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Firefox crashes while browsing aol.com

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I have an early 2011 17" MacBook Pro with dual graphics. I experience frequent Firefox crashing when browsing aol.com. The crash sometimes triggers a restart of my MacBook Pro. I have tried turning off hardware acceleration and webgl but still get the crashes. They seem to be random, sometimes when clicking on a video, sometimes clicking on a link, and sometimes just as I start scrolling a page. I have two other MacBooks which I keep synced with Firefox Sync which have no problems. I have the same extensions, plugins, user settings, and Mac OS; the main difference is the graphics changing setup of this MacBook Pro. I have tried to copy latest crash report:

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Super Search Firefox 48.0 Crash Report [@ libsystem_kernel.dylib@0x19dda ] Search Mozilla Support for Help ID: b0e6f13c-e4d5-497c-924f-0bd2f2160810 Signature: libsystem_kernel.dylib@0x19dda

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Signature libsystem_kernel.dylib@0x19dda More Reports Search UUID b0e6f13c-e4d5-497c-924f-0bd2f2160810 Date Processed 2016-08-10 02:42:32 Uptime 1,551 seconds (25 minutes and 51 seconds) Last Crash 99,360 seconds before submission (1 day, 3 hours and 36 minutes) Install Age 604,910 seconds since version was first installed (1 week, 1 minute and 50 seconds) Install Time 2016-08-03 02:40:21 Product Firefox Release Channel release Version 48.0 Build ID 20160726073904 OS OS X 10.12 OS Version 10.12.0 16A286a Build Architecture amd64 Build Architecture Info family 6 model 42 stepping 7 | 8 Adapter Vendor ID

0x8086

Adapter Device ID

0x0126

Crash Reason EXC_SOFTWARE / SIGABRT Crash Address 0x7fff9b854dda User Comments EMCheckCompatibility

True

App Notes

AdapterVendorID: 0x8086, AdapterDeviceID: 0x0126FP(D000-L11000-W00100000-T0100) GL Context? GL Context+

Processor Notes processor_ip-172-31-29-111_1294; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang

Bugzilla - Report this bug in Firefox Core External Software Affecting Firefox Toolkit Related Bugs

Crashing Thread (26) Frame Module Signature Source Ø 0 libsystem_kernel.dylib libsystem_kernel.dylib@0x19dda Ø 1 libsystem_c.dylib libsystem_c.dylib@0x5f43f Ø 2 libGPUSupport.dylib libGPUSupport.dylib@0x1cf6 Ø 3 AppleIntelHD3000GraphicsGLDriver AppleIntelHD3000GraphicsGLDriver@0x2e7d Ø 4 AppleIntelHD3000GraphicsGLDriver AppleIntelHD3000GraphicsGLDriver@0x1f080 Ø 5 AppleIntelHD3000GraphicsGLDriver AppleIntelHD3000GraphicsGLDriver@0x1ee21 Ø 6 AppleIntelHD3000GraphicsGLDriver AppleIntelHD3000GraphicsGLDriver@0x26cc72 Ø 7 AppleIntelHD3000GraphicsGLDriver AppleIntelHD3000GraphicsGLDriver@0x26ce77 Ø 8 AppleIntelHD3000GraphicsGLDriver AppleIntelHD3000GraphicsGLDriver@0x26cdf9 Ø 9 AppleIntelHD3000GraphicsGLDriver AppleIntelHD3000GraphicsGLDriver@0x27f466 Ø 10 GLEngine GLEngine@0x1b1ec Ø 11 libGL.dylib libGL.dylib@0x359d 12 XUL mozilla::gl::TexSubImage2DHelper gfx/gl/GLContext.h:1630 13 XUL mozilla::gl::UploadImageDataToTexture(mozilla::gl::GLContext*, unsigned char*, int, mozilla::gfx::SurfaceFormat, mozilla::gfx::IntRegionTyped<mozilla::gfx::UnknownUnits> const&, unsigned int&, unsigned long*, bool, bool, unsigned int, unsigned int) gfx/gl/GLUploadHelpers.cpp:572 14 XUL (anonymous namespace)::RectTextureImage::EndUpdate(bool) widget/cocoa/nsChildView.mm:2974 15 XUL nsChildView::EndRemoteDrawing() widget/cocoa/nsChildView.mm:2658 16 XUL mozilla::layers::BasicCompositor::EndFrame() gfx/layers/basic/BasicCompositor.cpp:611 17 XUL mozilla::layers::LayerManagerComposite::Render(mozilla::gfx::IntRegionTyped<mozilla::gfx::UnknownUnits> const&, mozilla::gfx::IntRegionTyped<mozilla::gfx::UnknownUnits> const&) gfx/layers/composite/LayerManagerComposite.cpp:947 18 XUL mozilla::layers::LayerManagerComposite::UpdateAndRender() gfx/layers/composite/LayerManagerComposite.cpp:475 19 XUL mozilla::layers::LayerManagerComposite::EndTransaction(mozilla::TimeStamp const&, mozilla::layers::LayerManager::EndTransactionFlags) gfx/layers/composite/LayerManagerComposite.cpp:394 20 XUL mozilla::layers::CompositorBridgeParent::CompositeToTarget(mozilla::gfx::DrawTarget*, mozilla::gfx::IntRectTyped<mozilla::gfx::UnknownUnits> const*) gfx/layers/ipc/CompositorBridgeParent.cpp:1280 21 XUL mozilla::layers::CompositorVsyncScheduler::Composite(mozilla::TimeStamp) gfx/layers/ipc/CompositorBridgeParent.cpp:682 22 XUL MessageLoop::DeferOrRunPendingTask(MessageLoop::PendingTask const&) ipc/chromium/src/base/message_loop.cc:349 23 XUL MessageLoop::DoWork() ipc/chromium/src/base/message_loop.cc:444 24 XUL base::MessagePumpDefault::Run(base::MessagePump::Delegate*) ipc/chromium/src/base/message_pump_default.cc:34 25 XUL MessageLoop::Run() ipc/chromium/src/base/message_loop.cc:230 26 XUL base::Thread::ThreadMain() ipc/chromium/src/base/thread.cc:174 27 XUL ThreadFunc ipc/chromium/src/base/platform_thread_posix.cc:36 Ø 28 libsystem_pthread.dylib libsystem_pthread.dylib@0x3aba Ø 29 libsystem_pthread.dylib libsystem_pthread.dylib@0x3a06 Ø 30 libsystem_pthread.dylib libsystem_pthread.dylib@0x3230 31 XUL XUL@0x49197f

