Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Pop up says: There was an error saving the message to sent. Retry?

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by Toad-Hall

Noideawhatyouneed
Noideawhatyouneed
more options

I just downloaded Mozilla to manage my emails. I have two gmail accounts and several IMAP accounts. No matter which account I email from, I get a small pop up window that says the message above. Indeed, no emails are being copied into my "sent" file. Can we fix this?

I just downloaded Mozilla to manage my emails. I have two gmail accounts and several IMAP accounts. No matter which account I email from, I get a small pop up window that says the message above. Indeed, no emails are being copied into my "sent" file. Can we fix this?

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

AS you use IMAP then you need to subscribe to see the server 'Sent' or in gmail it is called 'Sent Items' folder. Copies cannot be put into a server folder if it is not actually subscribed and shown in the Folder Pane. File > Subscribe

Then make sure settings Account Settings are correct.

right click on mail account and select 'Settings' work through each mail account.... click on 'Copies & Folders' for the mail account

For gmail/hotmail/outlook: Copies are automatically put in the Sent folder, so you do not need to specify this otherwise you may get duplicate copies. uncheck 'Place a copy in'

For all other imap mail accounts: select : 'Place a copy in' Select: 'Other' and choose the 'Sent on mail account name'

click on OK