Firefox crashes (please see report)
AdapterDeviceID: 0x1001 AdapterDriverVersion: 7.6.0.5006 AdapterSubsysID: 00000001 AdapterVendorID: 0x5853 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:48.0,e10srollout%40mozilla.org:1.0,firefox%40getpocket.com:1.0.4,loop%40mozilla.org:1.4.3 AddonsShouldHaveBlockedE10s: 0 AppInitDLLs: MFAPHOOK.dll AvailablePageFile: 4942635008 AvailablePhysicalMemory: 1223847936 AvailableVirtualMemory: 3889848320 BIOS_Manufacturer: Phoenix Technologies LTD BlockedDllList: BreakpadReserveAddress: 53673984 BreakpadReserveSize: 67108864 BuildID: 20160726073904 CrashTime: 1470333940 E10SCohort: control EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1470332018 Notes: AdapterVendorID: 0x5853, AdapterDeviceID: 0x1001, AdapterSubsysID: 00000001, AdapterDriverVersion: 7.6.0.5006 Has dual GPUs. GPU #2: AdapterVendorID2: 0x15ad, AdapterDeviceID2: 0x0405, AdapterSubsysID2: 00000001, AdapterDriverVersion2: 7.14.1.2032FP(D000-L10010-W00000000-T0000) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1142 StartupTime: 1470333938 SystemMemoryUsePercentage: 71 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20160726073904","version":"48.0","vendor":"Mozilla","platformVersion":"48.0","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":4096,"virtualMaxMB":4096,"cpu":{"count":2,"cores":2,"vendor":"GenuineIntel","family":6,"model":45,"stepping":2,"l2cacheKB":256,"l3cacheKB":17920,"speedMHz":2593,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"installYear":2012},"hdd":{"profile":{"model":"VMware Virtual disk","revision":"1.0"},"binary":{"model":"VMware Virtual disk","revision":"1.0"},"system":{"model":"VMware Virtual disk","revision":"1.0"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"Citrix Display Driver (Citrix Systems - WDDM)","vendorID":"0x5853","deviceID":"0x1001","subsysID":"00000001","RAM":null,"driver":"vd3d vd3d32","driverVersion":"7.6.0.5006","driverDate":"8-30-2014","GPUActive":true},{"description":"VMware SVGA 3D","vendorID":"0x15ad","deviceID":"0x0405","subsysID":"040515ad","RAM":8,"driver":"vm3dum64 vm3dum vm3dgl64 vm3dgl","driverVersion":"7.14.1.2032","driverDate":"11-11-2013","GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":30,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1080,"refreshRate":30,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1080,"refreshRate":30,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"blacklisted"},"d2d":{"status":"unavailable","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"control","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.newtabpage.enhanced":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{"creationDate":16973},"addons":{"activeAddons":{"e10srollout@mozilla.org":{"blocklisted":false,"description":"Staged rollout of Firefox multi-process feature.","name":"Multi-process staged rollout","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17008,"updateDay":17008,"isSystem":true},"firefox@getpocket.com":{"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"version":"1.0.4","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17008,"updateDay":17008,"isSystem":true},"loop@mozilla.org":{"blocklisted":false,"description":"Web sharing for Firefox","name":"Firefox Hello","userDisabled":false,"appDisabled":false,"version":"1.4.3","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17008,"updateDay":17008,"isSystem":true}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"48.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16836,"updateDay":17008},"activePlugins":[{"name":"Adobe Acrobat","version":"10.1.3.23","description":"Adobe PDF Plug-In For Firefox and Netscape 10.1.3","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":15434},{"name":"Adobe Acrobat","version":"10.1.3.23","description":"Adobe PDF Plug-In For Firefox and Netscape 10.1.3","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":15434},{"name":"VMware Remote Console Plug-in","version":"5.5.0.33581","description":"VMware Remote Console Plug-in","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vmware-remote-console-2012"],"updateDay":16227},{"name":"Google Update","version":"1.3.31.5","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":17010},{"name":"Microsoft Office 2010","version":"14.0.4730.1010","description":"Office Authorization plug-in for NPAPI browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-msoffice14"],"updateDay":14619},{"name":"Microsoft Office 2010","version":"14.0.4761.1000","description":"The plug-in allows you to open and edit files using Microsoft Office applications","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint"],"updateDay":14693},{"name":"Silverlight Plug-In","version":"5.1.41212.0","description":"5.1.41212.