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Firefox crashes

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After updating to Windows 10 Firefox keeps crashing randomly. I've triend eveything from troubleshooting - fresh instalation, no addons, safe mode etc. - eventually firefox crashes. Here are 5 latest crashreports: bp-13063abc-1a21-4c0a-9a91-6d29e2160905 05.09.2016 16:23 bp-e01a4f40-ac17-4cdd-b306-dda412160903 03.09.2016 16:58 bp-d43e1e0e-4f33-4f80-9102-0b5282160902 02.09.2016 19:17 bp-3f3e5625-9d59-4c3a-9c3e-46fd02160831 31.08.2016 11:14 bp-0f69e745-2cab-42a7-bc52-f0a062160831 31.08.2016 08:58

After updating to Windows 10 Firefox keeps crashing randomly. I've triend eveything from troubleshooting - fresh instalation, no addons, safe mode etc. - eventually firefox crashes. Here are 5 latest crashreports: bp-13063abc-1a21-4c0a-9a91-6d29e2160905 05.09.2016 16:23 bp-e01a4f40-ac17-4cdd-b306-dda412160903 03.09.2016 16:58 bp-d43e1e0e-4f33-4f80-9102-0b5282160902 02.09.2016 19:17 bp-3f3e5625-9d59-4c3a-9c3e-46fd02160831 31.08.2016 11:14 bp-0f69e745-2cab-42a7-bc52-f0a062160831 31.08.2016 08:58

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:48.0) Gecko/20100101 Firefox/48.0

More Information

Question owner

Oh. And the hardware acceleration is off.

Oh. And the hardware acceleration is off.
FredMcD
  • Top 10 Contributor
4272 solutions 59922 answers

Signature: js::ObjectGroup::sweep

mcbrwctl.dll = McAfee SiteAdvisor

ws2_32.dll = Windows Sockets

ntdll.dll = Microsoft

This is for Sumo's Related Bugs 1263916 NEW --- OOM crash in js::ObjectGroup::sweep

1112741 NEW --- crash in js::types::TypeObject::maybeSweep(js::types::AutoClearTypeInferenceStateOnOOM*)


Update/disable McAfee


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Signature: js::ObjectGroup::sweep mcbrwctl.dll = McAfee SiteAdvisor ws2_32.dll = Windows Sockets ntdll.dll = Microsoft This is for Sumo's Related Bugs 1263916 NEW --- OOM crash in js::ObjectGroup::sweep 1112741 NEW --- crash in js::types::TypeObject::maybeSweep(js::types::AutoClearTypeInferenceStateOnOOM*) ---------------------- Update/disable McAfee ------------- Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
John99 971 solutions 13138 answers

There was a hint that with one of those Crash Signatures using the Sleep function could be a problem so if you normally use that function try without doing so and see if it improves at all.

I am afraid I did not see anything helpful to me in those Crash Signatures None of those were in safe mode, so it would be worth trying with plugins disabled and in Firefox's safe mode

  • Does that reduce the frequency of crashes ?
    • And could you post a couple of Crash IDs from such crashes.

It may produce a different crash signature that may be of more help in troubleshooting. I am afraid I am clutching at straws rather with this but it is probably also worth checking for malware using all the tools mentioned in this article


