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I can get on Facebook on IE but not on Fire-Moz - a virus stops me there?

Posted

I desperately need to find out how to stop the viral insistence when I try to log in to Facebook on Mozilla, ...insistence that this - my - machine is infected with malware and needs to be cleaned by whatever it is the little window offers. A small window comes up when I move to connect to Facebook on Mozilla-Firefox, saying this machine is infected with malware and needs the clean-up done by some business shown in that window. It's a virus. I can get FB on IE on this computer, and on my other computer, and when I ask for it on a Library machine. So, I can connect to it - just not when I use Moz-Fire. thanks.

edited phone# and email from spambots and public as there was no need and nobody on this forum would contact you this way.

I desperately need to find out how to stop the viral insistence when I try to log in to Facebook on Mozilla, ...insistence that this - my - machine is infected with malware and needs to be cleaned by whatever it is the little window offers. A small window comes up when I move to connect to Facebook on Mozilla-Firefox, saying this machine is infected with malware and needs the clean-up done by some business shown in that window. It's a virus. I can get FB on IE on this computer, and on my other computer, and when I ask for it on a Library machine. So, I can connect to it - just not when I use Moz-Fire. thanks. edited phone# and email from spambots and public as there was no need and nobody on this forum would contact you this way.

Modified by James

Additional System Details

Installed Plug-ins

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 15.16.20045
  • Citrix Online App Detector Plugin
  • Version 5.41.3.0
  • Google Update
  • McAfee MSC FF plugin DLL
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Shockwave Flash 21.0 r0
  • Zoom launcher - 3.0.1

Application

  • Firefox 47.0
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0
  • Support URL: https://support.mozilla.org/1/firefox/47.0/WINNT/en-US/

Extensions

  • Firefox Hello 1.3.2 (loop@mozilla.org)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0.2 (firefox@getpocket.com)
  • McAfee WebAdvisor 5.0.169.0 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 5500
  • adapterDescription2:
  • adapterDeviceID: 0x1616
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 398717aa
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10586.0
  • driverDate: 11-18-2015
  • driverDate2:
  • driverVersion: 20.19.15.4331
  • driverVersion2:
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4254 solutions 59582 answers

. Whenever you get a message / popup like that;

DO NOT USE ANY OF THE PROVIDED LINKS OR ANY PHONE NUMBERS ! !

Such messages are only Spam that could lead you to Fake Support. Not only can they damage or hack your system, they charge you to do so.

You can report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}


You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

. '''Whenever you get a message / popup like that;''' <u>'''DO NOT USE ANY OF'''</u> <u>'''THE PROVIDED LINKS'''</u> <u>'''OR ANY PHONE NUMBERS ! !'''</u> Such messages are only '''Spam''' that could lead you to '''Fake Support.''' Not only can they damage or hack your system, they charge you to do so. You can report such a site at; '''[http://www.google.com/safebrowsing/report_phish/ Google Report Phishing Page]''' {web link} which is the same when done while on site by going to '''Help > Report Web Forgery''' '''[http://www.mozilla.org/en-US/legal/fraud-report/ Help us safeguard Mozilla’s trademarks by reporting misuse]''' {web link} ----------------- You may have ad / mal-ware. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.