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Firefox crashes

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For the past two weeks FireFox along with all my other browsers have been crashing on my Macbook 2008. I'm running Yosemite. I have tried upgrading my harddrive, but that didn't fix the problem. I'd be very grateful for any help you can provide.

For the past two weeks FireFox along with all my other browsers have been crashing on my Macbook 2008. I'm running Yosemite. I have tried upgrading my harddrive, but that didn't fix the problem. I'd be very grateful for any help you can provide.

Additional System Details

Installed Plug-ins

  • Plugin that detects installed Citrix Online products (visit www.citrixonline.com).
  • Provides information about the default web browser
  • Facebook Video Calling by Skype
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • Version 5.41.3.0
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Office Live Update v1.0
  • npmnqmp 071505000006
  • Plug-in for Workspace
  • Pando Web Installer
  • Shockwave Flash 22.0 r0
  • WebEx64 General Plugin Container Version 202
  • Plug-in for Workspace utilities
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:48.0) Gecko/20100101 Firefox/48.0

More Information

Question owner

Here's the crash report:

AdapterDeviceID: 0x0863 AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:48.0.1,loop%40mozilla.org:1.4.4,e10srollout%40mozilla.org:1.1,firefox%40getpocket.com:1.0.4 AddonsShouldHaveBlockedE10s: 0 BuildID: 20160817112116 CrashTime: 1472649171 E10SCohort: control EMCheckCompatibility: true Email: EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1471976166 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0863FP(D000-L10000-W00000000-T0100) GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 118 StartupTime: 1472649169 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20160817112116","version":"48.0.1","vendor":"Mozilla","platformVersion":"48.0.1","xpcomAbi":"x86_64-gcc3","hotfixVersion":"20160128.01","architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":7936,"virtualMaxMB":null,"cpu":{"count":2,"cores":2,"vendor":"GenuineIntel","family":6,"model":23,"stepping":6,"l2cacheKB":3072,"l3cacheKB":null,"speedMHz":2000,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1"]},"os":{"name":"Darwin","version":"14.5.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":null,"vendorID":"0x10de","deviceID":"0x0863","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":800,"scale":1}],"features":{"compositor":"none"}}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"control","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtab.url":"<user-set>","browser.newtabpage.enhanced":true,"browser.startup.homepage":"<user-set>"},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{}} TextureUsage: 2253056 Theme: classic/1.0 Throttleable: 1 UptimeTS: 2.25732166 Vendor: Mozilla Version: 48.0.1 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Here's the crash report: AdapterDeviceID: 0x0863 AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:48.0.1,loop%40mozilla.org:1.4.4,e10srollout%40mozilla.org:1.1,firefox%40getpocket.com:1.0.4 AddonsShouldHaveBlockedE10s: 0 BuildID: 20160817112116 CrashTime: 1472649171 E10SCohort: control EMCheckCompatibility: true Email: EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1471976166 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0863FP(D000-L10000-W00000000-T0100) GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 118 StartupTime: 1472649169 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20160817112116","version":"48.0.1","vendor":"Mozilla","platformVersion":"48.0.1","xpcomAbi":"x86_64-gcc3","hotfixVersion":"20160128.01","architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":7936,"virtualMaxMB":null,"cpu":{"count":2,"cores":2,"vendor":"GenuineIntel","family":6,"model":23,"stepping":6,"l2cacheKB":3072,"l3cacheKB":null,"speedMHz":2000,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1"]},"os":{"name":"Darwin","version":"14.5.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":null,"vendorID":"0x10de","deviceID":"0x0863","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1280,"screenHeight":800,"scale":1}],"features":{"compositor":"none"}}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"control","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtab.url":"<user-set>","browser.newtabpage.enhanced":true,"browser.startup.homepage":"<user-set>"},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{}} TextureUsage: 2253056 Theme: classic/1.0 Throttleable: 1 UptimeTS: 2.25732166 Vendor: Mozilla Version: 48.0.1 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.
FredMcD
  • Top 10 Contributor
4314 solutions 60573 answers

Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia


While still in Safe Mode;

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' websites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]''' While still in Safe Mode; In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]]

Question owner

45150971-4329-46E3-BC6C-75DAD0603C00 8/31/16 10:12 AM AA5238C0-690C-4606-B10C-B2D654FA3376 8/31/16 10:10 AM bp-3e51f19d-ab64-420c-bc34-3a9682160831 8/31/16 10:10 AM bp-3b7b7411-79a9-4b75-bd99-f3cfb2160831 8/31/16 10:07 AM 7BB7905C-7D2A-47BA-A43E-E6B9696DCF82 8/31/16 9:10 AM 55A88610-C6E3-4055-8215-437B6CCE38A7 8/31/16 8:58 AM bp-ca8d1562-d4db-489e-a7b6-032d62160831 8/31/16 8:22 AM bp-ed031154-2dd0-455d-86fc-a7d752160831 8/31/16 8:20 AM bp-f5521c88-ea2f-4c01-b37e-fc6d92160831 8/30/16 10:54 PM bp-6509165b-830b-4b77-b221-6c0142160831 8/30/16 10:52 PM

45150971-4329-46E3-BC6C-75DAD0603C00 8/31/16 10:12 AM AA5238C0-690C-4606-B10C-B2D654FA3376 8/31/16 10:10 AM bp-3e51f19d-ab64-420c-bc34-3a9682160831 8/31/16 10:10 AM bp-3b7b7411-79a9-4b75-bd99-f3cfb2160831 8/31/16 10:07 AM 7BB7905C-7D2A-47BA-A43E-E6B9696DCF82 8/31/16 9:10 AM 55A88610-C6E3-4055-8215-437B6CCE38A7 8/31/16 8:58 AM bp-ca8d1562-d4db-489e-a7b6-032d62160831 8/31/16 8:22 AM bp-ed031154-2dd0-455d-86fc-a7d752160831 8/31/16 8:20 AM bp-f5521c88-ea2f-4c01-b37e-fc6d92160831 8/30/16 10:54 PM bp-6509165b-830b-4b77-b221-6c0142160831 8/30/16 10:52 PM
FredMcD
  • Top 10 Contributor
4314 solutions 60573 answers

