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Can't watch streaming movies anymore (due to a problem with add-ons?)

Posted

Hello,

I've got a problem with Amazon Prime Video and Netflix. I can't watch Netflix anymore (Amazon yes, Youtube too). Under the taskbar in Firefox it says "Firefox is still downloading components needed to play media in this page. Please try again later." This apperas in the Netflix and Amazon Player, but on Amazon I can still watch videos. On Netflix it did not even start.

I have the latest Firefox Version (48.0.1). I looked up my add-ons. Almost all add-ons are updated, but I have a problem with 4 of them: 1. The first one is OPEN H264 Video Codec from Cisco Systems. It say's it get automatically installed by Mozilla. In yellow letters it 2. says "It's made available by Cisco Systems and it's going to be installed briefly". 2. Same for the add-on "Primetime Content Decryption Module by Adobe Systems, Incorporated" (which is needed for safe video playing). 3. And same for the "Widevine Content Decryption Module zur Verfügung by Google Inc.", also neede for safe video playing. 4. The last one, "Java Deployment Toolkit 8.0.1010.13" seems to have safety problems, so it's deactivated by Firefox itself.

The first three I can't install by myself. And it says its going to be installed briefly since 2 or 3 weeks.

Does anyone has a clue? Hope you could understan me. Thank you and best regards from Germany.

Hello, I've got a problem with Amazon Prime Video and Netflix. I can't watch Netflix anymore (Amazon yes, Youtube too). Under the taskbar in Firefox it says "Firefox is still downloading components needed to play media in this page. Please try again later." This apperas in the Netflix and Amazon Player, but on Amazon I can still watch videos. On Netflix it did not even start. I have the latest Firefox Version (48.0.1). I looked up my add-ons. Almost all add-ons are updated, but I have a problem with 4 of them: 1. The first one is OPEN H264 Video Codec from Cisco Systems. It say's it get automatically installed by Mozilla. In yellow letters it 2. says "It's made available by Cisco Systems and it's going to be installed briefly". 2. Same for the add-on "Primetime Content Decryption Module by Adobe Systems, Incorporated" (which is needed for safe video playing). 3. And same for the "Widevine Content Decryption Module zur Verfügung by Google Inc.", also neede for safe video playing. 4. The last one, "Java Deployment Toolkit 8.0.1010.13" seems to have safety problems, so it's deactivated by Firefox itself. The first three I can't install by myself. And it says its going to be installed briefly since 2 or 3 weeks. Does anyone has a clue? Hope you could understan me. Thank you and best regards from Germany.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.17.20050
  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.101.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Shockwave Flash 22.0 r0
  • 5.1.50428.0
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:48.0) Gecko/20100101 Firefox/48.0

More Information

philipp
  • Top 25 Contributor
  • Moderator
5291 solutions 23374 answers

hi jwolfk, have you set browser to update automatically in the firefox menu ≡ > options > advanced > update panel?

hi jwolfk, have you set browser to update automatically in the firefox ''menu ≡ > options > advanced > update'' panel?
AliceWyman
  • Moderator
240 solutions 2593 answers

Helpful Reply

If you already have Firefox set to update automatically, then the problem could be that your security software is intercepting the HTTPS request to download the needed components from Mozilla's servers, as reported in this bug report:

Bug 1300633 - Users report Netflix stopped working after Firefox 48 as CDM won't get installed See Bugzilla etiquette before commenting in bug reports.

What security software are you using? Until this bug is fixed, you can try to disable the interception of secure connections in your security software settings, as explained in the "Antivirus products" section this article: How to troubleshoot security error codes on secure websites

If you already have Firefox set to update automatically, then the problem could be that your security software is ''intercepting the HTTPS request to download'' the needed components from Mozilla's servers, as reported in this bug report: [https://bugzilla.mozilla.org/show_bug.cgi?id=1300633 Bug 1300633] - Users report Netflix stopped working after Firefox 48 as CDM won't get installed <sub> See [https://bugzilla.mozilla.org/page.cgi?id=etiquette.html Bugzilla etiquette] before commenting in bug reports.<sub> What security software are you using? Until this bug is fixed, you can try to disable the interception of secure connections in your security software settings, as explained in the "Antivirus products" section this article: [[How to troubleshoot the error code "SEC_ERROR_UNKNOWN_ISSUER" on secure websites]]

Question owner

Hello,

thanks to you both! I've got the latest version. My security software is called "Bitdefender". I'm going to read your link @AliceWymaqn and try it out! I'll report later.

