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Firefox 48.0.2 and Hangs

Posted

So, it seems 48.0.2 is having the same early problem as 48.0, which was only fixed by an in between update. I'm getting random hangs later in my browsing session forcing me to to close out and reopen Firefox. I've done what they always tell you to do with hangs. The sessionstore.js file doesn't seem to exist when I close out, so I can't delete it. Then there are conflicting suggestions about hardware acceleration, with Firefox help pages saying to make sure it's turned off, but then in my last complaint about 48.0 an editor telling me to leave it on.

Again, help.

So, it seems 48.0.2 is having the same early problem as 48.0, which was only fixed by an in between update. I'm getting random hangs later in my browsing session forcing me to to close out and reopen Firefox. I've done what they always tell you to do with hangs. The sessionstore.js file doesn't seem to exist when I close out, so I can't delete it. Then there are conflicting suggestions about hardware acceleration, with Firefox help pages saying to make sure it's turned off, but then in my last complaint about 48.0 an editor telling me to leave it on. Again, help.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.17.20050
  • Next Generation Java Plug-in 11.101.2 for Mozilla browsers
  • Shockwave Flash 22.0 r0
  • 5.1.50428.0

Application

  • Firefox 48.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:48.0) Gecko/20100101 Firefox/48.0
  • Support URL: https://support.mozilla.org/1/firefox/48.0.2/WINNT/en-US/

Extensions

  • Classic Theme Restorer 1.5.6 (ClassicThemeRestorer@ArisT2Noia4dev)
  • Firefox Hello 1.4.4 (loop@mozilla.org)
  • Multi-process staged rollout 1.1 (e10srollout@mozilla.org)
  • Places Maintenance 2.0.1 (places-maintenance@bonardo.net)
  • Pocket 1.0.4 (firefox@getpocket.com)
  • Status-4-Evar 2015.11.16.23.1-signed.1-let-fixed (status4evar@caligonstudios.com)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0046
  • adapterDeviceID2:
  • adapterDrivers: igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 04101028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.17568
  • driverDate: 6-10-2011
  • driverDate2:
  • driverVersion: 8.15.10.2418
  • driverVersion2:
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webglRendererMessage: [u'']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4254 solutions 59582 answers

Many programs will 'phone home' to get their updates. But there are still a number of them that you have to tell them to do so.

Some protection programs have caused issues in the past. By disabling them we can find out if that is the case. Access safe websites only, like Mozilla.

Many programs will 'phone home' to get their updates. But there are still a number of them that you have to tell them to do so. Some protection programs have caused issues in the past. By disabling them we can find out if that is the case. Access safe websites only, like Mozilla.

Question owner

A bit of an update. I found out how to disable Microsoft Security Essentials. So, I browsed for a few hours, and did notice a small difference. For most of the session, I wasn't getting any interminable hangs, though, I still get hangs. The difference was that I didn't have to manually close out of the session.

Still, what ended my session was when I opened about three or four Twitter tabs trying to browse them. The hangs got longer, the browser's graphics broke up and went black, again, and then finally even after I got past the hangs to close out the Twitter tabs, even basic tabs like Yahoo.com would then begin short hangs every five to ten seconds which made the browser completely unusable. I was able to close out manually, but then get a crash after the closing of the browser.

Can't quite figure out what background program may be doing this. Anyway, as far as I know everything that is running is up to date.

A bit of an update. I found out how to disable Microsoft Security Essentials. So, I browsed for a few hours, and did notice a small difference. For most of the session, I wasn't getting any interminable hangs, though, I still get hangs. The difference was that I didn't have to manually close out of the session. Still, what ended my session was when I opened about three or four Twitter tabs trying to browse them. The hangs got longer, the browser's graphics broke up and went black, again, and then finally even after I got past the hangs to close out the Twitter tabs, even basic tabs like Yahoo.com would then begin short hangs every five to ten seconds which made the browser completely unusable. I was able to close out manually, but then get a crash after the closing of the browser. Can't quite figure out what background program may be doing this. Anyway, as far as I know everything that is running is up to date.
FredMcD
  • Top 10 Contributor
4254 solutions 59582 answers

Since Microsoft Security Essentials is part of the problem, you should also post your question here; https://support.microsoft.com

Since Microsoft Security Essentials is part of the problem, you should also post your question here; https://support.microsoft.com

