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pop ups even after pop up blocker + add on engaged on mac

Posted

been on this for a while now, to be honest if this doesn't get me the solution im going to use another browser.

I don't have this issue with safari, I use a macbook.

when i try to close tabs, a pop up remains, they are either a fake apple support window, or a mackeeper equivalent, or other financial things. Occasionally when I click on a link, it ignores the link and opens a pop up in its place. These pop ups are like normal windows rather than extra windows that run over - i.e they replace either a tab i am closing or act in place of one. They are just annoying.

here is one of them>http://www.reimagemac.com/mac/?tracking=ReimageNetworkCon&banner=Roleta&adgroup=832297&ads_name=1022637&keyword=direct&context=v1_7937237_215037_36p_12AD2FB5E1895806231228951518_-1_4060467_v6ld_778_12AD2FB5E1895806227908775_m_ju_-5964032012024961844_832297____72_4d9f_ju_

I have checked add ons, as it seems like its something that i may of accidentally downloaded as part of a software download and maybe havent deleted etc, but no

I have definitely got my add blocker active and have downloaded an additional add on in response to the issue, to no avail

I did find a way of getting into another preferences part which listed various sites, i typed in something :preferences into the address bar, but am unable to go back in - if that is what it way anyway.

hopefully there is a resolution

been on this for a while now, to be honest if this doesn't get me the solution im going to use another browser. I don't have this issue with safari, I use a macbook. when i try to close tabs, a pop up remains, they are either a fake apple support window, or a mackeeper equivalent, or other financial things. Occasionally when I click on a link, it ignores the link and opens a pop up in its place. These pop ups are like normal windows rather than extra windows that run over - i.e they replace either a tab i am closing or act in place of one. They are just annoying. here is one of them>http://www.reimagemac.com/mac/?tracking=ReimageNetworkCon&banner=Roleta&adgroup=832297&ads_name=1022637&keyword=direct&context=v1_7937237_215037_36p_12AD2FB5E1895806231228951518_-1_4060467_v6ld_778_12AD2FB5E1895806227908775_m_ju_-5964032012024961844_832297____72_4d9f_ju_ I have checked add ons, as it seems like its something that i may of accidentally downloaded as part of a software download and maybe havent deleted etc, but no I have definitely got my add blocker active and have downloaded an additional add on in response to the issue, to no avail I did find a way of getting into another preferences part which listed various sites, i typed in something :preferences into the address bar, but am unable to go back in - if that is what it way anyway. hopefully there is a resolution

Additional System Details

Installed Plug-ins

  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • DivX Web Player version 3.6.0.9
  • DivX VOD Helper Plug-in
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 22.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.0
  • 5.1.41212.0

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:40.0) Gecko/20100101 Firefox/40.0

More Information

FredMcD
  • Top 10 Contributor
4225 solutions 58988 answers

Chosen Solution

Mac Malware Scanners https://discussions.apple.com/message/29938930#29938930 You can also try https://www.malwarebytes.org/antimalware/mac/index.html
jscher2000
  • Top 10 Contributor
8639 solutions 70667 answers

What extensions do you have installed/enabled? Probably the easiest way to get the list is to open the troubleshooting information page. Either

  • "3-bar" menu button > "?" button > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter/Return

Then scroll down to Extensions and just below that heading, select and copy the table, then paste that into a reply. It will look a bit messy, but we're used to it.

What extensions do you have installed/enabled? Probably the easiest way to get the list is to open the troubleshooting information page. Either * "3-bar" menu button > "?" button > Troubleshooting Information * (menu bar) Help > Troubleshooting Information * type or paste about:support in the address bar and press Enter/Return Then scroll down to Extensions and just below that heading, select and copy the table, then paste that into a reply. It will look a bit messy, but we're used to it.

Question owner

cheers for help, it was malware 99.9%

hadnt considered that thought mac was safe >

great response and resolution :-)

thanks again to both of you

cheers for help, it was malware 99.9% hadnt considered that thought mac was safe > great response and resolution :-) thanks again to both of you
FredMcD
  • Top 10 Contributor
4225 solutions 58988 answers

Glad to help. Safe Surfing.

Glad to help. Safe Surfing.