X
Tap here to go to the mobile version of the site.

Support Forum

I lost my history data despite sync

Posted

I changed Win so I had to install Firefox then I entered my sync email and password but history did not restored

I changed Win so I had to install Firefox then I entered my sync email and password but history did not restored

Chosen solution

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

I also notice that you are using an older version of Firefox. I strongly recommend that you update to make sure that you have security and stability fixes, as well as new features. You can read more about how to update here.

Read this answer in context 0

Additional System Details

Application

  • Firefox 46.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:46.0) Gecko/20100101 Firefox/46.0
  • Support URL: https://support.mozilla.org/1/firefox/46.0.1/WINNT/en-US/

Extensions

  • Emoji Cheatsheet for GitHub, Basecamp etc. 1.2.0 (jid1-Xo5SuA6qc1DFpw@jetpack)
  • Facebook NoMoreSeen 1.1 (jid1-S5LxNhFnjqd4fg@jetpack)
  • Hoxx VPN Proxy 1.8.7 (@hoxx-vpn)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0 (firefox@getpocket.com)
  • SmartVideo For YouTube 0.979.1-signed.1-signed (mytube@ashishmishra.in)
  • Troll Faces initial.rev150.1.1-signed.1-signed (jid0-OJczISDnLvcSqtzcbF8q5kQrP5o@jetpack)
  • Firefox Hello 1.2.6 (loop@mozilla.org) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Mobile Intel(R) 45 Express Chipset Family (Microsoft Corporation - WDDM 1.1)
  • adapterDescription2:
  • adapterDeviceID: 0x2a42
  • adapterDeviceID2:
  • adapterDrivers: igdumd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 3a0217aa
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 5-6-2009
  • driverDate2:
  • driverVersion: 8.15.10.1749
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'8.15.10.2342']
  • numTotalWindows: 2
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webglRendererMessage: [u'tryNewerDriver', u'8.15.10.2342']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Seburo
  • Top 10 Contributor
  • Moderator
744 solutions 5434 answers

Chosen Solution

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

I also notice that you are using an older version of Firefox. I strongly recommend that you update to make sure that you have security and stability fixes, as well as new features. You can read more about how to update here.

Hi Thank you for your question about the Firefox Sync service. It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service. If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this [[Recover lost or missing Bookmarks| article]]. If you have a copy of your data on a mobile version of Firefox, please follow these [[How do I set up Sync on my computer?#w_connect-additional-devices-to-sync | instructions]] to connect it to Firefox Sync to copy your data. I also notice that you are using an older version of Firefox. I strongly recommend that you update to make sure that you have security and stability fixes, as well as new features. You can read more about how to update [https://support.mozilla.org/en-US/kb/update-firefox-latest-version here].