Question owner

Recent crash reports: https://crash-stats.mozilla.com/report/index/bp-f8be0fa6-0210-4fb7-b7c4-b6fec2160905 https://crash-stats.mozilla.com/report/index/bp-8ba36f7b-89ef-4721-bb92-3bca92160905 https://crash-stats.mozilla.com/report/index/bp-043d423c-caaa-4df8-86c8-f28152160906
FredMcD
  • Top 10 Contributor
4254 solutions 59582 answers

bp-f8be0fa6-0210-4fb7-b7c4-b6fec2160905 bp-043d423c-caaa-4df8-86c8-f28152160906

Signature: AsyncShutdownTimeout | Places Clients shutdown | (none)

This is for Sumo's Related Bugs 1258350 NEW --- Async shutdown crash with "Sanitize.js: Sanitize on shutdown" and "state: (none)" or "Places Clients shutdown" and "conditions":[] +++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-8ba36f7b-89ef-4721-bb92-3bca92160905

Signature: JSFlatString::isIndex

This is for Sumo's Related Bugs 862228 RESOLVED FIXED Crash [@ JSFlatString::isIndex] or [@ js::frontend::Parser] or Assertion failure: JSString::isLinear(), at vm/String.h or Assertion failure: !isIndex(&dummy), at vm/String.h


I've called for more help.

bp-f8be0fa6-0210-4fb7-b7c4-b6fec2160905 bp-043d423c-caaa-4df8-86c8-f28152160906 Signature: AsyncShutdownTimeout | Places Clients shutdown | (none) This is for Sumo's Related Bugs 1258350 NEW --- Async shutdown crash with "Sanitize.js: Sanitize on shutdown" and "state: (none)" or "Places Clients shutdown" and "conditions":[] +++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-8ba36f7b-89ef-4721-bb92-3bca92160905 Signature: JSFlatString::isIndex This is for Sumo's Related Bugs 862228 RESOLVED FIXED Crash [@ JSFlatString::isIndex] or [@ js::frontend::Parser] or Assertion failure: JSString::isLinear(), at vm/String.h or Assertion failure: !isIndex(&dummy), at vm/String.h --------------------- I've called for more help.
John99 971 solutions 13138 answers

I note you have had multiple issues for a long while. I think you really need to get back to a basic test configuration. Note that does not mean you always need to do that, only that you need to do it until we can sort out your problems. Even then note that with multiple profiles it need not interrupt your day to day set up and habits.



John99 said https://support.mozilla.org/en-US/questions/1113712#answer-859617

Hi again FireFoxFan1, I don't think you are answering all the questions we ask you when we try to help. I can understand you are getting frustrated with your Firefox problems, and are probably getting rather confused with the number of questions and threads you are participating in. My First question is have you still set Firefox to clear history when it closes ? Does the problem go away if you do not do this ? (There presently known issues with this) Secondly do some or all of these problems go away of you test using a new profile ? Initially this is only something needing to be done as a troubleshooting step. Using keyboard shortcut Winkey+R and typing or pasting firefox.exe -P followed by the pressing the Enter Key may open the profile manager. See May I suggest you try to keep to this one thread now while we try to help you, and only start additional questions if one of the regular contributors suggests that is a good idea. I note the-edmeister said
You have your support threads (at least 4 threads currently), please stick to your own threads unless you can help this user. Related or not to the topic being discussed here, jumping in here distracts from us helping the "Owner" of this thread. Please be more considerate to other users.

Your own existing questions are here


And I have previously commented

John99 [23rd Feb - said

Contributors Please note that Firefoxfan1 has multiple open current issues, so you may find answers or useful information in the other threads X-Links

