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Task manager couldn't close firefox. What just happened?

Posted

I installed v48 last night. Today, I had the worst crash I've ever experienced with FF.

Task manager would not open. A lot of time passed before a small Windows box said that the program might fix itself if I let it run. I think I was in limbo for close to 15 minutes. I tried to let it close and I tried closing it, but neither worked until I pushed the off button.

I was at Samsung, looking at devices. Flash, a notable suspect, is setup to ask to activate, so it wasn't that. I have no idea what just happened.

This version does not have the new safeguard against freezes (multi-process windows for FF Desktop) but maybe that would have helped. No crash report was issued and none is pending. How do we track down and fix or eliminate this kind of freeze if I cannot report what happened? I can't read a bug report, but this version seems less volatile than the later versions.

It's a little disturbing - that I just experienced the worst crash I've ever had and there is no trail. If I end up reinstalling FF, this will be something like the 6th consecutive version that I cannot run "out of the box,"

Venting, but if you have anything to say, it is welcome.

Thank you.

I installed v48 last night. Today, I had the worst crash I've ever experienced with FF. Task manager would not open. A lot of time passed before a small Windows box said that the program might fix itself if I let it run. I think I was in limbo for close to 15 minutes. I tried to let it close and I tried closing it, but neither worked until I pushed the off button. I was at Samsung, looking at devices. Flash, a notable suspect, is setup to ask to activate, so it wasn't that. I have no idea what just happened. This version does not have the new safeguard against freezes (multi-process windows for FF Desktop) but maybe that would have helped. No crash report was issued and none is pending. How do we track down and fix or eliminate this kind of freeze if I cannot report what happened? I can't read a bug report, but this version seems less volatile than the later versions. It's a little disturbing - that I just experienced the worst crash I've ever had and there is no trail. If I end up reinstalling FF, this will be something like the 6th consecutive version that I cannot run "out of the box," Venting, but if you have anything to say, it is welcome. Thank you.

Additional System Details

Installed Plug-ins

  • Foxit Reader Plug-In For Firefox and Netscape
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Shockwave Flash 22.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:48.0) Gecko/20100101 Firefox/48.0

More Information

FredMcD
  • Top 10 Contributor
4337 solutions 61008 answers

Has this happened since?

In an emergency, you can hold down the power button to do a forced turn-off. But this is not recommended as this can cause corruption of system and program files.


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Has this happened since? In an emergency, you can hold down the power button to do a forced turn-off. But this is not recommended as this can cause corruption of system and program files. --------------- Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Question owner

FredMcD,

Nice to hear from you. No, not since. I dislike doing any "unexpected" shut down, but didn't have the patience for that kind of freeze.

 After restarting the computer, I went to Support.Microsoft and every time I typed a line in the forum, the "FF not responding" message appeared, almost non-stop.

This version was installed last night or when I started the computer early this morning. I don't know why the freezing started tonight when I was using FF all day. Do you have any idea? No other program updated and I haven't added anything new. Every app coexists peacefully and I'm pretty happy with my setup.

So - then I decided to run a troubleshooter (a dumb idea) and Iobit uninstaller to get rid of that FF install. The spinning blue circle was sitting on my desktop for a relatively long time and slowing any running programs or ones I was trying to open.

FF was still running in the background, which explains the spinning blue circle, but that (the stuff on desktop) hasn't happened before, either. .

For the sixth consecutive release, I uninstalled FF and then reinstalled from the website, instead of the installer. Either that (the installer) or every FF version of the past couple of years is too corrupted or conflicted. I guess. I complain, and I sometimes get fixes, but I never grasp what FF is doing. I went for many years without ever restarting or refreshing or creating another profile and now I do it several times a year.

In reality, I know that I've been complaining longer than two years, but probably say "a couple" every time I write about it. I know FF has gotten bloated and huge since 1.3 or 2.2 or whatever it was when I started.

I mentioned the Crash Reporter also, didn't I? It appeared while I was trying to open the uninstaller. I shut down FF, so either it was delayed from the real freeze an hour earlier or it was "miffed" that I closed Firefox. I gave almost as detailed a response there as I did here.

This is the current state of affairs. With this installation, so far, it seems normal. We shall see. Meanwhile, you "guys" hold down the public fort very well, but I don't know what FF is doing and why I have had so many ongoing issues for as long as I've had them. As you can tell, I am very resistant to switching browsers - and very loyal.


Thank you.

