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why does firefox stop working every 3 days

Posted

i am using windows vista, my antivirus is bitdefender. I have to reinstall firefox every 3-4 days (if im lucky) because it stops working, tried most things suggested. Any ideas????

i am using windows vista, my antivirus is bitdefender. I have to reinstall firefox every 3-4 days (if im lucky) because it stops working, tried most things suggested. Any ideas????

Chosen solution

hi garett,this may sometimes be caused by malware on your system. so next to the security software already in place, please run a scan with various other security tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner.

Troubleshoot Firefox issues caused by malware

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.16
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • Office Live Update v1.5
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • A component of your photo software powered by RocketLife
  • Shockwave Flash 21.0 r0
  • 5.1.41212.0
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • iTunes Detector Plug-in

Application

  • Firefox 43.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0
  • Support URL: https://support.mozilla.org/1/firefox/43.0.1/WINNT/en-GB/

Extensions

  • Adblock Plus 2.7.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Bitdefender Wallet 2.2.1 (bdwteffv19@bitdefender.com) (Inactive)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce 8800 GT
  • adapterDescription2:
  • adapterDeviceID: 0x0611
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 7.0.6002.23845
  • driverDate: 1-29-2016
  • driverDate2:
  • driverVersion: 9.18.13.4195
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: No; MFT_MESSAGE_SET_D3D_MANAGER failed with code C00D6D60
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 8800 GT Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: No
philipp
  • Top 25 Contributor
  • Moderator
5287 solutions 23361 answers

hi, can you please be more specific about what is going wrong with firefox after a couple of days?

hi, can you please be more specific about what is going wrong with firefox after a couple of days?

Question owner

Hi there. Firefox will not activate when i click the icon nothing happens after a few days, this happens time and time again. I have to download again and reinstall.

Hi there. Firefox will not activate when i click the icon nothing happens after a few days, this happens time and time again. I have to download again and reinstall.
philipp
  • Top 25 Contributor
  • Moderator
5287 solutions 23361 answers

Chosen Solution

hi garett,this may sometimes be caused by malware on your system. so next to the security software already in place, please run a scan with various other security tools like the free version of malwarebytes, adwcleaner & eset online one-time scanner.

Troubleshoot Firefox issues caused by malware

hi garett,this may sometimes be caused by malware on your system. so next to the security software already in place, please run a scan with various other security tools like the [https://www.malwarebytes.org/antimalware/ free version of malwarebytes], [https://toolslib.net/downloads/viewdownload/1-adwcleaner/ adwcleaner] & [https://www.eset.com/online-scanner/ eset online one-time scanner]. [[Troubleshoot Firefox issues caused by malware]]

Question owner

Ok will try that Philipp. Will let you know in due course if it works. Many thanks

Ok will try that Philipp. Will let you know in due course if it works. Many thanks
simplephoneunlock 0 solutions 4 answers

Helpful Reply

I had a similar problem with most of my programs and the culprit was the HDD, it was failing and every time I rebooted it took 5-10 minutes.

I had a similar problem with most of my programs and the culprit was the HDD, it was failing and every time I rebooted it took 5-10 minutes.

Question owner

Thanks Philipp its been a week now and that seems to have worked, i downloaded adwcleaner. Brilliant many thanks

Thanks Philipp its been a week now and that seems to have worked, i downloaded adwcleaner. Brilliant many thanks