X
Tap here to go to the mobile version of the site.

Support Forum

I keep getting kicked out of my games saying I have to download the latest version of Firefox. It says it's coming from Japan. Why do I keep getting kicked out?

Posted

When I play games on Firefox it keeps kicking me out saying that I have to update my Firefox. I clicked on save file and it came up as a trojan. I noticed the location coming from Japan. When I put in the website in the browser it said I had the latest version and was up to date.

When I play games on Firefox it keeps kicking me out saying that I have to update my Firefox. I clicked on save file and it came up as a trojan. I noticed the location coming from Japan. When I put in the website in the browser it said I had the latest version and was up to date.

Chosen solution

This is not from Mozilla or the Firefox web browser. The fake firefox-patch.exe and firefox-patch.js files can install things like trojans, viruses, or unwanted software on Windows based on past reports if the user runs them. Mozilla has no need to host Firefox downloads or updates elsewhere, especially not at random weird name websites.

The way Firefox updates are done has not changed over the last ten years as updates are done internally in Firefox (with a .mar type of file) whether on Windows, Mac OSX or Linux or by download from mozilla.org like say www.mozilla.org/firefox/all/

You could try using a adblocker extension like uBlock Origin to block theses fake ads if you keep getting them. https://addons.mozilla.org/firefox/addon/ublock-origin/

Mozilla would love to shut this down but it has not been so simple as it is more elaborate to somebody just creating some fake sites and serving this firefox-patch.js file.

Unfortunately this has gone on for over a few months now with one or two new sites reported almost everyday. https://support.mozilla.org/en-US/forums/contributors/712056/ and https://support.mozilla.org/en-US/forums/contributors/712075

https://support.mozilla.org/en-US/kb/i-found-fake-firefox-update

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • Shockwave Flash 22.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.7.157
  • WildTangent Games App V2 Presence Detector
  • Zoom launcher - 3.0.1
  • iTunes Detector Plug-in

Application

  • Firefox 48.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:48.0) Gecko/20100101 Firefox/48.0
  • Support URL: https://support.mozilla.org/1/firefox/48.0.2/WINNT/en-US/

Extensions

  • Firefox Hello Beta 1.4.4 (loop@mozilla.org)
  • Firefox Hotfix 20160826.01 (firefox-hotfix@mozilla.org)
  • Multi-process staged rollout 1.2 (e10srollout@mozilla.org)
  • Pocket 1.0.4 (firefox@getpocket.com)
  • 360 Internet Protection 5.0.0.1005 (WebProtection@360safe.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 5500
  • adapterDescription2:
  • adapterDeviceID: 0x1616
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.14393.0
  • driverDate: 8-24-2015
  • driverDate2:
  • driverVersion: 10.18.15.4279
  • driverVersion2:
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes; D3D11 blacklisted with DLL igd10iumd32.dll (10.18.15.4279); Using D3D9 API
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes
James
  • Top 25 Contributor
  • Moderator
1603 solutions 11348 answers

Chosen Solution

This is not from Mozilla or the Firefox web browser. The fake firefox-patch.exe and firefox-patch.js files can install things like trojans, viruses, or unwanted software on Windows based on past reports if the user runs them. Mozilla has no need to host Firefox downloads or updates elsewhere, especially not at random weird name websites.

The way Firefox updates are done has not changed over the last ten years as updates are done internally in Firefox (with a .mar type of file) whether on Windows, Mac OSX or Linux or by download from mozilla.org like say www.mozilla.org/firefox/all/

You could try using a adblocker extension like uBlock Origin to block theses fake ads if you keep getting them. https://addons.mozilla.org/firefox/addon/ublock-origin/

Mozilla would love to shut this down but it has not been so simple as it is more elaborate to somebody just creating some fake sites and serving this firefox-patch.js file.

Unfortunately this has gone on for over a few months now with one or two new sites reported almost everyday. https://support.mozilla.org/en-US/forums/contributors/712056/ and https://support.mozilla.org/en-US/forums/contributors/712075

https://support.mozilla.org/en-US/kb/i-found-fake-firefox-update

'''This is not from Mozilla or the Firefox web browser'''. The fake firefox-patch.exe and firefox-patch.js files can install things like trojans, viruses, or unwanted software on Windows based on past reports if the user runs them. Mozilla has no need to host Firefox downloads or updates elsewhere, especially not at random weird name websites. '''The way Firefox updates are done has not changed''' over the last ten years as updates are done internally in Firefox (with a .mar type of file) whether on Windows, Mac OSX or Linux or by download from mozilla.org like say www.mozilla.org/firefox/all/ You could try using a adblocker extension like uBlock Origin to block theses fake ads if you keep getting them. https://addons.mozilla.org/firefox/addon/ublock-origin/ Mozilla would love to shut this down but it has not been so simple as it is more elaborate to somebody just creating some fake sites and serving this firefox-patch.js file. Unfortunately this has gone on for over a few months now with one or two new sites reported almost everyday. https://support.mozilla.org/en-US/forums/contributors/712056/ and https://support.mozilla.org/en-US/forums/contributors/712075 https://support.mozilla.org/en-US/kb/i-found-fake-firefox-update

Modified by James

Question owner

When it pops up it looks like that. I've been hitting cancel. One time I hit save and the protection I have on my computer says it was a trojan. My protection wouldn't let me go any farther than the first step. So grateful for the protection on my computer.

When it pops up it looks like that. I've been hitting cancel. One time I hit save and the protection I have on my computer says it was a trojan. My protection wouldn't let me go any farther than the first step. So grateful for the protection on my computer.
James
  • Top 25 Contributor
  • Moderator
1603 solutions 11348 answers

Helpful Reply

deekellye said

When it pops up it looks like that. I've been hitting cancel. One time I hit save and the protection I have on my computer says it was a trojan. My protection wouldn't let me go any farther than the first step. So grateful for the protection on my computer.

Good thing as this is a scam designed to try and trick inexperienced Firefox and or Windows users into downloading and running this without scanning the file first. Before July the fake files was a firefox-patch.exe

If not for the orange background and Firefox icon on page it would look more generic and less believable.

''deekellye [[#answer-915800|said]]'' <blockquote> When it pops up it looks like that. I've been hitting cancel. One time I hit save and the protection I have on my computer says it was a trojan. My protection wouldn't let me go any farther than the first step. So grateful for the protection on my computer. </blockquote> Good thing as this is a scam designed to try and trick inexperienced Firefox and or Windows users into downloading and running this without scanning the file first. Before July the fake files was a firefox-patch.exe If not for the orange background and Firefox icon on page it would look more generic and less believable.