X
Tap here to go to the mobile version of the site.

Support Forum

Form Inputs are not clickable. They can be accessed through TAB, but cannot be clicked. Problem occurs in firefox only, works perfect at other browsers.

Posted

Form inputs are not working. using firefox 46.0 version, using safe mode or theme solutions, it doesn't solve my issues. They are still there. Form inputs cannot be clicked, you cannot edit these fields via click but as far TAB is working. via tab you can access to the input fields!

Form inputs are not working. using firefox 46.0 version, using safe mode or theme solutions, it doesn't solve my issues. They are still there. Form inputs cannot be clicked, you cannot edit these fields via click but as far TAB is working. via tab you can access to the input fields!

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.06
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.2.1 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • VLC media player Web Plugin

Application

  • Firefox 48.0a2
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:48.0) Gecko/20100101 Firefox/48.0
  • Support URL: https://support.mozilla.org/1/firefox/48.0a2/WINNT/en-US/

Extensions

  • Firefox Hello 1.4.0 (loop@mozilla.org)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0.3b1 (firefox@getpocket.com)
  • Firebug 2.0.17 (firebug@software.joehewitt.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0106
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.3.9600.16384
  • driverDate: 6-27-2013
  • driverDate2:
  • driverVersion: 9.17.10.3223
  • driverVersion2:
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'ApzWheelInput': 1}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 2
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webglRendererMessage: [u'']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
guigs 1072 solutions 11697 answers

Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu , click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

Hello, The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information. '''''Note:''' When you use this feature, you will lose any extensions, toolbar customizations, and some preferences.'' See the [[Refresh Firefox - reset add-ons and settings]] article for more information. To Refresh Firefox: # Open the Troubleshooting Information page using one of these methods: #*Click the menu button [[Image:New Fx Menu]], click help [[Image:Help-29]] and select ''Troubleshooting Information''. A new tab containing your troubleshooting information should open. #*If you're unable to access the Help menu, type '''about:support''' in your address bar to bring up the Troubleshooting Information page. #At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it. #Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported. #Click Finish and Firefox will reopen. Did this fix the problem? Please report back to us! Thank you.
cor-el
  • Top 10 Contributor
  • Moderator
17691 solutions 160067 answers

What element is selected if you right-click in the form and use Inspect Element to open the Inspector?

What element is selected if you right-click in the form and use Inspect Element to open the Inspector? *https://developer.mozilla.org/Tools/Page_Inspector *https://developer.mozilla.org/Tools/Page_Inspector/How_to