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new firefox lost my old firefox bookmarks how do i retreive/?

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My windows 10 computer went down. I had to install a new firefox program from the net. I lost my bookmarks and they are not available in my current profile. Have they been saved anywhere else. Thanks, Sdelancy

My windows 10 computer went down. I had to install a new firefox program from the net. I lost my bookmarks and they are not available in my current profile. Have they been saved anywhere else. Thanks, Sdelancy

Chosen solution

I think I might have missed an important step. What happened to the contents of your computer between the time that Windows 10 went down and the time you installed Firefox again?

If you used one of the options to refresh Windows, hopefully your Firefox data was saved. Here's how I suggest looking for it.

First, please turn on viewing of hidden files and folders: http://windows.microsoft.com/en-us/windows/show-hidden-files

Then check in these locations:

  • C:\Users\your-user-name\AppData\Roaming\Mozilla\Firefox\Profiles
    • How many semi-randomly-named profile folders do you find in this location? If there is only one folder, it's likely your current one that doesn't have your data.
  • C:\Windows.old\Users\your-user-name\AppData\Roaming\Mozilla\Firefox\Profiles
    • Can you find any semi-randomly-named profile folders here? If so, one of them most likely has your latest pre-upgrade settings.

Based on what you find, we can suggest the shortest set of next steps.

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Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.16.20045
  • Google Update
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0

More Information

jscher2000
  • Top 10 Contributor
8871 solutions 72576 answers

Chosen Solution

I think I might have missed an important step. What happened to the contents of your computer between the time that Windows 10 went down and the time you installed Firefox again?

If you used one of the options to refresh Windows, hopefully your Firefox data was saved. Here's how I suggest looking for it.

First, please turn on viewing of hidden files and folders: http://windows.microsoft.com/en-us/windows/show-hidden-files

Then check in these locations:

  • C:\Users\your-user-name\AppData\Roaming\Mozilla\Firefox\Profiles
    • How many semi-randomly-named profile folders do you find in this location? If there is only one folder, it's likely your current one that doesn't have your data.
  • C:\Windows.old\Users\your-user-name\AppData\Roaming\Mozilla\Firefox\Profiles
    • Can you find any semi-randomly-named profile folders here? If so, one of them most likely has your latest pre-upgrade settings.

Based on what you find, we can suggest the shortest set of next steps.

I think I might have missed an important step. What happened to the contents of your computer between the time that Windows 10 went down and the time you installed Firefox again? If you used one of the options to refresh Windows, hopefully your Firefox data was saved. Here's how I suggest looking for it. First, please turn on viewing of hidden files and folders: http://windows.microsoft.com/en-us/windows/show-hidden-files Then check in these locations: * C:\Users\''your-user-name''\AppData\Roaming\Mozilla\Firefox\Profiles ** How many semi-randomly-named profile folders do you find in this location? If there is only one folder, it's likely your current one that doesn't have your data. * C:\Windows.old\Users\''your-user-name''\AppData\Roaming\Mozilla\Firefox\Profiles ** Can you find any semi-randomly-named profile folders here? If so, one of them most likely has your latest pre-upgrade settings. Based on what you find, we can suggest the shortest set of next steps.