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message saying windows has to shut your program down will notifily you when we find a sulution

Posted

since upgrading to firefox 47.0 ive been getting messages saying we are sorry but windows has detected a problem with your program and needs to shut it down we will let you know when we find a solution so the window will shut down and then pop right back on anyone know whats going or how to fix tried to send a screenshot but got message to big just happened again has i was filling out report page will come right back on

since upgrading to firefox 47.0 ive been getting messages saying we are sorry but windows has detected a problem with your program and needs to shut it down we will let you know when we find a solution so the window will shut down and then pop right back on anyone know whats going or how to fix tried to send a screenshot but got message to big just happened again has i was filling out report page will come right back on

Additional System Details

Installed Plug-ins

  • Shockwave Flash 21.0 r0
  • iTunes Detector Plug-in

Application

  • Firefox 47.0
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0
  • Support URL: https://support.mozilla.org/1/firefox/47.0/WINNT/en-US/

Extensions

  • Firefox Hello 1.3.2 (loop@mozilla.org)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0.2 (firefox@getpocket.com)
  • Norton Identity Safe 2016.6.0.66 ({C1A2A613-35F1-4FCF-B27F-2840527B6556}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0156
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 05971028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 10.0.10586.0
  • driverDate: 4-4-2016
  • driverDate2:
  • driverVersion: 10.18.10.4425
  • driverVersion2:
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes

Question owner

shilow19 said

since upgrading to firefox 47.0 ive been getting messages saying we are sorry but windows has detected a problem with your program and needs to shut it down we will let you know when we find a solution so the window will shut down and then pop right back on anyone know whats going or how to fix tried to send a screenshot but got message to big just happened again has i was filling out report page will come right back on this is add on i found if i run firefox in private mode then every thing runs fine but thats not the point i should not have to run in private mode
''shilow19 [[#question-1126828|said]]'' <blockquote> since upgrading to firefox 47.0 ive been getting messages saying we are sorry but windows has detected a problem with your program and needs to shut it down we will let you know when we find a solution so the window will shut down and then pop right back on anyone know whats going or how to fix tried to send a screenshot but got message to big just happened again has i was filling out report page will come right back on this is add on i found if i run firefox in private mode then every thing runs fine but thats not the point i should not have to run in private mode </blockquote>
FredMcD
  • Top 10 Contributor
4272 solutions 59923 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? ---------------- Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' websites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''
cor-el
  • Top 10 Contributor
  • Moderator
17588 solutions 159105 answers

You can check for issues caused by plugins.

  • set plugins to "Ask to Activate" on the about:addons page ("3-bar" menu button or Tools > Add-ons > Plugins)
  • plugins are not affected by Firefox Safe Mode

Create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

You can check for issues caused by plugins. *set plugins to "Ask to Activate" on the about:addons page ("3-bar" menu button or Tools > Add-ons > Plugins) *plugins are not affected by Firefox Safe Mode Create a new profile to test if your current profile is causing the problem. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Question owner

FredMcD said

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

yes the only way it was not showing up was in private mode but now giving it about a hour it will pop up

''FredMcD [[#answer-886742|said]]'' <blockquote> Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? ---------------- Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' websites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]''' </blockquote> yes the only way it was not showing up was in private mode but now giving it about a hour it will pop up

Question owner

yes i still have problem with windows shutting me down it was running fine in private but now given it about hour or so i will get the message sorry windows has detected a problem we need to shut down program is happening in all modes i put it in the odd thing is it opens right back up to were i was

yes i still have problem with windows shutting me down it was running fine in private but now given it about hour or so i will get the message sorry windows has detected a problem we need to shut down program is happening in all modes i put it in the odd thing is it opens right back up to were i was
FredMcD
  • Top 10 Contributor
4272 solutions 59923 answers

Firefox will restore the last session in case of a crash.

Did you try the computer in Safe Mode?

Was there anything else besides sorry windows has detected a problem ?

