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Certain sites don't work properly on firefox but work fine on safari (for example unable to purchase anything on amazon or watch netflix)? How can I fix this?

Posted

For a while now my firefox browser has had some issues, Netflix will load onto the main homepage but it won't load fully, leaving icons rotating at the bottom and unable to click on a show or search for any - however loads fine on safari. It also won't let me buy things on amazon - it takes me to the checkout but then won't load when I click buy. Once again I am able to purchase on safari. However I am unable to use safari efficiently because it must have a virus as it gets tons of pop up ads that block the screen.

I've downloaded silverlight and tried following instructions on here, however it hasn't improved. I'm not techy at all so am struggling to understand what the problem is? I have Macbook pro which is nearly 3 years old.

Thankyou for any help!

Sophie

For a while now my firefox browser has had some issues, Netflix will load onto the main homepage but it won't load fully, leaving icons rotating at the bottom and unable to click on a show or search for any - however loads fine on safari. It also won't let me buy things on amazon - it takes me to the checkout but then won't load when I click buy. Once again I am able to purchase on safari. However I am unable to use safari efficiently because it must have a virus as it gets tons of pop up ads that block the screen. I've downloaded silverlight and tried following instructions on here, however it hasn't improved. I'm not techy at all so am struggling to understand what the problem is? I have Macbook pro which is nearly 3 years old. Thankyou for any help! Sophie

Chosen solution

Why are you using an old version of Firefox? https://support.mozilla.org/en-US/kb/update-firefox-latest-version


Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.


Security Issue: Update your Flash Player Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: 22.0.0.209 Flash Player (Linux) Version 11.2.202.632

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download.

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download.


See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Simple plug-in that handles Citrix connection files
  • Provides information about the default web browser
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 21.0 r0
  • 5.1.40416.0
  • Trovi Search Plugin 1_0_0

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:36.0) Gecko/20100101 Firefox/36.0

More Information

FredMcD
  • Top 10 Contributor
4187 solutions 58438 answers

Chosen Solution

Why are you using an old version of Firefox? https://support.mozilla.org/en-US/kb/update-firefox-latest-version


Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.


Security Issue: Update your Flash Player Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: 22.0.0.209 Flash Player (Linux) Version 11.2.202.632

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download.

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download.


See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Why are you using an old version of Firefox? https://support.mozilla.org/en-US/kb/update-firefox-latest-version --------------------- Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies<br> '''''Warning ! ! '' This will log you out of sites you're logged in to.''' Type '''about:preferences'''<Enter> in the address bar. * '''Cookies;''' Select '''Privacy.''' Under '''History,''' select Firefox will '''Use Custom Settings.''' Press the button on the right side called '''Show Cookies.''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them. * '''Cache;''' Select '''Advanced > Network.''' Across from '''Cached Web Content,''' Press '''Clear Now.''' If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe websites. Are there any problems? Then restart. -------------- Security Issue: Update your Flash Player '''Note: Windows users''' should download the '''active_x''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the '''plugin only.''' Not the '''active_x.''' Flash Player '''Version: 22.0.0.209''' Flash Player (Linux) '''Version 11.2.202.632''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. ------------- See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
FredMcD
  • Top 10 Contributor
4187 solutions 58438 answers

You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.


Oops, the above is for Windows.

Mac Malware Scanners https://discussions.apple.com/message/29938930#29938930

You can also try https://www.malwarebytes.org/antimalware/mac/index.html

You may have ad / mal-ware. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up. ------------------ Oops, the above is for Windows. Mac Malware Scanners https://discussions.apple.com/message/29938930#29938930 You can also try https://www.malwarebytes.org/antimalware/mac/index.html

Modified by FredMcD

Question owner

I deleted the cookies and cleared cache, and it still didn't work. Then your post reminded me I hadn't updated my firefox for a while - low and behold it's now running fine! Thanks a lot!

I deleted the cookies and cleared cache, and it still didn't work. Then your post reminded me I hadn't updated my firefox for a while - low and behold it's now running fine! Thanks a lot!
FredMcD
  • Top 10 Contributor
4187 solutions 58438 answers

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

That was very good work. Well done. Please flag your last post as '''Solved Problem''' so others will know.