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Firefox crashes

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  • 1 has this problem
  • 43 views
  • Last reply by FredMcD

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Crash ID: bp-2322ff13-f6c4-4e0f-930e-0668e2160913

Chosen solution

Product Firefox Release Channel esr Version 38.8.0esr Build ID 20160420141331 OS Windows 7 OS Version 6.1.7601 Service Pack 1

Signature: nsBufferedOutputStream::Finish

sysfer.dll = Symantec CMC Firewall

IPSEng32.dll = Symantec Intrusion Detection

This is for Sumo's Related Bugs 612261 NEW --- crash mainly at startup [@ nsBufferedOutputStream::Finish() ]


Download the current full installers for your Norton programs and save them.

Download and run the Norton Removal Tool to uninstall your Norton product

After rebooting the computer, run a registry scanner. Then run the installers.

https://support.norton.com

http://community.norton.com/

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Chosen Solution

Product Firefox Release Channel esr Version 38.8.0esr Build ID 20160420141331 OS Windows 7 OS Version 6.1.7601 Service Pack 1

Signature: nsBufferedOutputStream::Finish

sysfer.dll = Symantec CMC Firewall

IPSEng32.dll = Symantec Intrusion Detection

This is for Sumo's Related Bugs 612261 NEW --- crash mainly at startup [@ nsBufferedOutputStream::Finish() ]


Download the current full installers for your Norton programs and save them.

Download and run the Norton Removal Tool to uninstall your Norton product

After rebooting the computer, run a registry scanner. Then run the installers.

https://support.norton.com

http://community.norton.com/