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I've repeatedly download Firefox 47.0 for mac, but every time I restart my browser it fails to install and I'm stuck with 37.0.1

Posted

Even after downloading 47.0 multiple times for my macbook pro it fails to install upon restarting my browser. There is no fail message, simply one telling me I need to upgrade!

Even after downloading 47.0 multiple times for my macbook pro it fails to install upon restarting my browser. There is no fail message, simply one telling me I need to upgrade!

Chosen solution

Hello to all, please try the next steps:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html (full dmg package)

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

thank you

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Additional System Details

Installed Plug-ins

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 21.0 r0
  • 5.1.30514.0

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:37.0) Gecko/20100101 Firefox/37.0

More Information

FredMcD
  • Top 10 Contributor
4230 solutions 59028 answers

Are you using the update stub, or using the full installer? Download Firefox For All languages And Systems {web link}

Are you using the update stub, or using the full installer? '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems]''' {web link}
James
  • Moderator
1594 solutions 11232 answers
See https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac
James
  • Moderator
1594 solutions 11232 answers

FredMcD said

Are you using the update stub, or using the full installer?

This is a Mac OSX user and not on Windows. There is no Firefox installers for Mac OSX and Linux from Mozilla.

''FredMcD [[#answer-887602|said]]'' <blockquote> Are you using the update stub, or using the full installer? </blockquote> This is a Mac OSX user and not on Windows. There is no Firefox installers for Mac OSX and Linux from Mozilla.
ideato 893 solutions 6250 answers

Chosen Solution

Hello to all, please try the next steps:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html (full dmg package)

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

thank you

Hello to all, please try the next steps: 1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html ('''full dmg package''') 2. '''Trash''' the current Firefox application to do a clean install. 3. Install the version that you have downloaded. Do not select to remove your personal data, your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox#Mac Firefox Profile Folder], so you won't lose your bookmarks or other personal data. thank you