Thanks and best regards.

Hello, thanks to you both! I've got the latest version. My security software is called "Bitdefender". I'm going to read your link @AliceWymaqn and try it out! I'll report later. Thanks and best regards.
AustinTamplin 0 solutions 4 answers

AliceWyman said

If you already have Firefox set to update automatically, then the problem could be that your security software is intercepting the HTTPS request to download the needed components from Mozilla's servers, as reported in this bug report: Bug 1300633 - Users report Netflix stopped working after Firefox 48 as CDM won't get installed See Bugzilla etiquette before commenting in bug reports. What security software are you using? Until this bug is fixed, you can try to disable the interception of secure connections in your security software settings, as explained in the "Antivirus products" section this article: How to troubleshoot security error codes on secure websites

I have the same problem but am not sure how to report is. I also have bit defender and when I disable the SSL in Bitdefender it then says download can not be installed because it is corrupt. I have no clue what to do now.

''AliceWyman [[#answer-913798|said]]'' <blockquote> If you already have Firefox set to update automatically, then the problem could be that your security software is ''intercepting the HTTPS request to download'' the needed components from Mozilla's servers, as reported in this bug report: [https://bugzilla.mozilla.org/show_bug.cgi?id=1300633 Bug 1300633] - Users report Netflix stopped working after Firefox 48 as CDM won't get installed <sub> See [https://bugzilla.mozilla.org/page.cgi?id=etiquette.html Bugzilla etiquette] before commenting in bug reports.<sub> What security software are you using? Until this bug is fixed, you can try to disable the interception of secure connections in your security software settings, as explained in the "Antivirus products" section this article: [[How to troubleshoot the error code "SEC_ERROR_UNKNOWN_ISSUER" on secure websites]] </blockquote> I have the same problem but am not sure how to report is. I also have bit defender and when I disable the SSL in Bitdefender it then says download can not be installed because it is corrupt. I have no clue what to do now.
AliceWyman
  • Moderator
240 solutions 2593 answers

jwolfk said

I've got the latest version. My security software is called "Bitdefender". I'm going to read your link @AliceWymaqn and try it out! I'll report later.

To jwolfk: any luck getting this fixed? Another person had a similar issue, as reported here, which she fixed by turning off Bitdefender's Scan SSL feature (see these instructions for details).

To AustinTamplin (and others): This thread is for helping jwolfk. You should ask a new question so that we can see your system details and help you better. See Forum rules and guidelines. Suggestion: If you see an error message, give the exact error (example) or post a screenshot.

''jwolfk [[#answer-914664|said]]'' <blockquote> I've got the latest version. My security software is called "Bitdefender". I'm going to read your link @AliceWymaqn and try it out! I'll report later. </blockquote> '''To jwolfk:''' any luck getting this fixed? Another person had a similar issue, as reported [https://support.mozilla.org/questions/1135638 here], which she fixed by turning off Bitdefender's Scan SSL feature (see [https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER#w_bitdefender these instructions] for details). '''To AustinTamplin''' (and others): This thread is for helping jwolfk. You should [/questions/new ask a new question] so that we can see your system details and help you better. See [[Forum rules and guidelines]]. Suggestion: If you see an error message, give the exact error ([https://support.mozilla.org/en-US/questions/1038632 example]) or post a [[How do I create a screenshot of my problem?|screenshot]].
AliceWyman
  • Moderator
240 solutions 2593 answers

P.S. to AustinTamplin: I see you already posted your own question here: https://support.mozilla.org/questions/1138374 Firefox wont download Widevine due to connection failure.

Please post any additional information to that thread.

'''P.S. to AustinTamplin:''' I see you already posted your own question here: ''https://support.mozilla.org/questions/1138374 Firefox wont download Widevine due to connection failure.'' Please post any additional information to that thread.