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Firefox on Mac has no Bookmarks, won't let me add or import Bookmarks. How do I fix this?

Posted

I tried everything I could find in the Mozilla support pages: Refresh, Uninstall/Reinstall, deleting xulstore.json

I tried everything I could find in the Mozilla support pages: Refresh, Uninstall/Reinstall, deleting xulstore.json

Additional System Details

Installed Plug-ins

  • Plugin that detects installed Citrix Online products (visit www.citrixonline.com).
  • Provides information about the default web browser
  • Symantec PKI Client
  • WebEx64 General Plugin Container Version 205

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:48.0) Gecko/20100101 Firefox/48.0

More Information

FredMcD
  • Top 10 Contributor
4265 solutions 59803 answers
http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file

Question owner

Thanks FredMcD, but I tried deleting places.sqlite files, Places Maintenance, and again uninstalling and reinstalling Firefox (this time to an older version) but still not working.

Thanks FredMcD, but I tried deleting places.sqlite files, Places Maintenance, and again uninstalling and reinstalling Firefox (this time to an older version) but still not working.
FredMcD
  • Top 10 Contributor
4265 solutions 59803 answers

The bookmarks you are trying to import, where are they from and how were they saved?

The bookmarks you are trying to import, where are they from and how were they saved?

Question owner

I can't do anything related to Bookmarks. I'm coming off of a complete OSX re-image. My Bookmarks list is completely blank. There are no Bookmarks. When I Import the Bookmarks that I had backed up (HTML) before the re-imaging, nothing happens. (I'm able to click Bookmarks > Show All Bookmarks > Import Bookmarks from HTML, then select my file > Open, but nothing happens). When I open a random website (like www.homedepot.com) and click Bookmarks > Bookmark This Page, nothing happens.

I can't do anything related to Bookmarks. I'm coming off of a complete OSX re-image. My Bookmarks list is completely blank. There are no Bookmarks. When I Import the Bookmarks that I had backed up (HTML) before the re-imaging, nothing happens. (I'm able to click Bookmarks > Show All Bookmarks > Import Bookmarks from HTML, then select my file > Open, but nothing happens). When I open a random website (like www.homedepot.com) and click Bookmarks > Bookmark This Page, nothing happens.
FredMcD
  • Top 10 Contributor
4265 solutions 59803 answers

Is your history still working?

If not; Problems with bookmarks and history not working properly can be caused by a corrupted places.sqlite database file.

Type about:support in the address bar and press enter.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Locate the above file. Then rename or delete it. Restart Firefox.

Is your history still working? If not; Problems with bookmarks and history not working properly can be caused by a corrupted '''places.sqlite''' database file. Type '''about:support''' in the address bar and press enter. Under the page logo on the left side, you will see '''Application Basics.''' Under this find '''Profile Folder.''' To its right press the button '''Show Folder.''' This will open your file browser to the current Firefox profile. Now '''Close Firefox.''' Locate the above file. Then rename or delete it. Restart Firefox.

Question owner

Yes, history and bookmarks are not working. All are completely blank. I tried deleting places.sqlite several times, but no affect. The problem persists.

Yes, history and bookmarks are not working. All are completely blank. I tried deleting places.sqlite several times, but no affect. The problem persists.
FredMcD
  • Top 10 Contributor
4265 solutions 59803 answers
Use these links to create new, blank profile. '''http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder''' '''https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles''' '''https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible'''