Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 2 replies
  • 1 has this problem
  • Last reply by FredMcD

more options

Today when I opened my firefox, I got the pop-up of crash report.

I tried the same many time but everytime seeing the same issue.

Crash ID: bp-5fafb0e8-42fa-46a2-adcc-3ebf22160913

Please help on the same.

All Replies (2)

more options

hi vikas874, thanks for providing a crash report id. this may be an issue caused by your norton security software that is hooking into firefox and causing it to crash (maybe through a program/signature update done by them). can you please try to disable norton temporarily and see if you can get firefox to launch again & please also get in contact with their support...

more options

Product Firefox Release Channel release Version 42.0 Build ID 20151029151421 OS Windows 7 OS Version 6.1.7601 Service Pack 1

Signature: nsAtomicFileOutputStream::Write

AppMonitorDll32_00.dll = unknown

NamespaceToEvents32_00.dll = ? Namespace Provider = FireEye, Inc

sysfer.dll = Symantec CMC Firewall

IPSEng32.dll = Symantec Intrusion Detection

Download the current full installers for your Norton programs and save them.

Download and run the Norton Removal Tool to uninstall your Norton product

After rebooting the computer, run a registry scanner. Then run the installers.