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All Replies (4)

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

Product Firefox Release Channel release Version 48.0 Build ID 20160726073904 OS OS X 10.12 OS Version 10.12.0 16A286a

bp-b0e6f13c-e4d5-497c-924f-0bd2f2160810

Signature: libsystem_kernel.dylib@0x19dda


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

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FredMcD, This is the list currently there.

As for further clarification on the site, here is the link I have bookmarked: http://w.main.welcomescreen.aol.com/

Thanks for your help

Report ID Date Submitted bp-cea22873-2f1a-4dd6-9b06-814032160810 8/10/16 7:42 AM bp-b0e6f13c-e4d5-497c-924f-0bd2f2160810 8/9/16 10:42 PM bp-3643a04c-05d9-4162-b25c-a768c2160808 8/8/16 7:06 PM bp-6c201fb2-e8e1-4525-8070-f857f2160807 8/7/16 12:31 PM bp-bdac486f-cd38-4331-9dd3-d3c1b2160805 8/5/16 2:14 PM bp-46496830-5761-4702-8717-207b32160713 7/13/16 10:46 AM bp-021138bc-cff6-4dab-8f04-54e1b2160709 7/9/16 8:35 AM bp-adef7cb0-fde9-4bb3-ab43-6001c2160708 7/8/16 12:23 PM bp-29edbf93-8318-4f7e-aa72-e1c812160702 7/1/16 10:28 PM bp-2079226c-6c4a-48c5-a7ea-a35f62160620 6/20/16 11:30 AM

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Product Firefox Release Channel release Version 48.0 Build ID 20160726073904 OS OS X 10.12 OS Version 10.12.0 16A270f Build Architecture amd64 Build Architecture Info family 6 model 42 stepping 7 | 8

Signature: libsystem_kernel.dylib@0x19dda


From the crash report, I think the problem is with the graphics processing unit (GPU)

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

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I was hoping for a different workaround since I have got the latest software, including drivers, from Apple. I tried turning off hardware acceleration and disabling weggl but the crashes have continued, strangely only seem to have them on aol.com. I have tried both Safari and Chrome and neither of them have crashed but I just don't like using them. I tried turning off graphics switching on my Mac today and Firefox didn't crash although the temperature went quite a bit higher, 170 - 190 degrees, during my browsing. I turned the fans higher to cool it down some. Thanks for your time and effort P.S. I think I began having this problem in Firefox 43. For a while I kept version 42 on but have since went with the latest version. I don't have a clue what kind of changes in Firefox could be involved.