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Firefox crashes

Posted

This is driving me up the wall. I've tried to use safe mode and it still crashed, and honestly I'm not sure what to do. I've never had this issue before, nor really any issues with Firefox in the years that I've been using it.

Here's the latest crash report: https://crash-stats.mozilla.com/report/index/f9aca1d5-64ba-4647-8722-189272160822

there's about 12 more with the same reason for crashing.

This is driving me up the wall. I've tried to use safe mode and it still crashed, and honestly I'm not sure what to do. I've never had this issue before, nor really any issues with Firefox in the years that I've been using it. Here's the latest crash report: https://crash-stats.mozilla.com/report/index/f9aca1d5-64ba-4647-8722-189272160822 there's about 12 more with the same reason for crashing.

Chosen solution

Sorry to hear about the crashes. One of the bugs linked to that reports refers to a program called G-Filter popular in Germany in 2014. I assume you do not have that, or at least that old version.

Here's my suggested procedure for tracking down and cleaning up bad add-ons, hijackers, and other troublemakers. I know it seems long, but it's not that bad.

(1) Open the Windows Control Panel, Uninstall a Program (on XP: Add/Remove Programs). After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date (XP doesn't have this, but you can try sorting by "Last used"). This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. Take out as much trash as possible here.

(2) Open Firefox's Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons
  • in the Windows "Run" dialog, type or paste
    firefox.exe "about:addons"

In the left column, click Plugins. Set nonessential and unrecognized plugins to "Never Activate".

In the left column, click Extensions. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions. Bear in mind that all extensions are optional.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Any improvement?

(3) You can search for remaining issues with the scanning/cleaning tools listed in our support article: Troubleshoot Firefox issues caused by malware. These on-demand scanners are free and take considerable time to run. If they finish quickly and especially if they require payment, you may have a serious infection. I suggest the specialized forums listed in the article in that case.

Can you get Firefox to run for a longer time?

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.101.2 for Mozilla browsers
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object
  • Shockwave Flash 22.0 r0
  • VLC media player Web Plugin
  • Npdsplay dll

Application

  • Firefox 47.0.1
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:47.0) Gecko/20100101 Firefox/47.0
  • Support URL: https://support.mozilla.org/1/firefox/47.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.7.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Firefox Hello 1.3.2 (loop@mozilla.org)
  • Greasemonkey 3.9 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781})
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0.2 (firefox@getpocket.com)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce 6150 LE
  • adapterDescription2:
  • adapterDeviceID: 0x0241
  • adapterDeviceID2:
  • adapterDrivers: nv4_disp
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 2a3a103c
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'182.65']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 12-5-2007
  • driverDate2:
  • driverVersion: 6.14.11.6921
  • driverVersion2:
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'182.65']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Failed to create H264 decoder
  • webglRendererMessage: [u'tryNewerDriver', u'182.65']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4230 solutions 59038 answers

Helpful Reply

Product Firefox Release Channel release Version 43.0.1 Build ID 20151216175450 OS Windows XP OS Version 5.1.2600 Service Pack 3

Signature: StrChrIA

This is for Sumo's Related Bugs 627238 RESOLVED WORKSFORME blocklist CbFsMntNtf3.dll 3.0.77.30 to stop crashes [@ StrChrIA] caused by eldos Callback File System

547588 RESOLVED DUPLICATE crash in private mode [@ StrChrIA ]

530074 NEW --- Crash [@ StrChrIA ] from winsock and shlwapi.dll (LSP, evil *x86.dll module)


The crash report says; Version 43.0.1 But your System Details says; Firefox 47.0.1

What gives?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Product Firefox Release Channel release Version 43.0.1 Build ID 20151216175450 OS Windows XP OS Version 5.1.2600 Service Pack 3 Signature: StrChrIA This is for Sumo's Related Bugs 627238 RESOLVED WORKSFORME blocklist CbFsMntNtf3.dll 3.0.77.30 to stop crashes [@ StrChrIA] caused by eldos Callback File System 547588 RESOLVED DUPLICATE crash in private mode [@ StrChrIA ] 530074 NEW --- Crash [@ StrChrIA ] from winsock and shlwapi.dll (LSP, evil *x86.dll module) ----------------- The crash report says; Version 43.0.1 But your System Details says; Firefox 47.0.1 What gives? ----------------- Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' websites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''
jscher2000
  • Top 10 Contributor
8643 solutions 70728 answers

Chosen Solution

Sorry to hear about the crashes. One of the bugs linked to that reports refers to a program called G-Filter popular in Germany in 2014. I assume you do not have that, or at least that old version.

Here's my suggested procedure for tracking down and cleaning up bad add-ons, hijackers, and other troublemakers. I know it seems long, but it's not that bad.

(1) Open the Windows Control Panel, Uninstall a Program (on XP: Add/Remove Programs). After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date (XP doesn't have this, but you can try sorting by "Last used"). This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. Take out as much trash as possible here.

(2) Open Firefox's Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons
  • in the Windows "Run" dialog, type or paste
    firefox.exe "about:addons"

In the left column, click Plugins. Set nonessential and unrecognized plugins to "Never Activate".

In the left column, click Extensions. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions. Bear in mind that all extensions are optional.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Any improvement?

(3) You can search for remaining issues with the scanning/cleaning tools listed in our support article: Troubleshoot Firefox issues caused by malware. These on-demand scanners are free and take considerable time to run. If they finish quickly and especially if they require payment, you may have a serious infection. I suggest the specialized forums listed in the article in that case.

Can you get Firefox to run for a longer time?

Sorry to hear about the crashes. One of the bugs linked to that reports refers to a program called G-Filter popular in Germany in 2014. I assume you do not have that, or at least that old version. Here's my suggested procedure for tracking down and cleaning up bad add-ons, hijackers, and other troublemakers. I know it seems long, but it's not that bad. (1) Open the Windows '''Control Panel''', Uninstall a Program (on XP: Add/Remove Programs). After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date (XP doesn't have this, but you can try sorting by "Last used"). This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. Take out as much trash as possible here. (2) Open Firefox's '''Add-ons page''' using either: * Ctrl+Shift+a * "3-bar" menu button (or Tools menu) > Add-ons * in the Windows "Run" dialog, type or paste <br><code>firefox.exe "about:addons"</code> In the left column, click '''Plugins'''. Set nonessential and unrecognized plugins to "Never Activate". In the left column, click '''Extensions'''. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions. ''Bear in mind that all extensions are optional.'' Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step. Any improvement? (3) You can search for remaining issues with the '''scanning/cleaning tools''' listed in our support article: [[Troubleshoot Firefox issues caused by malware]]. These on-demand scanners are free and take considerable time to run. If they finish quickly and especially if they require payment, you may have a serious infection. I suggest the specialized forums listed in the article in that case. Can you get Firefox to run for a longer time?