Firefox will restore the last session in case of a crash. Did you try the '''computer''' in Safe Mode? Was there anything else besides '''''sorry windows has detected a problem''''' ?

Question owner

no thats all it says . no starting in safe mode i get the same thing .i even tried to make a new profile make no difference still runs for a bit then i get the notice and then it shuts down on me

no thats all it says . no starting in safe mode i get the same thing .i even tried to make a new profile make no difference still runs for a bit then i get the notice and then it shuts down on me
FredMcD
  • Top 10 Contributor
4272 solutions 59923 answers

Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link} Save the file. Then;

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.

Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder.

After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.

Let’s do a full clean re-install; '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems]''' {web link} Save the file. Then; Using your file browser, open the '''Programs Folder''' on your computer. '''Windows:''' C:\Program Files C:\Program Files (x86) '''Mac:''' Open the "Applications" folder. '''Linux:''' Check your user manual. '''Do Not''' remove the profiles folder. Look for, and rename any '''Mozilla''' or '''Firefox''' program folders by adding '''.old''' to them. Do not rename the '''Mozilla Thunderbird''' folder. After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.

Question owner

problem i do not have the user manual did not come with one cant i just do a restore i dont have nothing on the computer so out of box restore would not hurt me at all i got a few pic but i got them stored on the cloud

problem i do not have the user manual did not come with one cant i just do a restore i dont have nothing on the computer so out of box restore would not hurt me at all i got a few pic but i got them stored on the cloud
FredMcD
  • Top 10 Contributor
4272 solutions 59923 answers

My instructions are not to restore the computer, just do a clean Firefox install.

My instructions are not to restore the computer, just do a clean Firefox install.

Question owner

oh ok i was not sure .i tried something else for the hell of it i rolled my driver back and for some reason let you know if it sticks but it seems to be working fine right now ive got to see if windows updated also but so far for a couple hours ive had no problem but has i just said i will let you know tomorrow i got to check on windows to see if there up to date i remembered that fake link i got and i thought that might have had some thing to do with it also had a iglo download that tried to say i had problems i did not use the cleaner but the program was downloaded so i dont know if there was interference with that also

oh ok i was not sure .i tried something else for the hell of it i rolled my driver back and for some reason let you know if it sticks but it seems to be working fine right now ive got to see if windows updated also but so far for a couple hours ive had no problem but has i just said i will let you know tomorrow i got to check on windows to see if there up to date i remembered that fake link i got and i thought that might have had some thing to do with it also had a iglo download that tried to say i had problems i did not use the cleaner but the program was downloaded so i dont know if there was interference with that also

Question owner

the back up seemed to help but still having some problems its not shutting down no more with the back up to last good configuration so now i got to figure out why the delay in switching pages or closing the tabs flash player still crashing but not has much more now when i switch web pages

the back up seemed to help but still having some problems its not shutting down no more with the back up to last good configuration so now i got to figure out why the delay in switching pages or closing the tabs flash player still crashing but not has much more now when i switch web pages

Question owner

ok back up worked no problems not even with the flash player but i found out the hard way Microsoft had a hard time with there security downloads but i am sure you already know about that

ok back up worked no problems not even with the flash player but i found out the hard way Microsoft had a hard time with there security downloads but i am sure you already know about that

Question owner

shilow19 said

ok back up worked no problems not even with the flash player but i found out the hard way Microsoft had a hard time with there security downloads but i am sure you already know about that

i just noticed my time for posting is 1 hour behind my time on what it says on my computer which is set to my house clock why?

''shilow19 [[#answer-888101|said]]'' <blockquote> ok back up worked no problems not even with the flash player but i found out the hard way Microsoft had a hard time with there security downloads but i am sure you already know about that </blockquote> i just noticed my time for posting is 1 hour behind my time on what it says on my computer which is set to my house clock why?
FredMcD
  • Top 10 Contributor
4272 solutions 59923 answers

Open your clock settings and check everything.

Open your clock settings and check everything.