.9600.16384","driverDate":"6-21-2006","GPUActive":true}],"monitors":[{"screenWidth":1366,"screenHeight":768,"refreshRate":64,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"blocked"},"d2d":{"status":"unavailable","version":"1.0"}}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":false,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.shell.checkDefaultBrowser":false,"network.proxy.http":"<user-set>","network.proxy.ssl":"<user-set>"}},"profile":{}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 4841684992 TotalPhysicalMemory: 4103487488 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 43.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 : 

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Chosen solution

hi, thanks for providing a crash report id. this may be an issue caused by your norton security software that is hooking into firefox and causing it to crash (maybe through a program/signature update done by them). can you please try to disable norton temporarily and see if you can get firefox to launch again & please also get in contact with their support...

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Chosen Solution

hi, thanks for providing a crash report id. this may be an issue caused by your norton security software that is hooking into firefox and causing it to crash (maybe through a program/signature update done by them). can you please try to disable norton temporarily and see if you can get firefox to launch again & please also get in contact with their support...