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16781},{"name":"Citrix ICA Client","version":"14.1.200.13","description":"Citrix Receiver Plugin (Win32)","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-ica"],"updateDay":16316}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 8587096064 TotalPhysicalMemory: 4294500352 TotalVirtualMemory: 4294836224 URL: UptimeTS: 8.9010647 User32BeforeBlocklist: 1 Vendor: Mozilla Version: 48.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a VMCI sockets DGRAM : 0 : 28 : 2 : 0 : 0x9 : 0x8 : %windir%\system32\vsocklib.dll : : 570adc4b-67b2-42ce-92b2-acd33d88d842 VMCI sockets STREAM : 0 : 28 : 1 : 0 : 0x26 : 0x8 : %windir%\system32\vsocklib.dll : : 570adc4b-67b2-42ce-92b2-acd33d88d842
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
Chosen solution
I found the solution here:
http://discussions.citrix.com/topic/299253-firefox-doesnt-work-at-all-in-xendesktop/
Had to change executable file name to firefox1.exe
Very strange and I would love to know why that works if you have any idea.
Read this answer in context 👍 0All Replies (10)
Sorry to hear about the crashes.
If you are getting the Mozilla Crash Reporter form, you can provide a more readable crash report by pasting the report IDs. Please check the support article "Firefox crashes - asking for support" for steps to get those crash report IDs from the about:crashes page or from disk, and then post some of the recent ones here.
Also and/or meanwhile, could you test in Firefox's Safe Mode? That temporarily deactivates extensions, hardware acceleration, and some other advanced features of Firefox that might make it more prone to crashing on some systems.
If Firefox is not running: Hold down the Shift key when starting Firefox.
If Firefox is running: You can restart Firefox in Safe Mode using either:
- "3-bar" menu button > "?" button > Restart with Add-ons Disabled
- Help menu > Restart with Add-ons Disabled
and OK the restart.
Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).
Any less crashy?
I don't know the significance, but near the start of your data it has:
AppInitDLLs: MFAPHOOK.dll
That's part of Citrix, so this could be a compatibility issue between Firefox and Citrix.
Unfortunately it won't allow me to go into safe mode without crashing.
Here is one crash report Id: Crash ID: bp-1b9410bc-e72a-40e4-a9fc-15cc12160804
Did that help?
Hi can you try Disabling your extensions goto about:addons and click disable at the extensions
Do you mean disable them from inside the Firefox browser? If so, that is not possible because I cannot get it to stop crashing at startup.
This may be a new conflict with Websense Endpoint software. The Modules list in your online report shows the "QIPCAP.dll" which is definitely associated with Websense, but I can't tell whether that is the cause of the insta-crash.
A workaround Firefox users sometimes employ is to create a fake qipcap.dll file that will block Firefox from using the incompatible qipcap.dll file. Please see this post for more information on this option, which I have not tried myself: https://support.mozilla.org/questions/1111324#answer-847872
Alternately, you could switch from the standard release (Firefox 48) to the Extended Support Release of Firefox 45 (ESR). Enterprise security vendors are more likely to be testing with ESR than the standard release.
Chosen Solution
I found the solution here:
http://discussions.citrix.com/topic/299253-firefox-doesnt-work-at-all-in-xendesktop/
Had to change executable file name to firefox1.exe
Very strange and I would love to know why that works if you have any idea.
Why it works to rename firefox.exe to another name? Presumably because something that "hooks" into Firefox is looking specifically for the firefox.exe process name. You're hiding Firefox from whatever that is.
Ok. Interesting...
I am just glad it is working now and thank you for your help.