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Can i retrieve my saved password under remember password option. I did not deleted but it got auto deleted after some browser problem

Posted

Hello Everyone.

I am a non IT guy. I do not have much idea on computer hardware and software. This evening When I opened my mozilla browser which has always been my default and favorite browser, I saw that all my previous login id and password are empty . Just couple of hours before this happened, there was some browser issue and it got restarted automatically.

I am very upset as I lost my saved password and Unable to retrieve many of many login due to the said reason.

Can any genius help me to come out of this situation please.

Thanks in advance.

Thanks Anand

Hello Everyone. I am a non IT guy. I do not have much idea on computer hardware and software. This evening When I opened my mozilla browser which has always been my default and favorite browser, I saw that all my previous login id and password are empty . Just couple of hours before this happened, there was some browser issue and it got restarted automatically. I am very upset as I lost my saved password and Unable to retrieve many of many login due to the said reason. Can any genius help me to come out of this situation please. Thanks in advance. Thanks Anand

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.16.20045
  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • McAfee MSC FF plugin DLL
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Shockwave Flash 21.0 d0
  • Yahoo Application State Plugin version 1.0.0.7

Application

  • Firefox 48.0b1
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:48.0) Gecko/20100101 Firefox/48.0
  • Support URL: https://support.mozilla.org/1/firefox/48.0/WINNT/en-US/

Extensions

  • Firefox Hello 1.4.0 (loop@mozilla.org)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0.3b1 (firefox@getpocket.com)
  • McAfee WebAdvisor 4.0.20 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (Inactive)

Javascript

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Graphics

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  • adapterSubsysID2:
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  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.18123
  • driverDate: 11-18-2014
  • driverDate2:
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  • driverVersion2:
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  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4308 solutions 60504 answers

Was anything else missing? Changed?

Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

Was anything else missing? Changed? Look on your desktop. Do you see a folder called; '''Old Firefox?''' '''https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile''' '''https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles''' ---------------- Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?