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Identical website on one host works correctly, on another it does not, other browsers are unaffected

Posted

I have a website located at http://compasschildrenscharity.org.uk/ this site opens in all major browsers except FF, I have set up an identical site on a different host here: http://compass.websitesco.com/ This loads fine on FF and other browsers.

I have contacted the host for the main domain and they are unaware of any issues there end. Please can you advise under these circumstances what could cause this issue?

thanks Nobby

I have a website located at http://compasschildrenscharity.org.uk/ this site opens in all major browsers except FF, I have set up an identical site on a different host here: http://compass.websitesco.com/ This loads fine on FF and other browsers. I have contacted the host for the main domain and they are unaware of any issues there end. Please can you advise under these circumstances what could cause this issue? thanks Nobby

Additional System Details

Installed Plug-ins

  • ACE Stream Plug-in Version 2.2.6, Copyright (c) 2012-2014 Innovative Digital Technologies
  • Adobe PDF Plug-In For Firefox and Netscape 15.16.20045
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.51.2 for Mozilla browsers
  • Shockwave Flash 22.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.4.144
  • VLC media player Web Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0

More Information

Question owner

Anyone any ideas?

Anyone any ideas?
cor-el
  • Top 10 Contributor
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17567 solutions 158879 answers

Chosen Solution

All CSS and JS files from some sub domains are blocked by Firefox phishing protection. *http://compasschildrenscharity.org.uk/wp-content/ *http://compasschildrenscharity.org.uk/wp-includes/ Some examples: *http://compasschildrenscharity.org.uk/wp-content/plugins/LayerSlider/static/js/greensock.js,qver=1.11.8.pagespeed.jm.86JdXoz5Cc.js *http://compasschildrenscharity.org.uk/wp-content/plugins/js_composer/assets/css/A.js_composer.min.css,qver=4.12.pagespeed.cf.ke4_oAMc-u.css *http://compasschildrenscharity.org.uk/wp-includes/js/jquery/jquery.js,qver=1.12.4.pagespeed.jm.pPCPAKkkss.js See also: *https://support.mozilla.org/kb/how-does-phishing-and-malware-protection-work *http://www.mozilla.org/en-US/firefox/phishing-protection/

Question owner

Hi cor-el

I dont understand why FF blocks these on one host, but not on another identical setup? Surely if it was a phishing protection, it would block it on all hosts.

This is a popular well used Themeforest template, I have setup on many hosts with no issues, it is only on this host it is a problem.

N

Hi cor-el I dont understand why FF blocks these on one host, but not on another identical setup? Surely if it was a phishing protection, it would block it on all hosts. This is a popular well used Themeforest template, I have setup on many hosts with no issues, it is only on this host it is a problem. N

Question owner

Hi.

Sorry, i understand what you are saying now.

thanks

N

Hi. Sorry, i understand what you are saying now. thanks N
cor-el
  • Top 10 Contributor
  • Moderator
17567 solutions 158879 answers

Helpful Reply

This sub directory on the server still seems to be affected in Firefox:


You can check the log in the Web Console for error messages and the Network Monitor (Firefox/Tools > Web Developer) to see if content fails to load or is possibly blocked.

Use Ctrl+F5 or Ctrl+Shift+R to reload the page and bypass the cache to generate a fresh log.

This sub directory on the server still seems to be affected in Firefox: *http://compasschildrenscharity.org.uk/wp-content/themes/ *http://compasschildrenscharity.org.uk/wp-content/themes/Total/css/A.wpex-responsive.css,qver=3.5.0.pagespeed.cf.WgrLkMgKu6.css *https://www.google.com/transparencyreport/safebrowsing/diagnostic/index.html#url=http://compasschildrenscharity.org.uk/wp-content/themes/ ----- You can check the log in the Web Console for error messages and the Network Monitor (Firefox/Tools > Web Developer) to see if content fails to load or is possibly blocked. *https://developer.mozilla.org/Tools/Web_Console *https://developer.mozilla.org/Tools/Network_Monitor Use Ctrl+F5 or Ctrl+Shift+R to reload the page and bypass the cache to generate a fresh log.

Modified by cor-el

Question owner

How can I get these unblocked?

How can I get these unblocked?
cor-el
  • Top 10 Contributor
  • Moderator
17567 solutions 158879 answers

Your website is working fine for me at the moment, so there shouldn't be any problems. The Google safebrowsing diagnostic website isn't reporting this domain as well.

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Firefox/Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Firefox/Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"
Your website is working fine for me at the moment, so there shouldn't be any problems. The Google safebrowsing diagnostic website isn't reporting this domain as well. Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences). "Clear the cache": *Firefox/Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now" "Remove the cookies" from websites that cause problems. *Firefox/Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"