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Firefox crashes

Posted

Hi,

As of this morning, Firefox crashes on start up. It looks like it automatically updated today so not sure if this is linked. I have tried reinstalling but no joy. It won't open in safe mode, just crashes. I've created a new profile, still not joy.

Crash info as follows. Help gratefully received!

bp-d7dca3b6-204d-43fb-a829-6d0312160817 bp-2b06e138-c2f9-463e-8fbe-1a0be2160817

Hi, As of this morning, Firefox crashes on start up. It looks like it automatically updated today so not sure if this is linked. I have tried reinstalling but no joy. It won't open in safe mode, just crashes. I've created a new profile, still not joy. Crash info as follows. Help gratefully received! bp-d7dca3b6-204d-43fb-a829-6d0312160817 bp-2b06e138-c2f9-463e-8fbe-1a0be2160817

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36

More Information

philipp
  • Top 25 Contributor
  • Moderator
5342 solutions 23599 answers

hi, thank you for providing your crash ids. unfortunately this crash is caused by websense endpoint security software that is running on a device. please make sure that all its components are up-to-date. in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue again. more information is available in bug 1181091.

in a larger enterprise using the extended support release (esr) version of firefox, which receives security updates but feature updates only once every 10 months, might also be a better option compatibility-wise: https://www.mozilla.org/en-US/firefox/organizations/faq/

hi, thank you for providing your crash ids. unfortunately this crash is caused by websense endpoint security software that is running on a device. please make sure that all its components are up-to-date. in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue again. more information is available in bug 1181091. in a larger enterprise using the extended support release (esr) version of firefox, which receives security updates but feature updates only once every 10 months, might also be a better option compatibility-wise: https://www.mozilla.org/en-US/firefox/organizations/faq/