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Urgent Firefox Update Virus

Posted

One of my tabs randomly redirected to the window I have in my screenshot, I clicked 'Cancel' of course, but I thought I'd share this since I'm assuming I'm not the only one to have encountered something like this.

One of my tabs randomly redirected to the window I have in my screenshot, I clicked 'Cancel' of course, but I thought I'd share this since I'm assuming I'm not the only one to have encountered something like this.
Attached screenshots

Chosen solution

Hi, we are getting a lot of reports like yours of late - it's a scam designed to infect you with malware! NEVER EVER click on anything like that.

If you are in any doubt about the authenticity of update pop-ups etc., it's always best to ignore them and check for yourself by opening the 3-bar menu > Help (question mark at bottom right) > About Firefox. Alternatively, you can press the Alt key to bring up the main menu bar > Help > About Firefox. More - Update Firefox to the latest version.

A possible workaround is to install an ad-blocker, such as -

https://addons.mozilla.org/en-US/firefox/addon/ublock-origin/?src=ss

Or https://addons.mozilla.org/en-US/firefox/addon/adblock-plus/?src=ss

For reference only - please don't post here - this forum is for Mozilla Support Contributors only https://support.mozilla.org/en-US/forums/contributors/712056?last=69507

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

Read this answer in context 17

Additional System Details

Installed Plug-ins

  • Shockwave Flash 22.0 r0
  • 5.1.50428.0

Application

  • Firefox 47.0.1
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:47.0) Gecko/20100101 Firefox/47.0
  • Support URL: https://support.mozilla.org/1/firefox/47.0.1/WINNT/en-US/

Extensions

  • Firefox Hello 1.4.2 (loop@mozilla.org)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0.2 (firefox@getpocket.com)
  • Avast Online Security 10.3.3.44 (wrc@avast.com) (Inactive)
  • Avast SafePrice 10.3.5.39 (sp@avast.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0042
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 304a103c
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10586.494
  • driverDate: 11-26-2012
  • driverDate2:
  • driverVersion: 8.15.10.2900
  • driverVersion2:
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_4_0 ps_4_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
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  • Top 25 Contributor
603 solutions 2897 answers

Chosen Solution

Hi, we are getting a lot of reports like yours of late - it's a scam designed to infect you with malware! NEVER EVER click on anything like that.

If you are in any doubt about the authenticity of update pop-ups etc., it's always best to ignore them and check for yourself by opening the 3-bar menu > Help (question mark at bottom right) > About Firefox. Alternatively, you can press the Alt key to bring up the main menu bar > Help > About Firefox. More - Update Firefox to the latest version.

A possible workaround is to install an ad-blocker, such as -

https://addons.mozilla.org/en-US/firefox/addon/ublock-origin/?src=ss

Or https://addons.mozilla.org/en-US/firefox/addon/adblock-plus/?src=ss

For reference only - please don't post here - this forum is for Mozilla Support Contributors only https://support.mozilla.org/en-US/forums/contributors/712056?last=69507

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

Hi, we are getting a lot of reports like yours of late - it's a scam designed to infect you with malware! NEVER EVER click on anything like that. If you are in any doubt about the authenticity of update pop-ups etc., it's always best to ignore them and check for yourself by opening the 3-bar menu > Help (question mark at bottom right) > About Firefox. Alternatively, you can press the Alt key to bring up the main menu bar > Help > About Firefox. More - [[Update Firefox to the latest version]]. A possible workaround is to install an ad-blocker, such as - https://addons.mozilla.org/en-US/firefox/addon/ublock-origin/?src=ss Or https://addons.mozilla.org/en-US/firefox/addon/adblock-plus/?src=ss '''For reference only - please don't post here - this forum is for Mozilla Support Contributors only''' https://support.mozilla.org/en-US/forums/contributors/712056?last=69507 ''If your question is resolved by this or another answer, please take a minute to let us know. Thank you.''

Helpful Reply

Thanks for the reply, I hope the screenshot provided enough information to help you narrow down the cause. There were no viruses found on my computer before or after this incident, I did refresh Firefox yesterday so I didn't have my adblocker installed like I usually do. I consider myself to be a more advanced user when it comes to browsing the internet so I don't believe I did anything so careless that would have caused something like that to happen, if there's any way I can help (might not be able to do much) feel free to let me know. Thanks again!

Thanks for the reply, I hope the screenshot provided enough information to help you narrow down the cause. There were no viruses found on my computer before or after this incident, I did refresh Firefox yesterday so I didn't have my adblocker installed like I usually do. I consider myself to be a more advanced user when it comes to browsing the internet so I don't believe I did anything so careless that would have caused something like that to happen, if there's any way I can help (might not be able to do much) feel free to let me know. Thanks again!