Update

Latest post is

I will close the other Fx48 thread

I note you have had multiple issues for a long while. I think you really need to get back to a basic test configuration. Note that does not mean you always need to do that, only that you need to do it until we can sort out your problems. Even then note that with multiple profiles it need not interrupt your day to day set up and habits. ---------- ----------- ''John99 <s>[[#answer-855077|said]]'' </s> https://support.mozilla.org/en-US/questions/1113712#answer-859617 <blockquote> Hi again FireFoxFan1, I don't think you are answering all the questions we ask you when we try to help. I can understand you are getting frustrated with your Firefox problems, and are probably getting rather confused with the number of questions and threads you are participating in. My First question is have you still set Firefox to clear history when it closes ? Does the problem go away if you do not do this ? (There presently known issues with this) Secondly do some or all of these problems go away of you test using a new profile ? Initially this is only something needing to be done as a troubleshooting step. Using keyboard shortcut Winkey+R and typing or pasting firefox.exe -P followed by the pressing the Enter Key may open the profile manager. See * [[Use the Profile Manager to create and remove Firefox profiles]] May I suggest you try to keep to this one thread now while we try to help you, and only start additional questions if one of the regular contributors suggests that is a good idea. I note ''the-edmeister [/questions/1111654#answer-848707 said]'' <blockquote> You have your support threads (at least 4 threads currently), please stick to your own threads unless you can help '''this''' user. Related or not to the topic being discussed here, jumping in here distracts from us helping the "Owner" of this thread. Please be more considerate to other users. </blockquote> Your own existing questions are [/search/advanced?a=1&asked_by=FireFoxFan1&sortby=1&w=2 here] --------- And I have previously commented ''John99 [[https://support.mozilla.org/en-US/questions/1110747#answer-847893 23rd Feb - said]'' <blockquote> '''Contributors''' Please note that ''Firefoxfan1'' has multiple open current issues, so you may find answers or useful information in the other threads X-Links * '' Firefox 44 not clearing history after closing of browser '' [/questions/1111295/] * ''WordPress Blog Commenting Not Workign with Version 44'' [/questions/1110940] * ''Images not loading and general hangs in Version 44.0.2'' [/questions/1110747] * ''Slowness and Hangs on Firefox 44.0.2'' [/questions/1109780] * An older one Fx43: ''Files trying to open when I open Firefox'' [/questions/1099792] </blockquote> ------- Update Latest post is * ''Instant slowdown after updating to Firefox v. 45.0.2'' [/questions/1118000] </blockquote> I will close the other Fx48 thread * Firefox 48.0 and Freezes [/questions/1133533]

Modified by John99

gary 0 solutions 4 answers

"Run Watchdog" was mentioned above. Signature: shutdownhang | mozilla::`anonymous namespace::RunWatchdog & This is for Sumo's Related Bugs 1299516 NEW --- Crash in shutdownhang | mozilla::`anonymous namespace::RunWatchdog. That Was malware from MyOSProtect.exe an old malware. It messes with Mozilla\Firefox profiles & PC. I had that on my notebook and it was a horror show to get rid of it. Located in C:\Program Files\Web Protect. Suggest downloading Avira free antivirus. Or perhaps that's not the issue. Just guessing.

"Run Watchdog" was mentioned above. Signature: shutdownhang | mozilla::`anonymous namespace::RunWatchdog & This is for Sumo's Related Bugs 1299516 NEW --- Crash in shutdownhang | mozilla::`anonymous namespace::RunWatchdog. That Was malware from MyOSProtect.exe an old malware. It messes with Mozilla\Firefox profiles & PC. I had that on my notebook and it was a horror show to get rid of it. Located in C:\Program Files\Web Protect. Suggest downloading Avira free antivirus. Or perhaps that's not the issue. Just guessing.

Question owner

gary said

"Run Watchdog" was mentioned above. Signature: shutdownhang | mozilla::`anonymous namespace::RunWatchdog & This is for Sumo's Related Bugs 1299516 NEW --- Crash in shutdownhang | mozilla::`anonymous namespace::RunWatchdog. That Was malware from MyOSProtect.exe an old malware. It messes with Mozilla\Firefox profiles & PC. I had that on my notebook and it was a horror show to get rid of it. Located in C:\Program Files\Web Protect. Suggest downloading Avira free antivirus. Or perhaps that's not the issue. Just guessing.

There is no such program listed in program files.

Anyway, for whatever reason, I'm not getting any crashes, and the hangs aren't like they were. I'd hate to mark this as solved, because it was by no help of the moderators that this cleared up. What I did after none of their help worked was unmarked some programs (most notably my Apple update program) at Start that were running in the background, and used the Windows System File Checker (SFC.exe) which found and corrected some missing and corrupted system files. After that, things seem to be slightly better.

''gary [[#answer-915300|said]]'' <blockquote> "Run Watchdog" was mentioned above. Signature: shutdownhang | mozilla::`anonymous namespace::RunWatchdog & This is for Sumo's Related Bugs 1299516 NEW --- Crash in shutdownhang | mozilla::`anonymous namespace::RunWatchdog. That Was malware from MyOSProtect.exe an old malware. It messes with Mozilla\Firefox profiles & PC. I had that on my notebook and it was a horror show to get rid of it. Located in C:\Program Files\Web Protect. Suggest downloading Avira free antivirus. Or perhaps that's not the issue. Just guessing. </blockquote> There is no such program listed in program files. Anyway, for whatever reason, I'm not getting any crashes, and the hangs aren't like they were. I'd hate to mark this as solved, because it was by no help of the moderators that this cleared up. What I did after none of their help worked was unmarked some programs (most notably my Apple update program) at Start that were running in the background, and used the Windows System File Checker (SFC.exe) which found and corrected some missing and corrupted system files. After that, things seem to be slightly better.
John99 971 solutions 13138 answers

That sounds like good news, and also it appears the problem was possibly not directly a Firefox one, but a Windows and third party software issue.

