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ID: bp-5638cf0a-6a96-4743-86b9-dcfa02160913

Posted

ID: bp-5638cf0a-6a96-4743-86b9-dcfa02160913

ID: bp-5638cf0a-6a96-4743-86b9-dcfa02160913

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

What were you doing during the crash? Are there other crashes?


Product Firefox Release Channel esr Version 38.8.0esr Build ID 20160420141331 OS Windows 7 OS Version 6.1.7601 Service Pack 1

Signature: nsStreamCopierIB::DoCopy

sysfer.dll = Symantec CMC Firewall

IPSEng32.dll = Symantec Intrusion Detection


Download the current full installers for your Norton programs and save them.

Download and run the Norton Removal Tool to uninstall your Norton product

After rebooting the computer, run a registry scanner. Then run the installers.

https://support.norton.com

http://community.norton.com/

What were you doing during the crash? Are there other crashes? ----------------- Product Firefox Release Channel esr Version 38.8.0esr Build ID 20160420141331 OS Windows 7 OS Version 6.1.7601 Service Pack 1 Signature: nsStreamCopierIB::DoCopy sysfer.dll = Symantec CMC Firewall IPSEng32.dll = Symantec Intrusion Detection ---------------- Download the current full installers for your Norton programs and save them. '''[https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us Download and run the Norton Removal Tool to uninstall your Norton product]''' After rebooting the computer, run a registry scanner. Then run the installers. '''https://support.norton.com''' '''http://community.norton.com/'''
philipp
  • Top 25 Contributor
  • Moderator
5304 solutions 23420 answers

hi, thanks for providing a crash report id. this may be an issue caused by your norton security software that is hooking into firefox and causing it to crash (maybe through a program/signature update done by them). can you please try to disable norton temporarily and see if you can get firefox to launch again & please also get in contact with their support...

hi, thanks for providing a crash report id. this may be an issue caused by your norton security software that is hooking into firefox and causing it to crash (maybe through a program/signature update done by them). can you please try to disable norton temporarily and see if you can get firefox to launch again & please also get in contact with their support...