FredMcD said

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

Please send these and post the new BP numbers.


bp-3e51f19d-ab64-420c-bc34-3a9682160831

Signature: js::GCMarker::eagerlyMarkChildren

This is for Sumo's Related Bugs 668583 NEW --- crash @ js::gc::ScanRope ++++++++++++++++++++++++++++++++++++++++++++++++ bp-3b7b7411-79a9-4b75-bd99-f3cfb2160831

Signature: nsStyleText::CalcDifference const +++++++++++++++++++++++++++++++++++++++++++++++ bp-ca8d1562-d4db-489e-a7b6-032d62160831

Signature: _platform_memmove$VARIANT$Merom +++++++++++++++++++++++++++++++++++++++++++++++++ bp-ed031154-2dd0-455d-86fc-a7d752160831

Signature: mozilla::css::Declaration::~Declaration

This is for Sumo's Related Bugs 687002 RESOLVED WORKSFORME Various garbage collection crashes

''FredMcD [[#answer-911927|said]]'' <blockquote> In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. </blockquote> Please send these and post the new BP numbers. -------------------------------------------- bp-3e51f19d-ab64-420c-bc34-3a9682160831 Signature: js::GCMarker::eagerlyMarkChildren This is for Sumo's Related Bugs 668583 NEW --- crash @ js::gc::ScanRope ++++++++++++++++++++++++++++++++++++++++++++++++ bp-3b7b7411-79a9-4b75-bd99-f3cfb2160831 Signature: nsStyleText::CalcDifference const +++++++++++++++++++++++++++++++++++++++++++++++ bp-ca8d1562-d4db-489e-a7b6-032d62160831 Signature: _platform_memmove$VARIANT$Merom +++++++++++++++++++++++++++++++++++++++++++++++++ bp-ed031154-2dd0-455d-86fc-a7d752160831 Signature: mozilla::css::Declaration::~Declaration This is for Sumo's Related Bugs 687002 RESOLVED WORKSFORME Various garbage collection crashes
FredMcD
  • Top 10 Contributor
4314 solutions 60573 answers

Your crashes are all over the place. I've called for more help.

Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link} Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder.
https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac Linux: Check your user manual.

Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder.

After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.


If there is a problem, start your Computer in safe mode and try again.

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Your crashes are all over the place. I've called for more help. Let’s do a full clean re-install; '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems]''' {web link} Save the file. Then '''Close Firefox.''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows:''' C:\Program Files C:\Program Files (x86) '''Mac:''' Open the "Applications" folder.<br>https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux:''' Check your user manual. '''Do Not''' remove the profiles folder. Look for, and rename any '''Mozilla''' or '''Firefox''' program folders by adding '''.old''' to them. Do not rename the '''Mozilla Thunderbird''' folder. After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done. --------- If there is a problem, start your '''Computer''' in safe mode and try again. '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''

Question owner

Thanks for your continued help.

What is a registry scanner? and how do I run it?

Thanks for your continued help. What is a registry scanner? and how do I run it?
FredMcD
  • Top 10 Contributor
4314 solutions 60573 answers

A registry scanner looks for and removes any bad entries in the computers registry. I don't where to get one for Mac's. You can bypass that if you want.

A registry scanner looks for and removes any bad entries in the computers registry. I don't where to get one for Mac's. You can bypass that if you want.

Question owner

I tried to figure out how to mark the old Firefox files as old, but I don't think I understood that instruction correctly. Ultimately I downloaded Firefox again & installed it. The crashes are still happening & additionally causing my computer to reboot frequently.

Do you have any other suggestions I might try?

I tried to figure out how to mark the old Firefox files as old, but I don't think I understood that instruction correctly. Ultimately I downloaded Firefox again & installed it. The crashes are still happening & additionally causing my computer to reboot frequently. Do you have any other suggestions I might try?
FredMcD
  • Top 10 Contributor
4314 solutions 60573 answers

TriS68 said

I tried to figure out how to mark the old Firefox files as old

That is not what the instructions said.

FredMcD said

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder.
''TriS68 [[#answer-912713|said]]'' <blockquote> I tried to figure out how to mark the old Firefox files as old </blockquote> That is not what the instructions said. ''FredMcD [[#answer-912079|said]]'' <blockquote> Look for, and rename any '''Mozilla''' or '''Firefox''' program folders by adding '''.old''' to them. Do not rename the '''Mozilla Thunderbird''' folder. </blockquote>

Question owner

Yes, I understand the part about adding .old, but on my Mac under applications there are no Firefox folders only the Firefox icon which when clicked opens the application. I tried right clicking on the icon which gave me the option to show contents folders, but that only showed a single folder named contents. It was possible to open the subfolders, but I wasn't sure if that was what you were referring to.

I tried to take a screen shot to show you what I'm referring to, but now my computer keeps shutting down randomly.

Yes, I understand the part about adding .old, but on my Mac under applications there are no Firefox folders only the Firefox icon which when clicked opens the application. I tried right clicking on the icon which gave me the option to show contents folders, but that only showed a single folder named contents. It was possible to open the subfolders, but I wasn't sure if that was what you were referring to. I tried to take a screen shot to show you what I'm referring to, but now my computer keeps shutting down randomly.