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Firefox crashes

Posted

When computer is booted, or even goes to sleep, Windows 10 discards Firefox. Tough the icon is still on the desktop in most cases, the app no longer works.

When computer is booted, or even goes to sleep, Windows 10 discards Firefox. Tough the icon is still on the desktop in most cases, the app no longer works.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.17.20050
  • Citrix Online App Detector Plugin
  • Dragon NaturallySpeaking Rich Internet Application Support - Plugin
  • GEPlugin
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • MetaStream 3 Plugin r4
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • PDF Architect 2
  • NPWLPG
  • Shockwave Flash 22.0 r0
  • 5.1.50428.0
  • VLC media player Web Plugin

Application

  • Firefox 47.0.1
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0
  • Support URL: https://support.mozilla.org/1/firefox/47.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.7.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • AOL Toolbar 6.36.32 ({7affbfae-c4e2-4915-8c0f-00fa3ec610a1})
  • Avast Online Security 10.3.3.44 (wrc@avast.com)
  • Avast SafePrice 10.3.5.39 (sp@avast.com)
  • Dragon NaturallySpeaking Rich Internet Application Support 1.0.0.9 (jid0-lmZNVK7a82O8cufhdfB9dUDfA2w@jetpack)
  • Firefox Hello 1.3.2 (loop@mozilla.org)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0.2 (firefox@getpocket.com)
  • FLV Downloader Pro Extension 1.1.0 ({CF88CF82-4F9C-4614-A8EA-EA5D39EA355B}) (Inactive)
  • YouTube Downloader Pro Extension 1.1.0 ({5A37DBD5-64E4-4ae9-BB97-3EB189796EF0}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0152
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: B ClearType Level: 0 Enhanced Contrast: 400
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10586.494
  • driverDate: 8-17-2015
  • driverDate2:
  • driverVersion: 10.18.10.4276
  • driverVersion2:
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: No
guigs 1072 solutions 11697 answers

Hi RRusto, I understand that Firefox is no longer there, but can you check this folders:

C:\Program Files\Mozilla Firefox\

Is there a firefox.exe file there? If so, it could be that the shortcut is disappearing or that the install was not added to the applications folder.

Hi RRusto, I understand that Firefox is no longer there, but can you check this folders: C:\Program Files\Mozilla Firefox\ Is there a firefox.exe file there? If so, it could be that the shortcut is disappearing or that the install was not added to the applications folder.