That sounds like good news, and also it appears the problem was possibly not directly a Firefox one, but a Windows and third party software issue.
gary 0 solutions 4 answers

Dear firefoxfan1, security essentials (a lousy program in my opinion) will not find that malware I mentioned above. Avira free will & So will Malwarebytes free. It is quite possible you do not have that particular malware and maybe I should mind my own business but, The following is a list: Technical details for you Signs in a HijackThis log:

O10 - Unknown file in Winsock LSP: c:\windows\system32\myosprotect.dll O10 - Unknown file in Winsock LSP: c:\windows\system32\myosprotect.dll O10 - Unknown file in Winsock LSP: c:\windows\system32\myosprotect.dll O10 - Unknown file in Winsock LSP: c:\windows\system32\myosprotect.dll O10 - Unknown file in Winsock LSP: c:\windows\system32\myosprotect.dll O23 - Service: MyOSProtect - MyOSCompany - C:\Program Files\PCTRunner\MyOSProtect.exe O23 - Service: Protect Monitor (ProtectMonitor) - Unknown owner - C:\monitorsvc.exe

Alterations made by the installer: File system details


   In the existing folder C:
      Adds the file monitor.exe"="9/2/2014 9:55 PM, 487483 bytes,
      Adds the file monitorsvc.exe"="9/2/2014 9:55 PM, 34244 bytes,
   Adds the folder C:\Program Files\PCTRunner
      Adds the file freebl3.dll"="8/30/2013 8:11 PM, 303104 bytes,
      Adds the file libnspr4.dll"="8/30/2013 8:11 PM, 295424 bytes,
      Adds the file libplc4.dll"="8/30/2013 8:11 PM, 48640 bytes,
      Adds the file libplds4.dll"="8/30/2013 8:11 PM, 46080 bytes,
      Adds the file MyOSProtect.dll"="9/1/2014 8:28 PM, 304776 bytes,
      Adds the file MyOSProtect.exe"="9/1/2014 8:26 PM, 1317096 bytes,
      Adds the file MyOSProtect.tlb"="9/1/2014 8:25 PM, 51112 bytes,
      Adds the file MyOSProtect64.dll"="9/1/2014 8:28 PM, 350768 bytes,
      Adds the file nss3.dll"="8/30/2013 8:11 PM, 854528 bytes,
      Adds the file nssckbi.dll"="8/30/2013 8:11 PM, 417280 bytes,
      Adds the file nssdbm3.dll"="8/30/2013 8:11 PM, 164352 bytes,
      Adds the file nssutil3.dll"="8/30/2013 8:11 PM, 135680 bytes,
      Adds the file PCProxy.tlb"="9/1/2014 8:25 PM, 51112 bytes,
      Adds the file PCProxyDLL.dll"="9/4/2014 1:24 AM, 827392 bytes,
      Adds the file pcwatch.sys"="9/1/2014 8:29 PM, 20480 bytes,
      Adds the file pcwtc64f.sys"="9/1/2014 8:29 PM, 24064 bytes,
      Adds the file pcwtc64r.sys"="9/1/2014 8:29 PM, 37376 bytes,
      Adds the file postcollect.exe"="9/10/2014 12:41 AM, 48756 bytes,
      Adds the file precollect.exe"="9/8/2014 6:21 PM, 46900 bytes,
      Adds the file smime3.dll"="8/30/2013 8:11 PM, 132608 bytes,
      Adds the file softokn3.dll"="8/30/2013 8:11 PM, 230400 bytes,
      Adds the file sqlite3.dll"="8/30/2013 8:11 PM, 455168 bytes,
      Adds the file ssl3.dll"="8/30/2013 8:11 PM, 228352 bytes,
      Adds the file uninstallhelper.exe"="9/10/2014 12:42 AM, 790860 bytes,
      Adds the file WDCertInstaller.dll"="9/1/2014 8:29 PM, 184216 bytes,
      Adds the file wget.exe"="3/11/2013 8:19 PM, 401408 bytes,
   In the existing folder C:\Windows\System32
      Adds the file MyOSProtect.dll"="9/1/2014 8:28 PM, 304776 bytes,
      Adds the file MyOSProtect.ini"="9/11/2014 3:50 PM, 9640 bytes,