FredMcD, Nice to hear from you. No, not since. I dislike doing any "unexpected" shut down, but didn't have the patience for that kind of freeze. After restarting the computer, I went to Support.Microsoft and every time I typed a line in the forum, the "FF not responding" message appeared, almost non-stop. This version was installed last night or when I started the computer early this morning. I don't know why the freezing started tonight when I was using FF all day. Do you have any idea? No other program updated and I haven't added anything new. Every app coexists peacefully and I'm pretty happy with my setup. So - then I decided to run a troubleshooter (a dumb idea) and Iobit uninstaller to get rid of that FF install. The spinning blue circle was sitting on my desktop for a relatively long time and slowing any running programs or ones I was trying to open. FF was still running in the background, which explains the spinning blue circle, but that (the stuff on desktop) hasn't happened before, either. . For the sixth consecutive release, I uninstalled FF and then reinstalled from the website, instead of the installer. Either that (the installer) or every FF version of the past couple of years is too corrupted or conflicted. I guess. I complain, and I sometimes get fixes, but I never grasp what FF is doing. I went for many years without ever restarting or refreshing or creating another profile and now I do it several times a year. In reality, I know that I've been complaining longer than two years, but probably say "a couple" every time I write about it. I know FF has gotten bloated and huge since 1.3 or 2.2 or whatever it was when I started. I mentioned the Crash Reporter also, didn't I? It appeared while I was trying to open the uninstaller. I shut down FF, so either it was delayed from the real freeze an hour earlier or it was "miffed" that I closed Firefox. I gave almost as detailed a response there as I did here. This is the current state of affairs. With this installation, so far, it seems normal. We shall see. Meanwhile, you "guys" hold down the public fort very well, but I don't know what FF is doing and why I have had so many ongoing issues for as long as I've had them. As you can tell, I am very resistant to switching browsers - and very loyal. Thank you.

Modified by CiaoBella1

FredMcD
  • Top 10 Contributor
4337 solutions 61008 answers

Being loyal is fine, but problems need to be taken care of.

The 'freezing / slowdowns' is caused by the computers CPU being overworked.

If you are still having problems, Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

Being loyal is fine, but problems need to be taken care of. The 'freezing / slowdowns' is caused by the computers CPU being overworked. If you are still having problems, Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Question owner

Of course you are right. The issues that I can solve myself usually don't get noticed, unless I write a comment (Did we solve your problem? Yes, thank you.)

For the rest of the issues, it's also one sided, in that it doesn't change. Maybe I need a better understanding of Mozilla. Maybe not. I will interject with the fact that Microsoft, who has a wider audience, has issues that go back years on many subjects. There are pages and pages (and pages) of questions, to which there are almost never answers. It's quite remarkable to have that kind of a lasting legacy.

On that note. with the freeze last night, at the MS forum, there were no videos, drawings, or photos. Logic tells me that it sounds like the freeze shouldn't have happened there. Wonder what my crash report said. (And yes, I left my email if somebody wants to contact me.) I want to see Firefox thrive.

As is usually the case, FredMcD, a new installation solved that problem.

I noticed something new (technically, not aesthetically) in this version.
 Clear cache filled up rapidly, but I was looking at many websites for tablets today.  Yesterday I wouldn't have made it as far as I did.
  When you press the Clear button, the message is something to the effect that "we're gathering your information now..."

Then it says that my content cache is using 387kb, but will not let me clear it. It seems to be telling me that the system can tolerate a few hundred KB of space. Move on.

I am sure that it can, but I still couldn't budge the cache at all. Refresh didn't make any difference - after a 10 second pause.

Feel free to move this. It's bewildering.

Thank you.

Of course you are right. The issues that I can solve myself usually don't get noticed, unless I write a comment (Did we solve your problem? Yes, thank you.) For the rest of the issues, it's also one sided, in that it doesn't change. Maybe I need a better understanding of Mozilla. Maybe not. I will interject with the fact that Microsoft, who has a wider audience, has issues that go back years on many subjects. There are pages and pages (and pages) of questions, to which there are almost never answers. It's quite remarkable to have that kind of a lasting legacy. On that note. with the freeze last night, at the MS forum, there were no videos, drawings, or photos. Logic tells me that it sounds like the freeze shouldn't have happened there. Wonder what my crash report said. (And yes, I left my email if somebody wants to contact me.) I want to see Firefox thrive. As is usually the case, FredMcD, a new installation solved that problem. I noticed something new (technically, not aesthetically) in this version. Clear cache filled up rapidly, but I was looking at many websites for tablets today. Yesterday I wouldn't have made it as far as I did. When you press the Clear button, the message is something to the effect that "we're gathering your information now..." Then it says that my content cache is using 387kb, but will not let me clear it. It seems to be telling me that the system can tolerate a few hundred KB of space. Move on. I am sure that it can, but I still couldn't budge the cache at all. Refresh didn't make any difference - after a 10 second pause. Feel free to move this. It's bewildering. Thank you.

Modified by CiaoBella1

FredMcD
  • Top 10 Contributor
4337 solutions 61008 answers

Location of the cache files; Windows: *C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\ Mac: ~/Library/Caches/Firefox/Profiles/ Linux: ~/.cache/mozilla/firefox/

Close Firefox. Open your file browser to the above, and remove the folder.

Location of the cache files; Windows: *C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\ Mac: ~/Library/Caches/Firefox/Profiles/ Linux: ~/.cache/mozilla/firefox/ '''Close Firefox.''' Open your file browser to the above, and remove the folder.

Question owner

I forgot about this one.

I remember remarking to you the last time you made this suggestion. I had a cache2 folder or something. (I'll look it up tomorrow.) Since reinstalling Win10 two dozen times, I have no idea what the upshot of that move was. Can't hurt to try again.

Keep you posted.

Thank you.

I forgot about this one. I remember remarking to you the last time you made this suggestion. I had a cache2 folder or something. (I'll look it up tomorrow.) Since reinstalling Win10 two dozen times, I have no idea what the upshot of that move was. Can't hurt to try again. Keep you posted. Thank you.