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Today when I opened my firefox, I got the pop-up of crash report.
I tried the same many time but everytime seeing the same issue.
Crash ID: bp-5fafb0e8-42fa-46a2-adcc-3ebf22160913
Please help on the same.
All Replies (2)
hi vikas874, thanks for providing a crash report id. this may be an issue caused by your norton security software that is hooking into firefox and causing it to crash (maybe through a program/signature update done by them). can you please try to disable norton temporarily and see if you can get firefox to launch again & please also get in contact with their support...
Product Firefox Release Channel release Version 42.0 Build ID 20151029151421 OS Windows 7 OS Version 6.1.7601 Service Pack 1
AppMonitorDll32_00.dll = unknown
NamespaceToEvents32_00.dll = ? Namespace Provider = FireEye, Inc
sysfer.dll = Symantec CMC Firewall
IPSEng32.dll = Symantec Intrusion Detection
Download the current full installers for your Norton programs and save them.
After rebooting the computer, run a registry scanner. Then run the installers.