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my profile folder is inaccessible and cannot open profile manager and reinstall.

Posted

tried to refresh, but i stopped it when it seemed stuck and wouldn't finish the process. then, tried to reinstall and the error message kept popping up. This is an older Mac.

tried to refresh, but i stopped it when it seemed stuck and wouldn't finish the process. then, tried to reinstall and the error message kept popping up. This is an older Mac.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/534.59.10 (KHTML, like Gecko) Version/5.1.9 Safari/534.59.10

More Information

ideato 893 solutions 6250 answers

Hello hoosier105, please try to delete the profiles.ini file to force Firefox to create a new default profile.

see for more info : http://kb.mozillazine.org/profiles.ini_file http://kb.mozillazine.org/Profile_folder_-_Firefox#Mac

after that you can recover important data from an old profile

thank you

Hello hoosier105, please try to delete the '''profiles.ini''' file to force Firefox to create a new default profile. see for more info : http://kb.mozillazine.org/profiles.ini_file http://kb.mozillazine.org/Profile_folder_-_Firefox#Mac after that you can [https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile recover important data from an old profile] thank you