Forum Notes

  • Your Crash Reports

    1. bp-13063abc-1a21-4c0a-9a91-6d29e2160905
      bp-e01a4f40-ac17-4cdd-b306-dda412160903
      bp-d43e1e0e-4f33-4f80-9102-0b5282160902
    2. bp-3f3e5625-9d59-4c3a-9c3e-46fd02160831
    3. bp-0f69e745-2cab-42a7-bc52-f0a062160831
  • Crash signatures
    1. Firefox 48.0.2 Crash Report [@ js::ObjectGroup::sweep ]
    2. Firefox 48.0.2 Crash Report [@ js::TraceEdge<T> ]
    3. Firefox 48.0.2 Crash Report [@ js::FinishCompilation ]
  • Related bugs
    1. Bug 1263916 - OOM crash in js::ObjectGroup::sweep
      Bug 1112741 - crash in js::types::TypeObject::maybeSweep(js::types::AutoClearTypeInferenceStateOnOOM*)
There was a hint that with one of those Crash Signatures using the Sleep function could be a problem so if you normally use that function try without doing so and see if it improves at all. I am afraid I did not see anything helpful to me in those Crash Signatures None of those were in safe mode, so it would be worth trying with plugins disabled and in Firefox's safe mode * Does that reduce the frequency of crashes ? ** And could you post a couple of Crash IDs from such crashes. It may produce a different crash signature that may be of more help in troubleshooting. I am afraid I am clutching at straws rather with this but it is probably also worth checking for malware using all the tools mentioned in this article * [[Troubleshoot Firefox issues caused by malware]] ------- Forum Notes *Your Crash Reports *# <br/> bp-13063abc-1a21-4c0a-9a91-6d29e2160905 <br/>bp-e01a4f40-ac17-4cdd-b306-dda412160903 <br/> bp-d43e1e0e-4f33-4f80-9102-0b5282160902 *# bp-3f3e5625-9d59-4c3a-9c3e-46fd02160831 *# bp-0f69e745-2cab-42a7-bc52-f0a062160831 * Crash signatures *# Firefox 48.0.2 Crash Report [@ js::ObjectGroup::sweep ] *# Firefox 48.0.2 Crash Report [@ js::TraceEdge<T> ] *# Firefox 48.0.2 Crash Report [@ js::FinishCompilation ] * Related bugs *# Bug 1263916 - OOM crash in js::ObjectGroup::sweep <br/>Bug 1112741 - crash in js::types::TypeObject::maybeSweep(js::types::AutoClearTypeInferenceStateOnOOM*)

Question owner

After making sure that: McAfee is disabled, Graphics drivers are up to date, SFC didn't find anything, 3 different malware scanners didn't find anything (ESET, McAfee, AdwCleaner),

bp-e269d1d4-e5b7-42cb-9eea-e4ecf2160907 07.09.2016 20:23

I'm using same plugin setup on 3 machines. Only my main one is giving me problems. On windows 7, 8 and 8.1 everything was ok. Crashes started after Windows 10 update. I even made a fresh windows installation. i will try to catch one crash in safe mode.

After making sure that: McAfee is disabled, Graphics drivers are up to date, SFC didn't find anything, 3 different malware scanners didn't find anything (ESET, McAfee, AdwCleaner), bp-e269d1d4-e5b7-42cb-9eea-e4ecf2160907 07.09.2016 20:23 I'm using same plugin setup on 3 machines. Only my main one is giving me problems. On windows 7, 8 and 8.1 everything was ok. Crashes started after Windows 10 update. I even made a fresh windows installation. i will try to catch one crash in safe mode.
FredMcD
  • Top 10 Contributor
4272 solutions 59922 answers

bp-e269d1d4-e5b7-42cb-9eea-e4ecf2160907

Signature: js::ObjectGroup::sweep

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

winmm.dll = Windows Multimedia

win32u.dll = Microsoft

ws2_32.dll = Windows Sockets

ntdll.dll = Microsoft

This is for Sumo's Related Bugs 1263916 NEW --- OOM crash in js::ObjectGroup::sweep

1112741 NEW --- crash in js::types::TypeObject::maybeSweep(js::types::AutoClearTypeInferenceStateOnOOM*)

bp-e269d1d4-e5b7-42cb-9eea-e4ecf2160907 Signature: js::ObjectGroup::sweep msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder winmm.dll = Windows Multimedia win32u.dll = Microsoft ws2_32.dll = Windows Sockets ntdll.dll = Microsoft This is for Sumo's Related Bugs 1263916 NEW --- OOM crash in js::ObjectGroup::sweep 1112741 NEW --- crash in js::types::TypeObject::maybeSweep(js::types::AutoClearTypeInferenceStateOnOOM*)

Question owner

Ok. So it's probably the "sweep" function. But i don't know what it is. Maybe it's somehow related to touchpad gestures. So what do i do now? How do i turn it off? What can i try next?

Ok. So it's probably the "sweep" function. But i don't know what it is. Maybe it's somehow related to touchpad gestures. So what do i do now? How do i turn it off? What can i try next?
FredMcD
  • Top 10 Contributor
4272 solutions 59922 answers

OOM (OutOfMemory) is also shown. Some Win 10 users have been having issues.

I've called for more help.

OOM (OutOfMemory) is also shown. Some Win 10 users have been having issues. I've called for more help.