      Adds the file MyOSProtectOff.ini"="9/11/2014 3:50 PM, 2272 bytes,
   In the existing folder C:\Windows\System32\drivers
      Adds the file pcwatch.sys"="9/1/2014 8:29 PM, 20480 bytes,
Dear firefoxfan1, security essentials (a lousy program in my opinion) will not find that malware I mentioned above. Avira free will & So will Malwarebytes free. It is quite possible you do not have that particular malware and maybe I should mind my own business but, The following is a list: Technical details for you Signs in a HijackThis log: O10 - Unknown file in Winsock LSP: c:\windows\system32\myosprotect.dll O10 - Unknown file in Winsock LSP: c:\windows\system32\myosprotect.dll O10 - Unknown file in Winsock LSP: c:\windows\system32\myosprotect.dll O10 - Unknown file in Winsock LSP: c:\windows\system32\myosprotect.dll O10 - Unknown file in Winsock LSP: c:\windows\system32\myosprotect.dll O23 - Service: MyOSProtect - MyOSCompany - C:\Program Files\PCTRunner\MyOSProtect.exe O23 - Service: Protect Monitor (ProtectMonitor) - Unknown owner - C:\monitorsvc.exe Alterations made by the installer: File system details --------------------------------------------- In the existing folder C: Adds the file monitor.exe"="9/2/2014 9:55 PM, 487483 bytes, Adds the file monitorsvc.exe"="9/2/2014 9:55 PM, 34244 bytes, Adds the folder C:\Program Files\PCTRunner Adds the file freebl3.dll"="8/30/2013 8:11 PM, 303104 bytes, Adds the file libnspr4.dll"="8/30/2013 8:11 PM, 295424 bytes, Adds the file libplc4.dll"="8/30/2013 8:11 PM, 48640 bytes, Adds the file libplds4.dll"="8/30/2013 8:11 PM, 46080 bytes, Adds the file MyOSProtect.dll"="9/1/2014 8:28 PM, 304776 bytes, Adds the file MyOSProtect.exe"="9/1/2014 8:26 PM, 1317096 bytes, Adds the file MyOSProtect.tlb"="9/1/2014 8:25 PM, 51112 bytes, Adds the file MyOSProtect64.dll"="9/1/2014 8:28 PM, 350768 bytes, Adds the file nss3.dll"="8/30/2013 8:11 PM, 854528 bytes, Adds the file nssckbi.dll"="8/30/2013 8:11 PM, 417280 bytes, Adds the file nssdbm3.dll"="8/30/2013 8:11 PM, 164352 bytes, Adds the file nssutil3.dll"="8/30/2013 8:11 PM, 135680 bytes, Adds the file PCProxy.tlb"="9/1/2014 8:25 PM, 51112 bytes, Adds the file PCProxyDLL.dll"="9/4/2014 1:24 AM, 827392 bytes, Adds the file pcwatch.sys"="9/1/2014 8:29 PM, 20480 bytes, Adds the file pcwtc64f.sys"="9/1/2014 8:29 PM, 24064 bytes, Adds the file pcwtc64r.sys"="9/1/2014 8:29 PM, 37376 bytes, Adds the file postcollect.exe"="9/10/2014 12:41 AM, 48756 bytes, Adds the file precollect.exe"="9/8/2014 6:21 PM, 46900 bytes, Adds the file smime3.dll"="8/30/2013 8:11 PM, 132608 bytes, Adds the file softokn3.dll"="8/30/2013 8:11 PM, 230400 bytes, Adds the file sqlite3.dll"="8/30/2013 8:11 PM, 455168 bytes, Adds the file ssl3.dll"="8/30/2013 8:11 PM, 228352 bytes, Adds the file uninstallhelper.exe"="9/10/2014 12:42 AM, 790860 bytes, Adds the file WDCertInstaller.dll"="9/1/2014 8:29 PM, 184216 bytes, Adds the file wget.exe"="3/11/2013 8:19 PM, 401408 bytes, In the existing folder C:\Windows\System32 Adds the file MyOSProtect.dll"="9/1/2014 8:28 PM, 304776 bytes, Adds the file MyOSProtect.ini"="9/11/2014 3:50 PM, 9640 bytes, Adds the file MyOSProtectOff.ini"="9/11/2014 3:50 PM, 2272 bytes, In the existing folder C:\Windows\System32\drivers Adds the file pcwatch.sys"="9/1/2014 8:29 PM, 20480 bytes,